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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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January 16, 2021

Excellent service dept ! Hands down the service manager was awesome and very much concerned about my experience he handle it ASAP he listens and understand Thank you Acura Pembroke Pines More

by NMINNIS7076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Im
Jan 19, 2021 -

Acura Of Pembroke Pines responded

Wow! It is always great to hear feedback like this. Thanks for visiting the Acura of Pembroke Pines service department, it was our pleasure to assist you!

January 16, 2021

I’ve been going to this dealership for the last 12 years. They are always willing to help on the spot, everyone there is very friendly. More

by dstivalet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo Torregroza, John Peguero
Jan 19, 2021 -

Acura Of Pembroke Pines responded

Thanks for your years of support! We're happy to have you as an Acura of Pembroke Pines customer.

January 16, 2021

Excellent customer service. Agent Richard is fantastic to work with. Professional, knowledgeable about Acura vehicles and personable. I forgot my tennis racquets in the loaner and was elated when Richard cal More

by Car4ne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loaner vehicle agent (Adrian?) , Richard Im
Jan 19, 2021 -

Acura Of Pembroke Pines responded

Thanks for the positive feedback! We're glad Richard could provide excellent customer service and get you your tennis racquets back! Take care!

January 16, 2021

Acura of Pembroke Pines has to be the most well designed dealership layout that I have ever seen .. Including all dealerships of many brand names. More

by DJCHRISTIE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville Braganza
Jan 19, 2021 -

Acura Of Pembroke Pines responded

Wow! Thank you for your kind words! We're glad to have you as an Acura of Pembroke Pines customer!

Jan 19, 2021 -

Acura Of Pembroke Pines responded

Wow! Thank you for your kind words! We're glad to have you as an Acura of Pembroke Pines customer!

January 15, 2021

They were helpful and prefessional with dealing with tge car. The first time went well. The first time was fine. My questions were timely answered. More

by RAYNEDWARDS
Recommend Dealer
Yes
Employees Worked With
David, campbell
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Thanks for choosing Acura of Pembroke Pines, we're happy to hear your first experience went well! We hope to see you again soon!

January 15, 2021

Been an Acura buyer for over 15 years love the cars & service department has always been great experience. Please continue your efforts. Thanks for making awesome vehicles More

by rcsmurf54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Thank you for your support! We're glad you can trust our team at Acura of Pembroke Pines. We appreciate your positive feedback and we'll see you next time!

January 15, 2021

Andres was wonderful, he provided excellent customer service and was able to fix the issue with my vehicle . He was able to provide me a 2021 loaner and all. Great worker More

by jasonbrihm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Perez
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Thanks for sharing your experience with Andres. We're glad he was able to fix the issues with your vehicle! Please let us know if there is anything else we can do. Take care!

January 15, 2021

Marco was excellent. Great communication and very friendly. He kept us in the loop the entire time. He was also able to get us a loner vehicle. More

by FSUINDIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

We appreciate you giving Marco and our team such an excellent star rating! Thank you for your feedback, we hope to see you again soon!

January 15, 2021

Attentive staff and service advisors. Vehicles is ready on time and no problem coming after hours to pick up. Jean is always a pleasure to deal with. More

by PASCALE.WILDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Pascale, thank you for the feedback! We will share your comments with Jean! We hope you will reach out if there is anything else we can do for you! Take care!

January 15, 2021

They did not do a good job fixing my brakes and I had to go back for proper work to be done. very inconvenient weekend for me as a result! More

by MARJORIEA.YOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Perez
Feb 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for the feedback. Our team has taken note, and we hope to provide you with a 5-star experience next time. Thanks.

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