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Acton Toyota of Littleton
Littleton, MA
3,767 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 614 service reviews
July 28, 2026
I bought a used 2017 Sienna XLE from this dealership in january 2026. I have had the car in for service four times in the last six months. I purchased an extended warranty with the car thinking that it wo january 2026. I have had the car in for service four times in the last six months. I purchased an extended warranty with the car thinking that it would cover any major issues with the drive train, engine and body that might come up with an older high mileage vehicle. Unfortunately so far nothing has been covered under the warranty. This include tire pressure sensors, the trim around the driver's side window which separated 5 months into my purchase. I have been a customer of this dealership for over 15 years. In the first years they used to have a program that would give long established customers points for service that could be used for later service. They have discontinued that program and the cost of service has skyrocketed. I probably will not purchase another vehicle through this dealership. More
by bnairtm
Employees Worked With
not listed
May 22, 2026
Although I bought my car here and have visited the service department for regularly scheduled service appointments over the last few years, I was prodigiously disappointed with my most recent service service department for regularly scheduled service appointments over the last few years, I was prodigiously disappointed with my most recent service appointment. Upon arriving for a scheduled visit at 3:30 PM, the designated rep continuously tried to add additional and incredibly expensive “preventative” services to my simple oil change and tire rotation. When I asked questions about it, she was vague in her responses and said these services were due and had to be done. I explained I was a young public school teacher and was on a budget. The car is only two and a half years old; it only has 30,000 miles and no issues to speak of. After 1.5 hours of waiting, the mechanic finally started working on my car at 5:00 PM. At 5:06 PM, I received a phone call to please visit the service desk. The rep showed me an extensive list of items in “critical condition that had to be fixed immediately,” outlined by big red “X” marks. These included a throttle body service, HVAC system service, and fuel injection service. She also showed me a list of “cautionary items” and pushed me to also fix those. I asked “do these HAVE to be done?” And she replied “yes.” The bill would be well over $1,000. I explained my confusion because I was only there for a simple oil change. She said the mechanic “had to fix these items” and “the driver breathes in the dirty air conditioning so the HVAC service was necessary.” I tentatively agreed to fix only a few of the items marked “critical,” including new windshield wipers and various filters which were fair add-ons. They then told me to wait until 6:00 PM. After 10 minutes, I raced back to the desk and asked them to cancel everything except the initial oil change, tire rotation, wipers, and filters - I had Googled the three services (HVAC, fuel injection, and throttle body) and learned that cars with only 30,000 miles didn’t need any of the maintenance this rep had falsely advertised as “critical and extremely necessary.” I had also talked to a family member (a long standing patron of this same establishment) who said the rep and mechanic were trying to take advantage of my naivety and to try to stop the unnecessary preventative services immediately as they were not in fact “critical.” The rep and the mechanic said they had already finished most of the services (after approximately 10 minutes since I initially left the desk - which seemed incredibly suspicious, especially for the amount of time the total appointment took) and couldn’t stop or refund the price. They finally agreed to eliminate one preventative service (fuel injection) which they hadn’t started yet but the final bill was well over $600.00. The mechanic himself was unapologetic and claimed “everyone is entitled to their opinions” after it was explained how these services appeared to be unnecessary. Although I was naive in trusting the dealership, I was beyond upset that they essentially took advantage of me, brushed off my questions, and presented the add-ons as absolutely necessary and dangerous to ignore. I was a loyal customer and they knew I was a local school teacher without hundreds of dollars to spend on unnecessary services. I felt incredibly silly and disappointed after essentially being expertly conned into paying so much money. To add insult to injury, I waited for 2.5 hours for 30 minutes worth of auto work. I will not be patronizing or recommending this predatory dealership again. More
by Haylee V
Employees Worked With
Other Employees :
Dacia Walker, & Mechanic
August 31, 2025
always come to dealership because I trust them to do a great job I was told my car's radiator was caput and lower hose and clamp needed replacement too. this time however, I declined and went to anothe great job I was told my car's radiator was caput and lower hose and clamp needed replacement too. this time however, I declined and went to another mechanic for second opinion was told " absolutely nothing wrong with the radiator, and clamp holding hose seemed to be loose and leaking coolant, I saved 1500 getting this second opinion" My trust in this dealership has been effected to say the least Caution ! I realize this is a busy dealership but im left wondering now if mechanics , advisors getting extra money for drumming up phantom repairs? I say the advisor too, because he warned me my car could overheat if I didnt do the repairs asap. More
by Joseph
Employees Worked With
August 22, 2025
“Bait-and-switch at Acton Toyota: given $900 estimate, told $9,000, charged for diagnostics, treated unprofessionally. Bought 4 cars there—never again.” told $9,000, charged for diagnostics, treated unprofessionally. Bought 4 cars there—never again.” More
by yourpartyschool
February 17, 2025
This dealership has gone down the drain since it changed ownership. they used to have a fantastic service department. a nice cafeteria for when you waited. very personalized service, and were not pushy with ownership. they used to have a fantastic service department. a nice cafeteria for when you waited. very personalized service, and were not pushy with the selling of unnecessary add ons. now they are just awful. it used to be that i came here because of the quality treatment and service. now they are just another over the top pushy dealer with no true value add that makes you want to come back. More
by beginbill
Employees Worked With
Abe Froman
August 18, 2024
STAY FAR FAR AWAY FROM ACTON TOYOTA! !! TAKE YOUR BUSINESS ELSEWHERE! Acton Toyota of Littleton is as crooked, FRAUDULENT and corrupt as it gets!!! I received the following alerts on my 2 !! TAKE YOUR BUSINESS ELSEWHERE! Acton Toyota of Littleton is as crooked, FRAUDULENT and corrupt as it gets!!! I received the following alerts on my 2023 Camry with 31k miles. Error on my instrument panel has these messages: 1. Power Steering Malfunction 2. Steering Power Low 3. Pre-Collision System Malfunction 4. Lane Trace Assist Malfunction. Vehicle is under bumper-to-bumper warranty, or at least that is what my Toyota Owners Manual tells me and what Toyota North America tells all customers. However, Acton Toyota of Little decided to cash in BIG. Diagnosis estimate for customer to pay reads as follows: 1. TEK06040301 - Steering Gear Box Assembly Remove and Replace = $3,695.79 (Customer Pay) 2. 4ALIGN - 4 WHEEL ALIGNMENT TO YOUR VEHICLE'S SPECIFICATION = $166.95 (Customer Pay). RO#: 26820, Tag#: 928, Technician: 407, Service Advisor: Gage Garcia. Reason provided me for the diagnosis was that a mouse chewed the Steering Gear Box Assembly!!! So per Acton Toyota, parking my Camry on row parking with 40 other cars, only my 2023 Camry's Steering Gear Box Assembly became the preferred diet for mice among 40 or so cars. And, by the way, the mice also misaligned my wheels in the process of chewing the steering gear box assemble! Only in ACTON TOYOTA OF LITTLETON stealership and NOT dealership is that possible under the moon. AVOID THIS DEALERSHIP AT ALL COST!!! BTW, this would typically require only reprogramming to fix per various posts, not $3,862.74 per Littleton. Acton Toyota intentionally and fraudulently created a problem when none existed by stripping insulation on steering gear box wiring, and then lifted vehicle for me to see how a mouse picked my vehicle out of 40 in the parking lot. Interestingly enough, they thought they needed to show me this so-called mouse bite or chew. I guess the Acton Toyota "mouse" had to climb so far up to chew insulation when it could easily chew the tires. Business must be real slow that a dealership can stoop so low in an effort to defraud their customers. More
by karatkahn
Employees Worked With
February 12, 2024
We are always pleased with our service. I find the service assistants courteous, professional,and efficient. We were happy with our service assistance with Rehan. I find the service assistants courteous, professional,and efficient. We were happy with our service assistance with Rehan. More
by dmbernatchez@gmail.com
Employees Worked With
Other Employees :
Rehan was very helpful and great to work with.
December 03, 2023
Gage and his supervisor (John) did an incredible job working through a mystery of why my fuel tank said I was out of gas when it wasn't. This mystery had baffled me for over a year! They dissected the t working through a mystery of why my fuel tank said I was out of gas when it wasn't. This mystery had baffled me for over a year! They dissected the tank (no issues), drove it (no issues), and finally realized it was an issue with the specs. They were with me every step of the way, cheerful even when I was grumpy. They've earned my business, and I'll be back time and again. Thank you Acton Toyota! More
by JeffK
November 16, 2023
My Tacoma broke down on the road and I managed to limp it into Acton Toyota. The Service Department was great and they were able to diagnose and repair the problem quickly and efficiently. Neil Schwartz kept into Acton Toyota. The Service Department was great and they were able to diagnose and repair the problem quickly and efficiently. Neil Schwartz kept me informed along the way and the entire process was as smooth as possible under the circumstances. More
by John M
