Acura by Executive - Service Center

Terrific service. Everyone is the service department was very helpful and courteous. Nick is always great. Everyone is the service department was very helpful and courteous. Nick is always great. More

This Dealer and salesman was PERFECT, all the way up until I signed for the loan. Once I signed for the loan, they became horrible. They registered my car to an old address and then ignored me and gave until I signed for the loan. Once I signed for the loan, they became horrible. They registered my car to an old address and then ignored me and gave very slow replies as I made them aware of their mess up. Took them a month to fix it and they never communicated to me that they fixed it and never sent me an updated registration. Then I go 4 months later for my 1st certified service and they told me to wait and it would take 2 hours, after 1 hour in their waiting room, they checked me out. My car was not washed as promised and my tires were not rotated as part of the service required. Via email they apologized and wanted me to bring my car for a hand wash, but admitted that their tech had no notes on the tire rotation and said the tech has been with them for years and they would check with him, it's Been about 2 weeks and I haven't heard a word. I'm curious as to what else was skipped on my car during this service. Horrible Sales Department, Horrible Registration Department and Horrible Service Department. That's 3 strikes! More

Excellent service, and always available at your convenience. Been with Executive for over 30 years convenience. Been with Executive for over 30 years More

Great service, friendly, respectful, supportive, patient, good humor, answered all questions, all repairs done , timely 👍👍 good humor, answered all questions, all repairs done , timely 👍👍 More

All the service work on my car was completed in a timely manner. My service advisor communicated with me throughout the process manner. My service advisor communicated with me throughout the process More

Welcoming atmosphere, courteous staff, always provide thorough explanation of what services are required and when thorough explanation of what services are required and when More

Outstanding service department. ,. All work was completed when promised. All work was verified with me before starting. Michael was spot on all my questions and provided solutions ,. All work was completed when promised. All work was verified with me before starting. Michael was spot on all my questions and provided solutions. Great team at Acura by Excecutive. More

Mike was able to squeeze me in for an appointment right away for an emergency tire repair. away for an emergency tire repair. More

Made an appointment for a drivability concern and an oil change. Brought my vehicle oil change was done but when it came to my drivability concern I very thing w my down hill. My car was never driven to ver change. Brought my vehicle oil change was done but when it came to my drivability concern I very thing w my down hill. My car was never driven to verify my concern even after waiting an hour and 30 minutes. I have an aftermarket intake and they kept saying that is my issue when my issue is a noise at highway speeds. Almost sounds as if my wheel wants to come off. Again they never drive my car to verify my concern and kept blaming my intake. Service writer was very nice through out the entire process but it means nothing if my problem wasn’t solved. Should have atleast driven the car. And this is a brand new TLX that I payed 50k for. Left very upset and aggravated. Will not return to this dealer More

I was very pleased with the customer service that Michael provided. He got me in and out and explained every thing in detail. provided. He got me in and out and explained every thing in detail. More