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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,150 reviews

April 04, 2023

Jim was a great salesperson. I just purchased my second car from him. Highly recommend this dealership and working with him. More

by GCSEFAI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline
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Apr 05, 2023 -

Acura of Berlin responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jim and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Tony Braglia General Manger 860-829-3780

April 03, 2023

Everybody at Acura of Berlin is so kind and efficient. They are thorough with their work and explanations. More

by KCASARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

April 03, 2023

Came in as soon as they opened I did not have a appointment and they still got me in for my service thank u highly appreciate it. More

by Kayleesdad2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 04, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

April 03, 2023

I recently purchased a certified pre owned Acura MDX from Berlin Acura. It was a pleasant experience . Everything went smoothly and would definitely consider a future purchase . Erica Casey did a great job More

by Lanese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
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Apr 04, 2023 -

Acura of Berlin responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new MDX! Erica and all of us at Acura of Berlin are glad to have you as a customer. Tony Braglia General Manger 860-829-3780

April 03, 2023

I asked for a specific bank, and they threw my credit to 5 different banks More

by Michaelstephen0314
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tony Braglia General Manger 860-829-3780

April 01, 2023

Excellent the way they go over to make sure the client is satisfied is the best. More

by medyalylopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

April 01, 2023

Great service department, comfortable waiting area, appointments to accommodate my schedule, polite staff in service area and payment area. More

by 2019MDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Ellen
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Apr 03, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

March 30, 2023

Everyone was cordial, helpful and processed paperwork quickly! The service was done fast and the associate informed me of upcoming needed services. Very happy with Acura of Berlin! More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

March 30, 2023

Outstanding service each and every time we bring the MDX in for service to Keith. More

by mikecoronella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird
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Mar 31, 2023 -

Acura of Berlin responded

Thank you for the kind words for Keith and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

March 30, 2023

I’m very confident in this dealership. Very honest and always well taken care of. More

by mmbouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

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