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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,460 Reviews

5,460 Reviews of Acura Of Pembroke Pines - Service Center

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April 14, 2023

My service advisor Jean always takes care of my Acura when I come in for service and I can always count on Jonathan to make sure my vehicle comes back to me in tip top shape! More

by Nikolas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Dicandia
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting Jean, Jonathan & the Acura of Pembroke Pines team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!

April 13, 2023

Knowledgeble , polite, responsible, Sales and financial people know what they do. Service dpt is good All I need to know for now is: when my second key will be ready. More

by MARK_BERN1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for your review, Mark! We're so happy that you trust our team for all of your automotive needs! -Acura of Pembroke Pines

April 13, 2023

They fix any problem I may have with my acura ilx No Very pleasant and always follow up after a service to see if everything is well More

by SAMMLAMAH
Recommend Dealer
Yes
Employees Worked With
Jean
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for your review! We appreciate your high rating and look forward to seeing you next time at Acura of Pembroke Pines!

April 12, 2023

The service was done quick and efficiently. Mike was great and called us as soon as the oil change was completed. More

by RUDYENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your review! We're happy that Mike provided you with excellent communication! -Acura of Pembroke Pines

April 12, 2023

After waiting an hour to get my car serviced, I noticed that my tires were not rotated as requested. Then after waiting to get this service and getting into my car, I saw that my oil life was still showin More

by JAYMELODY32
Recommend Dealer
Yes
Employees Worked With
Rayon
Apr 17, 2023 -

Acura Of Pembroke Pines responded

I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your experience, here is my contact info. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

Apr 17, 2023 -

JAYMELODY32 responded

Thank you for responding. Hoping that I will get a better experience on my next visit in which trust and credibility can be restored. Again, Rayon was great with reassuring me that this will not happen again, and I’m hopeful that this was r relayed to your mechanics. My first service was outstanding. I was just a little disappointed that if it wasn’t for my observation looking at my tires tracks prior to service, I would have left thinking that they were done. Regardless, if the mechanic thinks that they should or should not be done, should have been communicated to the customer.

April 12, 2023

This dealership is good had a few issues with salesman not sure if I’ll purchase a car from the dealership in the future. My car salesman Julio was awesome More

by JAMALIVERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for taking the time to leave us a review. We're glad to hear that Julio provided you with awesome service. If there's any further feedback you'd like to share about your experience, please contact Larry at lschlossberg@czag.net. Thanks again.

April 12, 2023

The dealership is doing the best possible way to help the customer , Thanks for everything More

by Simonkabraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for rating Acura of Pembroke Pines five stars, Simon! We're glad to help you have a positive experience!

Apr 14, 2023 -

Simonkabraham responded

I am totally satisfied , I would definitely recommend this dealership to anyone who I come across

April 12, 2023

Mr. Lucas Perez is a phenomenal professional who cares about customer care and Acura services. He's the one we look for when we come to Acura of Pembroke. Thanks? More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Perez 5 stars
Apr 13, 2023 -

Acura Of Pembroke Pines responded

Kimberly, we're happy to hear that Lucas provided you with such great service during your visit to Acura of Pembroke Pines! Thank you for taking the time to share your experience with us. We appreciate your business and look forward to seeing you again soon.

April 12, 2023

Dedicated to excellence. Trust dependence many tanks to service management profession appreciate unessery effort for customers satisfaction More

by WALTERBRADFORD2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Acura Of Pembroke Pines responded

Thank you for the excellent review! We appreciate your support and look forward to seeing you next time here at Acura of Pembroke Pines!

April 10, 2023

At Acura of Pembroke Pines, they exercise the professionalism. The advisory team is excellent and service is guaranteed. I will recommend them without any hesitation to my friends More

by RODITLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Apr 13, 2023 -

Acura Of Pembroke Pines responded

Thank you for rating Acura of Pembroke Pines five stars! Our team looks forward to seeing you again in the future!

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