I had a battery replaced at Acton Toyota of Littleton, specifically June 22, 2016. I had an excellent experience at this dealership, the service department, in which Dan Sweeney [assistant service manager] was the service advisor. This is the third time that I’m having the battery replaced with Toyota TruStart Battery. I added that part to highlight how well Acton Toyota handled the situation versus another dealership.
On June 21, 2016 my car died and I had the car jumped. On June 22, 2016 when the car failed to start again, I had it jumped and drove to Acton Toyota of Littleton. I arrived at 6am, 1-hour before they opened but the service department valets took my car and offered me a seat in the waiting area, which was extremely kind of them. They probably won't ever forget me because I accidentally set the alarm off when I went through the service area because I was confused - I thought that they were open.
The valets stated that they don’t open until 7am, and when I put my name into their service computer database, Mr. Sweeney approached me immediately, stating that he can get the ticket started but that the car wouldn’t be serviced until they opened. When I mentioned to him that a service guy stated that he wanted to do the battery job, he stated professionally that the particular person who offered was not a certified technician and that the service on the car needed a certified technician due to two other issues in addition to the battery. The service was completed within a reasonable amount of time and Mr. Sweeney was professional and very communicative about the issues with the car, as well as giving informative information about the battery and the oil consumption test.
I will have to go back to have them re-test the oil change consumption because I went too early.