Acura of Bedford Hills

Beware of this service department. Brought my car there for NYS inspection and oil change. As part of that, I was told that there was an issue with the tire pressure indicator as it was providing an incorrect reading of the tire pressure as compared to the actual tire pressure. In order to see what the issue was it would cost about $140 to run a diagnostic to test the indicator and potentially replace. I declined. When I got home, I tested the tire pressure with a digital pressure gauge and it provided the same measurement as the car indicator was providing. Shame on this service department for trying to create a fake issue to collect more money from a customer. Also note that the oil maintenance minder was not reset to 100%. While a fairly minor thing, given that the service was to change the oil and NYS inspection, shocking that they would have missed resetting the maintenance minder. I received the standard email from customer service manager, Steve Barbosa, as to whether I was happy with the service and what could be done to improve the service. I provided feedback as outlined above, but did not receive any response.

Knowledge, professional, courteous and non-aggressive - amazing qualities in a car sales person-but Alfred has them all. Smooth, seamless and detailed approach to the leasing of our new 2020 RDX. Love my car already!

Fast and accurate service. Reasonable cost. Honoring warranty. That is why I come back to service my 2008 TL and 2012 RDX when they need service.

Seriously knowledgeable sales rep with outstanding follow up skills. Professional and respectful business manager who presents upsell opportunities without the "hustle" factor. Car delivered as and when promised

From start to finish (And I visited 3 times) Al did a great job. The dealership has a great team and it was a pleasure dealing with them.

Went to this dealership for a pre owned RDX. Was immediately greeted by John who had our prospective RDX running and ready for a test drive. He took his time with us during the test drive answering all of our questions. John is a gentleman, a professional and knowledgeable. Met with Eddie, sales manager, agreed to a price and closed the deal. Our car was prepped and ready on time. Bob in the business office was helpful and efficient. All around positive experience.

Extremely experienced and knowledgeable staff. They continuously go above and beyond to provide the best pricing and overall experience. I am continuous Satisfied with their process and would definitely recommend this dealership!

I've been a loyal Acura customer for nearly ten years. My recent and only experience with Acura of Bedford was appalling. As if getting your car towed for just a flat tire and having to call out of work because of it isn't bad enough, I received a phone call from a service consultant, Daniel Pangia who was abrasive and insensitive while telling me that I need to spend nearly $600 on a ton of replacement parts or he'll just "hold the car.". When I put the service department to the test and asked them to show me all of these so called damaged parts, they magically disappeared and all I needed was in fact a new tire. Shame on you Acura of Bedford for trying to rob someone of $400. And get a service consultant that at least pretends to care about the customers.

These guys are crooks all they care about is themselves and their pocket.... it does not pay to be loyal any more, take care of yourself because that is what everyone else does. The finance guy, the GM, the owner are all pieces of trash. STAY AWAY

I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of Bedford. Make a VERY long story short, they did the previous day. Acura of Bedford "lost" my car on a lot and it sat there for MONTHS without me knowing. It was reported to credit bureau's that I did not return the car. This has completely ruined my life for the past few months as I was in the process of getting a mortgage. It is STILL NOT FIXED!!! I understand that mistakes happen however the most disgusting part was how Acura of Bedford handled this issue. They hung up on me, told me "get over it," refused to call me back, and basically made it out to be my problem because they didn't want to deal with it. I have been distraught for months as I have to sort this out on my own when it was 100% their fault for misplacing my car. I have never felt like being a woman made a difference until I dealt with these men (who treated my fiance very differently). I also have never taken the time to write a review on a car, restaurant, ANYTHING, however the public should be aware that this dealership ruined my credit and chances of getting a mortgage until it's settled WHEN IT WAS THEIR ERROR FOR "MISPLACING" MY CAR FOR MONTHS. Stay away! PS I also asked to talk to managers but the desk staff must have been warned not to transfer me because they were somehow "unavailable" for a month straight.