Acura North Scottsdale

This place is a zoo for service. If you want to get lost in the shuffle, go here. On my last service for a half hour warranty job, after sitting for an hour and a half, I tracked down the service woman who in the shuffle, go here. On my last service for a half hour warranty job, after sitting for an hour and a half, I tracked down the service woman who had "forgotten me". It took me a half hour after that to get my car back. More

My husband and I just bought (30 minutes ago) an RDX from your dealership, and we are absolutely amazed at the warm, and courteous staff you have!! We will ALWAYS recommend your dealership to anyone interest your dealership, and we are absolutely amazed at the warm, and courteous staff you have!! We will ALWAYS recommend your dealership to anyone interested in a vehicle; new, used, Acura or otherwise!! Thank you!! More

I started working with this person on an auto purchase and was in need of completing it quickly. There is nothing quick about this person/dealership and nothing contemporary. I have buying cars over the t and was in need of completing it quickly. There is nothing quick about this person/dealership and nothing contemporary. I have buying cars over the telephone or online for years. This dealer is the get-in-the-chair-and-punish-you dealership. You want "Scottdale on your car" - go ahead but you're crazy. After communication fizzled, I reached out to their Internet Manager. Things started out good but went downhill fast. Very slow and not competitive. Save your time and frustration - if you are in the valley - go to Acura of Tempe and skip the good-old-boy way! More

I've never been to a dealership that not only refuses to even consider negotiating a price on a used car, but also treats you like you're stupid for asking. After pointing out other cars in the area were to even consider negotiating a price on a used car, but also treats you like you're stupid for asking. After pointing out other cars in the area were priced cheaper, I asked how close they could come on the price.. the salesperson refused to even ask the manager. He instead lectured me on the car buying process and how much money they're losing. He constantly contradicted himself between the things we were told while we were looking at the car and the things he told us during the "negotiation" process. For example, "this car came with in here with brand new tires so you know it's been taken care of" and then during the sale "we had to put new tires on it!" as a reason he wasn't flexible in the price. Another thing he told us was that there was only a "few hundred dollar markup" on the car and therefore our offer was impossible (btw, I didn't even ask for a specific dollar amount.. only asked if he could do "anything"). Then a few days later I drove by the lot and they had dropped the price of the car by $2000 (much more than I was looking to get from them). I wasn't about to go back to them! I'd rather pay more somewhere else. So, if you're buying a used car and you don't feel like being lectured or treated like an idiot- go somewhere else. Don't waste your time. More

Acura of North Scottsdale, cannot stick on to their pricing. The General Manager himself waivers and is unsure of his mind. Brian Edwards has a attitude problem. This dealership needs to learn Customer pricing. The General Manager himself waivers and is unsure of his mind. Brian Edwards has a attitude problem. This dealership needs to learn Customer Relationship Management. I did buy my Acura, from another dealership and will go all the way out for service too, but stay away from Acura of North Scottsdale. More

Salesmen made it clear they were not interested in an order -- they wanted to sell a car from inventory. No return call, no e-mail follow-up. They were bored. I bought from a different dealership, and gl order -- they wanted to sell a car from inventory. No return call, no e-mail follow-up. They were bored. I bought from a different dealership, and glad I did. More

Just bought a 2014 MDX-AWD with Tech Package. Had a great experience with this dealer. They treated me very well. I drove a hard bargain. This was my second new car purchase from Acura North Scottsdale and I experience with this dealer. They treated me very well. I drove a hard bargain. This was my second new car purchase from Acura North Scottsdale and I highly recommend them. More

Most rude associates ever. No follow ups as promised, and no working with your budget at all. Asked for a small decrease in sale price of vehicle, was told there was no chance of that ever happening. Three w no working with your budget at all. Asked for a small decrease in sale price of vehicle, was told there was no chance of that ever happening. Three weeks later they reduced the price and never called to see if I was at least interested. The return of my down payment was never processed after calling 3 times. Finally was returned after 3 weeks. Terrible dealership. More

From the moment we entered the dealership, I knew I was at a different kind dealership. Instead of being mobbed when I open my car door, I was allowed to look around and explore the lot on my own. When I at a different kind dealership. Instead of being mobbed when I open my car door, I was allowed to look around and explore the lot on my own. When I needed assistance, Ray was there to assist. He has a casual, welcoming attitude and was genuinely interested in helping me discover the best car for my driving style and needs. Following several test drives, searching the dealer inventor, I settled on a 2014 MDX. I couldn't be happier. I had reason to follow up with the dealership and received immediate feedback from Ray along with his offer for any future assistance or questions. More

After purchasing a used vehicle from this dealer we had problems less than 12 hours after our purchase. The service department, Kevin Powers, was excellent to deal with they repeatedly tried to fix the ca problems less than 12 hours after our purchase. The service department, Kevin Powers, was excellent to deal with they repeatedly tried to fix the car. After several attempts and no fix they took the car back. Charles in Finance was on top of helping us settle the paperwork. The GM Don Hanson returned most of my calls and was pleasant to deal with. More