Acura Turnersville

Let me first say I had a pleasant experience purchasing a vehicle from this dealership but I have been forced to write a review because of a rapid decline in my customer service experience. I still believe t vehicle from this dealership but I have been forced to write a review because of a rapid decline in my customer service experience. I still believe the quality of service from the mechanic is exceptional but that is not what I have a problem with. I have had many service jobs over the past few years from my previous Acura to my current Acura vehicle ranging from an oil change to service bills exceeding 1000 dollars. In the beginning the customer service was great and I was treated like a valued customer for at least 1-3 years after purchase of my vehicle. All of that changed since about 2011 till now (June 2012). It started as subtle disregard for me as a customer and eventually turned into me being ignored outright. For instance, after I pulled my vehicle in I went to talk to one of the service managers to ask a question. I was in his office and he seemed uninterested in what I had to say. That was also followed by me being completely ignored when another older loud woman came in regarding her service even though I was pulled in first and in the office first. As if I was not even there he walked out on me and I waited there for a few minutes after I finally left to go to the waiting room realizing I apparently was not as important as this other lady. So I attempted to shrug it off but was reminded of this managers customer service ineptness after he handed me the bill/report without him even stopping or saying a word and he continued to walk after he handed it to me uninterested in any concerns I might have. I have experienced similar treatment at least the past 2 times I have been there. I have been treated as if I am bothering the service managers with my business or that I should have no questions for them at all. They have forced me to switch to another place to service my Acura. More

This was my first visit to Acura of Turnersville, and the sales team was professional and so helpful. Bob helped me find a car that I absolutely love and that really fit my needs and preferences. Since then, sales team was professional and so helpful. Bob helped me find a car that I absolutely love and that really fit my needs and preferences. Since then, I've returned for all of my servicing and am continuously impressed by their level of service and expertise. I'll definitely back when the time comes to purchase another car! More

I recently purchased a new Acura TL from this dealership. What a great experience! From the moment we walked in the door and was greeted by our salesman, Bob Toll, until I drove off in my new car (which was What a great experience! From the moment we walked in the door and was greeted by our salesman, Bob Toll, until I drove off in my new car (which was the same evening), we were treated with the respect and courtesy of a professional staff. Not only were we happy with the car, the price, and the prompt handling of the paperwork and financing, our salesman took the time to insure that we understood all the accessories on the car before we drove off. So happy we went to Turnersville Acura! More

I really had a good experience and feel with all the research I did on the 2012 Acura TLs I walked away very happy. You always wonder if you got a good deal but I know I did and compared to a few other research I did on the 2012 Acura TLs I walked away very happy. You always wonder if you got a good deal but I know I did and compared to a few other friends who have them and know what they paid, I can confidently say I did good. I had a friend who had a few bad experiences with Elite Acura so I really did not want to go there. I did go to Boardwalk and spoke with Sussman over the phone were very nice. Bottom line is that there are always going to be good people and jerks any where we go, so know what you are looking for, do research, be prepared to walk out and shop around. Don't be afraid to ask for a much lower price all they can say is no! More

George attempted to sell me a used car at full sticker price even though the car was less expensive on their website at an interest rate of 8% even though I have great credit. We were far apart on what I price even though the car was less expensive on their website at an interest rate of 8% even though I have great credit. We were far apart on what I could afford for a monthly payment and what he said was his "best deal". When I budged on my monthly payment, he said he could get there. Well, he didn't and told me the only way to get there was to put MORE money down. I said "no", thanked him for his time, and got up to leave. After he shook my hand, he said in a VERY rude tone "you're really going to walk away from this car for $9 a month? Pffft." Before I could even respond, he turned and walked away and didn't return. He is, BY FAR, the worst salesperson I have ever dealt with and has no idea how to represent the company he works for. I will never buy from HIM or Turnersville Acura because of this experience! More

Best I can say is the staff was nice & friendly. Best I can say is the staff was nice & friendly. Otherwise, Stay away from these guys! Note to the management team - please do not lie to your Best I can say is the staff was nice & friendly. Otherwise, Stay away from these guys! Note to the management team - please do not lie to your customers & try to cheat them! I had gone back & forth for weeks attempting to buy out my 07MDX Lease. In the end, I obtained my own financing from a reputable bank at 3.8% only to be told that the best I could do was the 4.9% Turnersville was offering b/c my rate was a "gimmick". By the way, my bank & the better business bureau were none to thrilled to hear of this shady tactic. Guess what? I went to another dealer (an honest one) & got an 08MDX Tech/Advanced the same day...oh, & they gave me 2.5% financing. Bottom line, is Turnersville treated me like a sucker while another dealer treated me respectfully & earned my business. More

I helped a relative buy a new Acura TL. We got it for $250 under invoice! Use this strategy: Research the car you want and find the invoice price with options. Do the normal test drive/small talk and f $250 under invoice! Use this strategy: Research the car you want and find the invoice price with options. Do the normal test drive/small talk and find the car you want. Let the Salesman make the offer. Then, offer $1000 under the invoice price (being unreasonable is okay). [There's a "holdback" of 3% of MSRP built into the invoice so there's room to move.] The Manager will counter the offer with something written on the offer sheet that is better, but not good. Write on that sheet your price again, and initial it. Send it back tot he manager. This will bring the manager over with the invoice for the car as evidence of what "the paid for the car." Again, "Holdback." Come op off your price by $500 (or so). The Manager will argue this for 20 minutes (about paying the salesman, etc.). Worst case, just say: "okay, I'll pay the invoice price and call it a moral victory." You just got an invoice deal on a new car! More