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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,481 Reviews

5,481 Reviews of Acura Of Pembroke Pines - Service Center

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December 23, 2023

Jean was excellent and willing to help me and resolve my car issues and he took a good care of my car More

by LUISEDUARDOALBARRACIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Acura Of Pembroke Pines responded

Hi Luise! We're glad to know that Jean was able to assist you with your car issues at Acura of Pembroke Pines. We always aim for excellent service! We'll see you next time!

December 23, 2023

Service was excellent as expected. Jean was very patient and professional, as usual. He is always in an upbeat and calm mood. He explained everything in detail and kept us abreast of More

by Marjorie and Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
Dec 27, 2023 -

Acura Of Pembroke Pines responded

Hey Marjorie and Ken, thank you for the 5-star rating! We're great to know that Jean provided you with such excellent service at Acura of Pembroke Pines. We appreciate your feedback and look forward to serving you again in the future!

December 22, 2023

The service was done quick and everything went well. The lobby is neat and comfortable for waiting customers. More

by Harry Quinones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
Dec 22, 2023 -

Acura Of Pembroke Pines responded

Hey Harry, thank you for the 5-star rating! We're glad to know you had a positive experience at Acura of Pembroke Pines and found our lobby comfortable. We'll see you next time!

December 21, 2023

The services was good, every time I call to requested a service, I get it quick answer and my car is fixed. More

by NOSLENFV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
Dec 22, 2023 -

Acura Of Pembroke Pines responded

We're glad to know you've had a positive experience with our service team at Acura of Pembroke Pines. We strive for quick and efficient solutions, so it's great to see that reflected in your feedback!

December 18, 2023

I have a brand new mdx and the audio car play disconnects and connects. Service department can’t find the issue and keep saying car play works as expected. First time I took the car they said they change a c More

by GONZALEZ_XM
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ryon
Dec 18, 2023 -

Acura Of Pembroke Pines responded

Thank you for reaching out. We're concerned to hear that you're still experiencing these issues and encourage you to contact our Service Department at (877) 468-993 so we can work toward a resolution.

December 17, 2023

Service was excellent along with the communication. The only place where I trust my vehicle’s service. More

by SWIFTMARCUSKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Acura Of Pembroke Pines responded

Hi Swift! We're delighted to know that you trust our team at Acura of Pembroke Pines with your vehicle's service. Thank you for the excellent review and for choosing us!

December 17, 2023

I brought my car to fix an oil leak and vibration when the car change gears. They suggested to replace the valve cover seals and clean the throttle. After I got my car back, now when my car is in gear the More

by JOITOPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio Gonzalez
Dec 18, 2023 -

Acura Of Pembroke Pines responded

We're sorry to read about the issues you've been experiencing with your car after its service. It's our goal to provide effective and satisfactory repairs, so it's disappointing that this hasn't been your experience. We'd like a chance to look into these concerns further and see what we can do for you moving forward. Please contact our Service Department at (877) 468-9930. Thank you.

December 16, 2023

I live in Coral Gables and drive to Acura of Pembroke Pines to have my 2 Acuras serviced because you perform great work at very fair prices. More

by mac8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Perez
Dec 18, 2023 -

Acura Of Pembroke Pines responded

Hi Mac! We're delighted to know that you trust our team at Acura of Pembroke Pines with your vehicles. We always aim for top-notch service and fair pricing. Thanks so much for the positive feedback!

December 16, 2023

They wouldn’t honour a pre paid package from another dealer, even though I’m aware this often results in a discount. Plus they tried to upsell something that I didn’t need. More

by CHRISTOPHER.BEBBINGTON
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Dec 18, 2023 -

Acura Of Pembroke Pines responded

Christopher, We're disappointed to learn about your experience. We strive for transparency and fairness in all our dealings, so it's concerning that you felt otherwise. If you're open to discussing this further, we'd appreciate the opportunity to understand more about what happened and see how we can help resolve any issues. Please contact our Service Department at (877) 468-9930. Thank you.

December 16, 2023

Courteous and attentive staff make fort a welcoming experience with comfortable waiting area and complimentary coffee More

by Doxie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Redwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Acura Of Pembroke Pines responded

Doxie, we're glad to know you enjoyed the welcoming atmosphere and amenities at Acura of Pembroke Pines. Thanks for your kind words about our staff!

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