Buyer beware! I can't recommend Acton Toyota service any longer as I have in the past. Be sure that you inspect your used car in every detail before buying it. It appears that the high quality service Acton Toyota has been known for has slipped down a couple of notches.
I have been doing business with Acton Toyota for the last several years and I have purchased or leased 3 cars through their dealership. I kept coming back because of the service personnel. Unfortunately, I have had two bad experiences in the last year. I purchased a Certified Pre-owned Highlander just over a year ago. There were a number of minor problems that should have been corrected prior to sale that I had to bring back to them. Most significantly, the tires on the car supposedly passed inspection but when I purchased my new snow tires a month after buying the car, they found the existing tires were not salvageable and had to be trashed, something that should not have happened with a Certified Pre-owned car. I worked with the dealership, driving back from NY State where I had moved with the tires in the back of the car. I worked with Ryan who initially told me that it was not their problem and then with Stan who agreed it was the dealerships oversight but was very reluctant to pay for the tires. We negotiated and, on the basis of several years of positive experiences, I only requested that they pay for 2 of the 4 new tires. My mistake.
I moved back to the area this year and brought the car in for a routine service one week ago that included rotating the tires. No problems noted. I went back this week deciding to put the snow tires on before a trip to Vermont and was told that the tires showed uneven wear and that an alignment was needed. When I spoke with the service agent, Ryan, the same one who was problematic a year ago, he had no explanation for how the wear pattern was missed a week ago, nor why the wear pattern on the tire matched the alignment report even though the tires had been rotated a week ago. Ryan showed the same poor attitude towards my concerns so I requested that he speak with a supervisor and get back to me. Imagine my surprise when I received a call from a supervisor and not from Ryan. And it was Stan, the same smooth talking supervisor I had dealt with a few months prior, who pretended not to understand the issues, making me repeat the story and then still offering no satisfactory explanation except that the prior technician missed it. He made no apology for Ryan's attitude, and repeatedly blamed the tech, a low class move in my book (blame the guy who can't defend himself).
Needless to say, I cannot recommend Acton Toyota as I used to do. If you buy, watch out for the details and if you get service, keep an eye on the tires! And be sure that you avoid Ryan and Stan if you are having any concerns