Acura of Baton Rouge

They went above and beyond for my family. I had been looking for a used van for 4 months. I had a 2013 car that I had paid cash for, and wasn't interested in having a car note. I wanted an eve I had been looking for a used van for 4 months. I had a 2013 car that I had paid cash for, and wasn't interested in having a car note. I wanted an even trade. Numerous dealerships said this was impossible, and basically talked down the price of my trade-in and offered me a 'deal' that involved handing them my car plus over $4000+. No thanks. One day the van I bought showed up in my daily search for used vans within a price I thought was reasonable for trading. In fact that day there were two vans, exact in everything but color, I contacted both this dealership and the other, and the other said there was no way they could make an even trade. But this dealer would, tax, title, license, everything. I checked everything I needed to know about the van before I made the 100 mile trip to see them. And we walked out of there after about two hours, because I'd already sent the saleswoman all my info about the car I was trading and myself. I was very clear when I bought it that I was planning on taking the van to and from Disneyworld in less than a month and I had no interest in buying a vehicle that would need work before or after the trip. I was extremely happy with the van. On the drive home though, we noticed a few things were wrong, things that wouldn't have been made known during the test-drive, and I told the saleswoman as soon as we got home about the troubles with the car. She had me drive the car back up to Baton Rouge for repairs. They weren't able to fix it all in one night, sent me home with a rental and I came back to pick it up with the issues resolved the next day. Cut to two weeks later, and there's a weird vibration that I'd told the dealership about still, that I didn't want to deal with for the 20 hours I was about to drive in less than 2 days. It was 3pm Thursday, and we were leaving 4am Saturday morning for Disney. I paid a local shop to balance and rotate the tires in hopes that would take care of it. When I went to pay, they told me the van had serious issues that I should take care of BEFORE the trip, otherwise the van might not be safe. I told them that the dealership just had my car, why would these issues be there. They tried to convince me the dealership had skimped on repairing my van. I told them we would handle the repairs ourselves instead of paying them the THOUSAND dollars they wanted to repair the list they gave me. I was really really upset. I get really upset and emotional when my cars need repairs, because my dad was my mechanic and we'd just lost him to cancer. And here I was feeling like someone, either the dealer or the tire shop, was taking advantage of me, and I didn't have my dad to help me. I felt so lost and frustrated. I was so upset. I called and spoke to Mike, the used sales manager, just to vent. I explained what the tire shop had said, told him we were going out of town in less than 40 hours, and was just generally cranky about how this shouldn't even be happening because the dealer JUST had my car. I told him I didn't expect them to fix it because I knew I had bought a used vehicle in as-is condition, but I really just wanted to fuss. He asks me if I can come up to Baton Rouge to let them look at it the next day, suspecting that maybe the tire shop is actually trying to scam me. When I say there's no way I can make this trip to Baton Rouge because there was too much to do before the trip, he sends a loaded Tahoe LTZ and a driver down at 8pm to grab my van and leave the Tahoe for my use and says they're going to take care of everything and bring my car back to me when they were done. I was so blown away I started crying some more. A HUGE weight is just suddenly gone. It was awesome. The dealership was able to get my van back to me the night before we're heading out to Disney. The tire shop was in fact just trying to scam me, but the dealer put on new brake pads just to be sure. My van drove beautifully to and from Disneyworld and I was even more glad I bought her when all was said and done. This is the first time I've bought a vehicle without a warranty. I felt like I was taking a risk when I did that, but every single thing that came up after the purchase, the dealer took care of, no charge. They could have easily said 'You bought this car as-is, what do you expect us to do?'. But they took care of us, and that is amazing. When it comes time to buy another vehicle, we're coming to these guys first. And I'm recommending them to all my friends and family. They really want their customers to drive away feeling happy and confident in their vehicles. More

Good Used Car I found a '99 Acura TL on a different site being sold at this dealership. I must admit, I was slightly hesitant purchasing a used vehicle from an out I found a '99 Acura TL on a different site being sold at this dealership. I must admit, I was slightly hesitant purchasing a used vehicle from an out of state dealer. But after a little research and customer reviews, I was headed to Baton Rouge!!! The sales team showed care to answer questions to my satisfaction. Vehicle and service history information was provided. Kelly Walls made the purchasing process quick and easy. Bo Stevens followed up after the sale to ensure my complete satisfaction. I felt good purchasing an Acura from an Acura dealer. And Acura of Baton Rouge is by far a superb dealership. More

The service department personnel go out of their way I have been to many stores in Baton Rouge over the years, but these guys get it. Customer service really means something at Acura of Baton Rouge. My d I have been to many stores in Baton Rouge over the years, but these guys get it. Customer service really means something at Acura of Baton Rouge. My daughters RDX have some issues, Bill and Ms Vickie took care of it quickly and got her back into it ASAP. I have only one thing to say, I will be back for my next vehicle at Acura of Baton Rouge. Thank you Bill and Ms Vickie for getting her RDX back on the road. More

Top Notch I purchased a pre-owned Infiniti, and couldn't be happier! Bo Stevens and Sammy Russo made the buying process pleasant and effortless. They went a I purchased a pre-owned Infiniti, and couldn't be happier! Bo Stevens and Sammy Russo made the buying process pleasant and effortless. They went above and beyond to provide a great deal on my trade and purchase. P.J. made financing my vehicle quick and stress-free. Their sincerity and professionalism were outstanding. Excellent customer service all around. More

Excellent Customer Service! Purchased our first ever Acura vehicle at Acura of Baton Rouge in October. The car, a 2.4L 2015 TLX Tech is beautiful, highly refined and a joy to dri Purchased our first ever Acura vehicle at Acura of Baton Rouge in October. The car, a 2.4L 2015 TLX Tech is beautiful, highly refined and a joy to drive. Brian Thompkins (Sales) and Bill Egger (Service) were awesome; the best car people I've met in quite a while! Thanks again and best regards! jpm madisonville, la More

Smooth, low-stress transaction I had a very satisfying experience working with Brian Thompkins and PJ Tavernit to purchase an 2015 MDX. I would recommend this dealer if you are loo I had a very satisfying experience working with Brian Thompkins and PJ Tavernit to purchase an 2015 MDX. I would recommend this dealer if you are looking for a new Acura. More

Outstanding Customer Service My husband and I had a world class experience with the Acura dealership in Baton Rouge!!! We started with the Acura dealership in New Orleans. The sal My husband and I had a world class experience with the Acura dealership in Baton Rouge!!! We started with the Acura dealership in New Orleans. The sales person was not helpful at all. It was a bad experience overall. Next stop, the Acura dealership in Baton Rouge. We had the pleasure of meeting Mr. Jerry Amoroso. He met our every need. We can't say enough good things about him. He provided outstanding customer service. He made the overall experience worth the two hour drive. Thank you Jerry. Kevin and Allison of Houma La.!!!! We love our new Acura!!! More

Second vehicle purchase This was my second vehicle purchased from this dealership. My first was for an RDX which I loved but then I stepped up to an MDX. Jamie was not there This was my second vehicle purchased from this dealership. My first was for an RDX which I loved but then I stepped up to an MDX. Jamie was not there for my first experience but she came highly recommended by my sister and brother-in-law for my second experience. I could not have been happier dealing with anyone else than Jamie Smith. She did everything she could to get me the best deal she could . I would highly recommend her to anyone. It was a pleasure working with her. Thanks Jamie. More

"My first Acura purchase" My husband and I researched the Acura RDX via Internet for quite some time prior to visiting Acura of Baton Rouge. I personally had not been in a ca My husband and I researched the Acura RDX via Internet for quite some time prior to visiting Acura of Baton Rouge. I personally had not been in a car dealership in ten years. My previous experiences had been high pressure sales. I must admit I was reluctant to enter the showroom. We were greeted by Ricky Williams. He was so friendly and accommodating. He was so knowledgeable and answered any questions we had. After test driving the RDX for the first time, Ricky took the time to demonstrate the exquisite features of this vehicle. We were so impressed with him. I knew if I were going to buy an Acura , I wanted him to be my salesperson. We decided to do a little more research on a few other SUVs. Ricky kept in touch with me an answered any questions I had in the most personal and professional manner. On our second visit, we test drove the RDX again and made our first Acura purchase. The transaction was smooth and nothing compared to my previous experiences. P.J. Was also very helpful and knowledgeable. I love my RDX and I highly recommend Acura of Baton Rouge. More