I like the Acton Toyota atmosphere. The sales people are genuine. As a female, I dislike fakey, pushy, let's-make-a-deal type behavior. Steve Jensen and I chatted about our family's needs, and he suggested I look at the Highlander. We ended up buying one (we are now on our second one - also purchased from Steve).
What I found refreshing, when it came time for the transaction on our first purchase, he said, "let's look up the trade in value of the old car on Kelly Blue Book." We looked it up on his computer, and because of the condition of our old car, were given the full value towards the purchase of the new car. There was absolutely NO back and forth with management. It was a clear cut transaction with no hassle. There was mutual respect between seller and buyer.