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Acura of Berlin

Berlin, CT

4.7
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,150 reviews

March 08, 2023

Keith is the best that is the reason I bring my Honda to get service there More

by budonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

budonaro responded

thank you

March 08, 2023

Thank you so much to James Pompei you are an incredible person. I appreciate your honesty and the fact that you had my best interest in mind. God bless you and your family. More

by jerusalen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin.

March 06, 2023

Jim Pompei made my car buying process smooth and effortless. He went above and beyond for me from start to finish! Go see Jim for an exceptional experience!! More

by Amanda6238
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline
Mar 07, 2023 -

Acura of Berlin responded

Thank you for your business and this review, Amanda. We're happy to hear Jim was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 06, 2023

Always great service here at Acura of Berlin Staff is wonderful. Very honest and never push extra services. More

by MARROYO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!

March 05, 2023

The appointment time was met. The work was done promptly and well. They offered me a special promotional price I was unaware existed. More

by JNESTA1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else.

March 05, 2023

They diagnosed my vehicle quickly and had it back to me that day. The price was reasonable and service friendly. More

by Mikej1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Johnson
Mar 06, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Mike, and hope to see you again soon!

March 05, 2023

The appointment was on time. The work was done efficiently and well. They offered me a discount I was unaware. The experience was easy More

by JNESTA1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 03, 2023

Thank you for helping us land the perfect car. Jim is exceptional at his craft... someone who genuinely cares about making sure that you're completely happy with your experience. And in a real More

by tom&em
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

Acura of Berlin responded

Thank you, Tom! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim and our team met your expectations. Congratulations on your new vehicle and thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come!

March 03, 2023

James is an amazing person. He took his time with us to help us find the right car for our family last year. We love this dealer services so much we recommend to all our family More

by Stricklands1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Braglia
Mar 04, 2023 -

Acura of Berlin responded

Thank you for the kind words for Jim and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin.

March 01, 2023

Keith Davis was very helpful in explaining the service that was needed. Everything went well. More

by MIKELUTZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Keith, and look forward to your next visit.

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