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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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January 06, 2022

Very disappointed with this service department and in the technician and the service advisor. I was told my tire was dangerously low and needed immediate attention, and was offered a replacement for 250 doll More

by CMENDILUZE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayon
Jan 21, 2022 -

Acura Of Pembroke Pines responded

Our team is disappointed to read this review and appreciates your feedback. We take this information seriously and hope we can discuss this to help find a resolution to your concerns. Please don't hesitate to reach out at your earliest convenience if we can help. Thank you. (877) 468-9930

January 06, 2022

The dealership are four walls. What it makes it great are the people. Marco with no questions is the best person that you can ask for his help and support on your car. HE IS THE BEST!! More

by Hairparra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you so much for the kind words and five-star rating! - Acura of Pembroke Pines

January 06, 2022

Went for an oil change and they had all the wrong information with my car bin number. I gave all the correct information to be entered in the system but when picking up my car the wrong information w More

by DELGADOANAIVIS
Recommend Dealer
No
Employees Worked With
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Acura Of Pembroke Pines responded

We're disappointed to read this review. We take these reviews seriously and would like to help resolve your concerns. Please contact our Service Department - (877) 468-9930. Thank you.

January 05, 2022

Excellent Service Manager Jordan. Very much on time as promised. Happy to know my vehicle is in great condition More

by TEAMKLEININC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 06, 2022 -

Acura Of Pembroke Pines responded

This is awesome news! Thank you for coming to see Jordan and the Acura of Pembroke Pines team for your automotive needs!

January 05, 2022

Great staff Jean Louis is awesome always very helpful and pleasant , The wait are is always clean and welcoming More

by crabchic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for the great shoutout to Jean Louis and the team! We're happy the Acura of Pembroke Pines team could earn your five-star review!

January 05, 2022

Great service friendly staff. Waiting area is excellent offers wifi free coffee and if you want a little more a small deli with good pricing. Work areas available if you want to work on your computer while More

by mmotter53@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback about your recent visit with us here at Acura of Pembroke Pines! We hope we have the opportunity to serve you again in the future!

January 05, 2022

I have been assigned to Jean for several years now. This is my third Acura. His professionalism is appreciated and I trust his team to work on my vehicle. More

by Loyal Acura customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for your kind review! We're so glad that Jean continues to take such wonderful care of you and we'll be sure to share this awesome feedback with him. Thanks for being an Acura of Pembroke Pines customer - we look forward to your next visit!

January 05, 2022

It was my first time visiting there and I was not disappointed, the staff very friendly and helpful . The person that help me was very nice I think his name was Mike very nice and attentive, More

by DENDEN8264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for coming to visit us here at Acura of Pembroke Pines! We appreciate your wonderful feedback and hope to see you again next time!

January 05, 2022

The staff at Pembroke Acura was very friendly and kept me updated with the process of completing my repair. More

by PAW33027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thanks for sharing your experience! We appreciate your support and hope we can be of service again in the future! - The Acura of Pembroke Pines Team

January 05, 2022

It was great and the advisor kept us informed of the progress & status at all times. More

by JANINHA01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for the five-star review of Acura of Pembroke Pines! Hope to see you next time!

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