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Acura of Berlin - Service Center

Berlin, CT

4.7
663 Reviews
Call Service Center (860) 846-4974

663 Reviews of Acura of Berlin - Service Center

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January 29, 2024

very good Service was very fast and efficient. Was there for less than an hour. More

by ARISHOPE
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
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Jan 29, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your service feedback and rating mean a lot to us. We're glad Jonathan was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 29, 2024

Positive Easy to schedule and the team are knowledgeable I have great experiences when I need service I throughly trust the dealership with my vehicles More

by KALLEN407
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 29, 2024 -

Acura of Berlin responded

Kallen, Thanks for sharing your thoughts about your experience with Acura of Berlin. Keith and our team appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

January 29, 2024

This is my 2nd time having my mdx serviced at Acura of Berlin and I feel very comfortable having my vehicle serviced with your dealership! I live in Massachusetts and I don't mind driving the distance to More

by irmina-melville
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Roath
Report | Print
Jan 30, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 29, 2024

Very helpful and quick. Reasonable cost which was actually slightly less than the original estimate. More

by dicex1024
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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Jan 29, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 28, 2024

I've been a customer for about 15 years. I've always been happy. I love working with Keith Davis. More

by KKO
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 29, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, for Keith and our service team and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

January 28, 2024

Accommodating. Easy to schedule. Drove right in. No problems. The garage is super clean and modern. I did have an issue which was not resolved due to warmer weather More

by Davidcourcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina, Gina Battistini
Report | Print
Jan 29, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

January 28, 2024

Dealership have good customer service, but 3 party that work with dealership repairing wheel has poor service work More

by Felix1985manzueta
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
Report | Print
Jan 29, 2024 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 27, 2024

Great experience last time I came in with my Acura RDX. Met new service advisor Gina. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 27, 2024

Excellent Service very friendly and honest . The overall experience was very good . Keith was friend and honest More

by DONDELLAQUILA
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Dondella, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

January 27, 2024

Excellent and quick service Comfortable waiting area for work while you wait Efficient and clean More

by Claudelf04
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
Report | Print
Jan 28, 2024 -

Acura of Berlin responded

Claude, Thank you for taking the time to share your thoughts on working with Jaime and our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

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