Acura Of Pembroke Pines - Service Center

Professional service I had an issue with the car. I called Mac and towed the vehicle over. Mac and his team was there waiting for me. Prompt, competent and professional I had an issue with the car. I called Mac and towed the vehicle over. Mac and his team was there waiting for me. Prompt, competent and professional service was rendered. I was in and out of the service center under an hour. More

Recall appointment I scheduled an appt with Neville on a Saturday to have an item that was recalled fixed. Upon arriving, it was very busy and Neville was with another c I scheduled an appt with Neville on a Saturday to have an item that was recalled fixed. Upon arriving, it was very busy and Neville was with another customer. Instead of waiting, I approached the office next to Neville and spoke to Jean. I explained that I am there for a recall only and if he can help me because Neville is busy.. Jean took care of me 100%! The wait was minimal and Jean made sure I was in and out in a timely manner. Jean made the dreaded trip to service the car fast and easy. I would recommend him highly. More

Jean Lewis was very efficient & thorough. The service dept. is the back bone of the Dealership in my opinion. Not to take anything away from the sales dept. I have been dealing wilh Jean Lo The service dept. is the back bone of the Dealership in my opinion. Not to take anything away from the sales dept. I have been dealing wilh Jean Louis. This has been my 5th vehicle at this dealership. There are closer locations to my residence. The experiences say it all. More

GREAT excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a g excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a great experience More

Poor communication We received a recall notice for our sons 2017 Acura ILX i called made an appointment to have it checked. Left the car overnight was told our car was o We received a recall notice for our sons 2017 Acura ILX i called made an appointment to have it checked. Left the car overnight was told our car was one that needed the part which was Monday. I told Neville that my son was leaving for college on Saturday morning he said no problem. I called Wednesday to followup and was told part was in and tech was going to start on the car next and that Neville was going to update me on Thursday at 12. No call from Neville so Thursday at 2 i called Neville after calling 6 times to reach him. He then went on to tell me that the tech didnt start on my car. I then called Larry Schlossberg the General Manager whom i have purchased 4 cars from this dealership. I explained to him our situation and then he finally took care of it. It seems that there is a lack of communication within the service department after numerous calls from my wife as well. Everyone in the department had different explainations and time frames. More

Super Easy! I am a super busy working Mom and are always past my service due date - by a lot!!! Mack always takes care of me, listens to my concerns, and applies I am a super busy working Mom and are always past my service due date - by a lot!!! Mack always takes care of me, listens to my concerns, and applies my coupons. I am in and out quick with a loaner. More

Easy & painless! Neville was very professional & courteous. He was very thorough in his explanation of what needed to be done, why, & kept me updated throughout the pr Neville was very professional & courteous. He was very thorough in his explanation of what needed to be done, why, & kept me updated throughout the process. It was a pleasure pleasure dealing with him. Definitely will ask for him again. More

Good Service experience Jordan was helpful and informative throughout my service experience. He patiently explained all options and was accurate in his assessment of when the Jordan was helpful and informative throughout my service experience. He patiently explained all options and was accurate in his assessment of when the service would be completed. Jordan was also very welcoming and friendly. More

Superb Service It was an excellent service experience. From the moment I was greeted at the Service lane, until I left the premises, people make you feel apprecia It was an excellent service experience. From the moment I was greeted at the Service lane, until I left the premises, people make you feel appreciated. Everyone was very cordial and respectful More

very good Jordan was very good and professional. Very pleased the loaner car and will be back for my 15,000 mile service. I would recommend anybody with a Acura Jordan was very good and professional. Very pleased the loaner car and will be back for my 15,000 mile service. I would recommend anybody with a Acura to get their service at Pembroke acura. More