Acura of Auburn

Terrible customer service! Just went in to get a code for the radio because the battery (number 4 btw) they just replaced failed completely knocking out all the presets and requiring a code to access. They t the radio because the battery (number 4 btw) they just replaced failed completely knocking out all the presets and requiring a code to access. They treated me as if I was an idiot and a nuisance, telling me that I should know that. After I complained they finally gave me the code, with not one word of apology for the failed battery or how I was treated. More

It was great working with Alex and Ken on securing my MDX. They were honest and transparent. Couldn’t ask for anything more in a dealership. MDX. They were honest and transparent. Couldn’t ask for anything more in a dealership. More

A huge thank you to Ken, Alex, and Zack for helping me purchase my new Acura TLX! I was dreading this task but was pleasantly surprised when the team pulled out all the stops to actually make buying a car purchase my new Acura TLX! I was dreading this task but was pleasantly surprised when the team pulled out all the stops to actually make buying a car an enjoyable experience. Ken, Alex, and Zack patiently answered my questions, addressed every concern, and helped me compare the TLX to other models so I could make the most informative decision possible. Very early on in my visit I felt at ease and we even shared some good laughs. The guys were genuinely interested that this vehicle fit my needs and was within my price range. I was disappointed I'd have to pick up my car in the rain and after dark but the guys had my car inside, beautifully cleaned and decked out with a bow. A special shout out to Alex who stayed after hours in the car ensuring I felt comfortable with the basics before I drove away. He even gave me his own phone cord so he could demonstrate how my phone works with the car. Later that week I went in for service to add splash guards to the car and all three of the guys came to say hello and see if I was enjoying my car! Thank you all for your personal service. I wholeheartedly recommend the folks at Acura of Auburn without hesitation!👏😀 More

The whole process of getting a new vehicle from Don and Ken was a memorable event. I will be back again In the future to purchase another vehicle. It’s all about attitude and we just had a good vibes. Che Ken was a memorable event. I will be back again In the future to purchase another vehicle. It’s all about attitude and we just had a good vibes. Cheers Usha and Ganesh More

Very awesome Konstanza Rolas.I will recognize more Very awesome Konstanza Rolas. I will recognize more friends and family when they are thinking about to buy an Acura Would like to said Thank you so Very awesome Konstanza Rolas. I will recognize more friends and family when they are thinking about to buy an Acura Would like to said Thank you so much More

Best dealership around. After looking for a car for over a year, Acura of Auburn was by far the best dealership I have come across. Buying a new car is never stress free, bu After looking for a car for over a year, Acura of Auburn was by far the best dealership I have come across. Buying a new car is never stress free, but Acura of Auburn took a lot of that stress out and made the buying experience a lot more bearable and comfortable from start to finish. Professionalism at its best from everyone I talked to. Highly recommend this dealership! Great people all around. Thank you Don, Zach, Danielle and Ken for all that you have done!!! More

Awesome- professional and quick I purchased a car recently from this dealership and traded in my old vehicle. My sales person Konnie was outstanding. She was professional, personable I purchased a car recently from this dealership and traded in my old vehicle. My sales person Konnie was outstanding. She was professional, personable and great to work with. All the paperwork and financial stuff was handled timely and I left a very satisfied customer. I would highly recommend this dealership. A+ experience More

First time dealership experience & it was one to remember, went by super smoothly and fast! Left with my very first car & a smile on my face! Would definitely recommend this dealership to everyone, remember, went by super smoothly and fast! Left with my very first car & a smile on my face! Would definitely recommend this dealership to everyone, you won’t leave disappointed and they’ll take good care of you! More

Just Love my RDX Buying cars is never easy and if not for the delay created by our insurance company, it would have been flawless. Don Heath, Nate Doggert and Zach we Buying cars is never easy and if not for the delay created by our insurance company, it would have been flawless. Don Heath, Nate Doggert and Zach were all patient and most helpful in answering our questions and guiding us though this purchase. A huge THANK YOU! More

Went in for a airbag recall and left with another car. This was my first time buying a car from a dealership. Don was the best. He answered all my questions and was very helpful and understanding when I ha This was my first time buying a car from a dealership. Don was the best. He answered all my questions and was very helpful and understanding when I had a hard time thinking of the word I wanted to say. I have fibromyalgia and sometimes you know what you want to say but can't think of the word you want. Don helped me with that. Thanks again Don! I had a great experience. All the staff was great and friendly. More