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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,429 Reviews

5,429 Reviews of Acura Of Pembroke Pines - Service Center

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January 22, 2023

service was good- I had asked for my trunk to be vacuumed and it was not. More

by BAR126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Acura Of Pembroke Pines responded

Thank you for choosing Acura of Pembroke Pines. We hope to provide you with a 5-star experience next time!

January 22, 2023

Very good service! Nice and quick. Nice waiting room. My service advisor was very helpful. More

by SCOTTASCHNEIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Jan 24, 2023 -

Acura Of Pembroke Pines responded

We are so grateful you had a five-star experience with our service team, Scott! Thank you for being part of the Acura of Pembroke Pines family!

January 22, 2023

For months I’ve been complaining of a noise being heard on my car. At the previous service I was told a part was being ordered. Never got a call back or an update on the supposed part that was to be ordere More

by LEONAOSAMOR
Recommend Dealer
No
Employees Worked With
Jean Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Acura Of Pembroke Pines responded

We're disappointed to hear the issue you experienced is still troubling you and we regret the experience wasn't up to our usual standards. We hope you will reach out to our Service Department at (877) 468-9930 to discuss this in greater detail and find a resolution with us. Thank you.

January 21, 2023

Really bad customer service. They give you an appointment and make you wait 2 hours after your appointment time to see you. They make you pay when you buy your car for oil change More

by jaimejcasado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Olive IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Acura Of Pembroke Pines responded

Hi Jaime, We're disappointed that your experience wasn't up to our usual standards and we hope we can have a chance to regain your confidence in us. We want to resolve your concerns and encourage you to please get in touch with Service Department at (877) 468-9930. Thank you.

January 21, 2023

This was my first time there. Jordan was extremely helpful. He explained everything and called to update me along the way. His passion and dedication was very evident. More

by romanprestonaiden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Acura Of Pembroke Pines responded

Thank you for visiting us here at Acura of Pembroke Pines! We're happy to hear Jordan took such great care of you and we'll be sure to pass along these kind comments to him. Thanks again for the review and please don't hesitate to reach out if we can be of service in the future!

January 21, 2023

Not worth the drive. Service is mediocre I always have the same service guy . Looks miserable More

by Jhiciano83
Recommend Dealer
No
Employees Worked With
I forget this name also same guy tho
Jan 23, 2023 -

Acura Of Pembroke Pines responded

We appreciate the honest feedback and regret to hear about this. We encourage you to reach out to our Service Department at (877) 468-9930 so we can hear more and address these concerns. Thank you.

January 21, 2023

I would like to recognize the professionalism of the representative Emilio. He is a very good asset to Acura More

by RolandoPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Jan 23, 2023 -

Acura Of Pembroke Pines responded

We appreciate your great shoutout to Emilio for a job well done, Rolando! It means so much to know that our team has provided the best care, and we look forward to providing another five-star experience in the future! Thank you! - Acura of Pembroke Pines

January 21, 2023

A great experience every time, fast and efficient without feeling rushed. They make sure to explain and go everything in the services. More

by MADDYP810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Jan 23, 2023 -

Acura Of Pembroke Pines responded

It's great knowing that our team has earned your business, Maddy! Thank you for being part of the Acura of Pembroke Pines family!

January 20, 2023

The representatives with whom I have interacted during my visits are usually very pleasant, professional and helpful. More

by ELOISEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Chalmers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Acura Of Pembroke Pines responded

Thanks for the positive review, Eloise! We hope to see you back here at Acura of Pembroke Pines for all of your future automotive needs!

January 20, 2023

Everyone is very customer oriented and aims to complete the service requirements in the shortest time possible. More

by silkb2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raylon
Jan 20, 2023 -

Acura Of Pembroke Pines responded

Thank you for your 5 stars! -Acura of Pembroke Pines

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