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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,555 Reviews

5,555 Reviews of Acura Of Pembroke Pines - Service Center

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February 23, 2023

Great service , fast , on time, satisfied Emilio Gonzales gave us personal service. Thanks Accura Service. More

by RICKVM2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzales
Feb 24, 2023 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback about your recent visit with Emilio & the team here at Acura of Pembroke Pines! We appreciate your business and hope to see you again in the future!

February 22, 2023

I gave them my car in good condition and paid almost $1500 for new brakes and tires and got it back sounding like a piece of junk. Then they claimed the rotos were damaged and I need to pay to replace t More

by Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan is my service advisor. I have no issues with him because he's always been good to me but he doesn't fix the cars
Feb 23, 2023 -

Acura Of Pembroke Pines responded

Hi Leonard, We never like to hear that a customer had a poor experience and we appreciate that you took the time to tell us your honest feelings. We hope there is still time to resolve these concerns and regain your confidence in us. Please contact our Service Department at (877) 468-9930. Thank you.

Mar 01, 2023 -

Leonard responded

Why would I contact your service department. I already did and they are the ones trying to charge me for something they did. This is not the end. Stay tuned.

February 22, 2023

This dealership in Pembroke Pines provided very good service. Everything was done in a timely manner. More

by J.MET065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Acura Of Pembroke Pines responded

We appreciate you leaving our team such a great review! We look forward to seeing you again at Acura of Pembroke Pines! Thank you!

February 21, 2023

Everytime I come here I get excellent customer service. This time I had the pleasure of being helped by Mr. Rayon Thompson. Thank You and I will be back for future service. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Feb 22, 2023 -

Acura Of Pembroke Pines responded

Thanks for being an Acura of Pembroke Pines customer, Ron! Rayon & the team appreciate your continued support and look forward to your next visit!

February 20, 2023

Great service and customer service at center… the time of wait was acceptable and place is prepare with coffee and drinks. More

by logreira81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for visiting Acura of Pembroke Pines! We appreciate the positive feedback and hope to see you again in the future!

February 19, 2023

Great service. Lucas was extremely helpful and friendly. I appreciates the honesty with the services needed More

by LAURA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for the fantastic feedback, Laura! Lucas & the team hope to see you again next time here at Acura of Pembroke Pines!

February 19, 2023

Will definitely come back to the service department and also recommend my friends to come More

by EMILIO76GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio gonzalez
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for recommending us to your friends, Emilio! We look forward to seeing you back at Acura of Pembroke Pines in the future!

February 19, 2023

Emilio was my service advisor and he was courteous and professional, taking the time to ensure I understood everything. More

by BIRDIEMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
Feb 21, 2023 -

Acura Of Pembroke Pines responded

Thank you for the kind review! We're happy to hear Emilio provided you with excellent service during your visit and we hope to see you again next time here at Acura of Pembroke Pines!

February 19, 2023

Respectable and friendly staff. Always courteous and willing to give assistance. The staff makes you feel more like part of the family. More

by GENEVE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Chalmers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy Tigero
Feb 21, 2023 -

Acura Of Pembroke Pines responded

It makes us so happy to hear that we've made this such a great experience! Thank you for coming to Acura of Pembroke Pines!

February 18, 2023

It is clear that this maintenance department takes customer service very seriously from top to bottom. It's like watching a pro tram or military exercise. Even when things go a little wrong they don't More

by Mike and Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon
Feb 18, 2023 -

Mike and Lori responded

It is clear that this maintenance department takes customer service very seriously from top to bottom. It's like watching a pro tram or military exercise. Even when things go a little wrong they don't seem to miss a beat.

Feb 20, 2023 -

Acura Of Pembroke Pines responded

Thank you, Mike and Lori! We're so glad that you had a positive experience and appreciate you being a loyal Acura of Pembroke Pines customer!

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