I went to Littleton Toyota for a second opinion on an oil pan replacement. I had already received a quote from another dealer for $2500. First Acton Toyota quoted $3800. After I let them know that the other dealer had offered to do the job for $2500, they agreed to match it and asked that I leave the car that day with them and the job would be completed in two days. I arranged for transportation home that night, but then received a call the next day and they said that many more parts would need to be replaced and the new estimate was $3400. This updated quote was not based on them starting the work, just a more thorough review. Just wanting the job done, I said if they could take $200 off for the confusion, to just do the job, as I did want it done properly, which they refused. Now I've wasted another 2 days and the inconvenience of not having car only to be have to take the car back to the original dealer who gave me a fair quote up front.
This was a very frustrating experience to say the least and I would not recommend Acton Toyota of Littleton for service.