Acton Toyota of Littleton

Neil Schartz was excellent in his customer service with me! He greeted me as I got out of my car, took me right in (calling me by name) and then served me in an efficient and friendly manner. I also enjo me! He greeted me as I got out of my car, took me right in (calling me by name) and then served me in an efficient and friendly manner. I also enjoyed (for the first time ever despite being a long time customer) the new Cafe. My lunch sandwich was excellent and there too all the staff were also VERY friendly and efficient. I was VERY impressed (more than I even usually am) Please pass on this to management, Thank you, Debbie L More

Customer reception is very good. Infrastructure and facilities provided to the customer during the waiting period are excellent. Service personnel are cordial and have pleasing manners. They are on top facilities provided to the customer during the waiting period are excellent. Service personnel are cordial and have pleasing manners. They are on top of my work the moment I arrived there. Though i went for just basic servicing which i could have done outside for a lesser price. I don't trust others as i trust Toyota dealer. That is the reason i bought a used car from Acton Toyota though i know i have spent more dollors compared to private owner/normal dealer and I like the Rewards points we get. More

I have been looking for a new vehicle for a while and have been very interested in the Toyota Venza. Having been in the industry and understanding Toyota’s long term commitment to their product developme have been very interested in the Toyota Venza. Having been in the industry and understanding Toyota’s long term commitment to their product development and customer care I was not particularly concerned about the recent hype regarding the recalls but more so in the overall product line and level of service. I began my research and starting by contacting one of my local dealers, I was totally amazed by the lack of service and after three visits and several phone calls I could not even get them to commit to a selling price on the vehicle! I visited another dealership in my area and once again was never contacted despite a follow up call to them asking for information and pricing. At this point you can imagine my disbelief especially after seeing all of the commercials on TV, I think my wife was also questioning my sanity. Luckily I decided to make one last attempt and contact Acton Toyota in Littleton MA, I called and spoke to Jim Piazas and visited the dealership the same afternoon. Jim spent time with myself and my wife, explained all of the features of the vehicle, showed us a number of other vehicles in the product range as comparison to help in our decision making process, I am happy to say that my faith was restored and I will be picking up a Venza next week. The level of service that I have experienced so far from Acton Toyota has been exceptional and I am looking forward to owning and driving the car feeling confident that I have a dealership that is prepared to support the product and the customer experience to the full. I believe customer feedback is very important and useful regardless if it’s good or bad, I hope mine will be only good from here on out. Thanks Acton Toyota More

I bought my 2004 Toyota Highlander in December of 2004. It was a previously used by one of the dealership's salesmen. I have had nothing but good rapport with Bob Moran's dealership. He does everything It was a previously used by one of the dealership's salesmen. I have had nothing but good rapport with Bob Moran's dealership. He does everything possible to make those of us who wait for our cars extremely comfortable. From the TV to the WiFii room to the coffee and refreshments to full breakfasts and lunches. Every employee I have been in contact with has been pleasant and courteous, especially Leo. I may be looking for a later model Highlander this summer and Acton Toyota of Littleton will be my one and only shopping stop. More

I had a great sales experience with John Bohr at Acton Toyota. Car shopping was always something I hated to do. John made me feel at ease and they were able to meet the price I wanted to pay. The dealer Toyota. Car shopping was always something I hated to do. John made me feel at ease and they were able to meet the price I wanted to pay. The dealership is not the typical high pressure sales. They have actually thought of everything providing a TV lounge, wi fi room, cafe and even a gym to use while you are waiting. I wouldn't hesitate to buy a car there again. Sheila Burque More

I was looking for a new car and did not want to shop around by visiting a number of dealers. I wanted to shop online first. I got a lot of responses, but almost all of them needed to speak with me on th around by visiting a number of dealers. I wanted to shop online first. I got a lot of responses, but almost all of them needed to speak with me on the phone and refused to quote a price unless I came to their dealership. Acton Toyota quoted me a very competitive price right away. They didn't waste my time with telephone sales pitches and they honored their quote. No bait and switch. There were no high pressure sales tactics at all. The entire experience was as pleasant and easy as possible. This is the future of auto sales. These guys get it. I recommend Acton Toyota strongly. More

Excellent experience. Service advisor came to my car immediately upon my arrival. I waqs seated for less than a minue when a second service advisor called me over to his desk. Went over service paperw immediately upon my arrival. I waqs seated for less than a minue when a second service advisor called me over to his desk. Went over service paperwork. Received coupon for breakfast. Nice breakfast. Service advisor called me about an hour later informing me the car was all set. Service advisor waiting when I came downstairs to his desk. Went over paperwork. Car was already waiting for me outside. And to top it off, rewards points covered the cost of the basic maintenance. Can't get a much better experience than that! Thank you. More

I have used this dealership for more than 15 years and would never consider going anywhere else although there are 2 dealerships much closer to my house. This one has always been very reliable and, most would never consider going anywhere else although there are 2 dealerships much closer to my house. This one has always been very reliable and, most important, very honest with me. As an older female, I've had instances of being treated as someone who would not understand what was being described concerning services or repairs. That has never happened at Acton Toyota - there I am always considered an intelligent person who understands what the employee is telling me concerning my car. More

Steve was great! Very helpful and friendly, he was not your typical car salesman. He made us feel very comfortable when buying our Prius and was very knowledgable. We then brought our car in to get fog li your typical car salesman. He made us feel very comfortable when buying our Prius and was very knowledgable. We then brought our car in to get fog lights installed and service was excellent. Would definitely recommend working with Acton Toyota. More

My service was done in less than 45 minutes, which was terrific. I enjoyed my complimentary breakfast (my co-workers think I'm nuts that I enjoy getting my car serviced), and the bottled water on the seat terrific. I enjoyed my complimentary breakfast (my co-workers think I'm nuts that I enjoy getting my car serviced), and the bottled water on the seat of my car was a very nice touch. Thank you! More