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Acura Of Pembroke Pines - Service Center
Pembroke Pines, FL
5,435 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,435 Reviews of Acura Of Pembroke Pines - Service Center
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May 07, 2021
Good and fast quality service according to my expectations. They keep their standards high, personnel is friendly and with a high level of commitment to the customer. They show pride, knowledge, expectations. They keep their standards high, personnel is friendly and with a high level of commitment to the customer. They show pride, knowledge, and credibility on the product they are selling. More
by OCTAVIO.AGUIAR
Verified Customer
May 06, 2021
The service was wonderful and fast, Ron helped out a lot. There was a very comfortable lobby and the rep made a great effort of letting me know updates. There was a very comfortable lobby and the rep made a great effort of letting me know updates. More
by MICHYYROBLES
Employees Worked With
Ron
May 06, 2021
Ron was extremely helpful during my visit on Tuesday. He made sure I was well taken care of and left the dealership with a clean car and conscience. made sure I was well taken care of and left the dealership with a clean car and conscience. More
by akbrown1982
Employees Worked With
Ron Richardson
May 06, 2021
Jean was very helpful in meeting my needs. The service was fast and he made sure I understood the service required in my car. I would definitely be back for service with Jean was fast and he made sure I understood the service required in my car. I would definitely be back for service with Jean More
by charleslemoine954
Employees Worked With
May 06, 2021
Jean Louis is a very good service adviser. Alway great service when I come in. Let’s me know when my car is finished to pick up service when I come in. Let’s me know when my car is finished to pick up More
by TMOORE3397
Employees Worked With
May 06, 2021
Great job very professional and knowledgeable. I will be recommending Jean to all my family and friends who need their automobile repaired. Thank you very much recommending Jean to all my family and friends who need their automobile repaired. Thank you very much More
by HUDSONMHDSN
Employees Worked With
May 05, 2021
Customer service at Acura Pembroke Pines is always top notch. Always a warm greeting and quick service. This weekend Ron Richardson helped me out tremendously when I had an issue with my car. I had called notch. Always a warm greeting and quick service. This weekend Ron Richardson helped me out tremendously when I had an issue with my car. I had called earlier before arriving and he told me everything I needed to know and provided great quality service as I was waiting for the repairs! More
by raymond rio
Employees Worked With
Ron Richardson
May 05, 2021
Total lack of communication form service advisor. I dropped off the car on Thursday for oil change and check on brakes & squeaking passenger window (car had 6,201 miles). I had to call late in the aft dropped off the car on Thursday for oil change and check on brakes & squeaking passenger window (car had 6,201 miles). I had to call late in the afternoon and was told that the front brake pads needed to be replaced and front disc brakes needed to be resurfaced plus a relay needed to be installed on the passenger window. He said his supervisor was going to look into it and if approved they would order the parts. No call from advisor, on Monday afternoon I had to call for status. He told me the parts were ordered and would be in on Tuesday, told me car would be ready either Tuesday or Wednesday. Then no call from advisor, I had to call on Thursday where he then told me part was not in, that car would be ready Friday or Saturday. On Saturday I finally get a call, (do not think it was my advisor Andres), who called and left a message at 4:30pm that the car was ready, and that they would be open on Monday at 8am. They called so late that I had no opportunity to pick the car up on Saturday as they were already closed. Service advisor never took the time to ever call me and keep me informed of what was happening, why a car with only 6,000 miles would need the brake discs resurfaced. I also noticed that when I picked-up the car it had 6,237 miles in it. Is it normal for the car to be driven 30 miles? This is the 1st time I drop of my car for service and I was very disappointed by the lack of professionalism and communication. More
by mavelp17
Employees Worked With
Andres Perez
May 05, 2021
Excellent customer service, friendly attitude and great value. Always a good experience even at the late afternoon. Andres was prompt and very respectful. Thanks so much value. Always a good experience even at the late afternoon. Andres was prompt and very respectful. Thanks so much More
by ISAAC.SEVILLE
Employees Worked With
Andres Perez
