Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
146 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

20 yrs

Languages Spoken

English English

4.8

146 Reviews

Write a Review

146 Reviews of Jonathan Roath

July 08, 2026

Dealership Rating
Employee Rating

I bought an Acura solely because I like the service department team, including Matthew in particular. More

by SUZANNEWALSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2026

Acura of Berlin responded

Thank you for choosing your Acura MDX and trusting our service team. Matthew will be thrilled to know his efforts contributed to your decision. We appreciate your support and look forward to caring for your MDX in the future. Eric Diaz General Manager 860-829-3787

June 27, 2026

Dealership Rating
Employee Rating

Managed a complex repair keeping me constantly updated with the progress and managed all aspects of w3rd party warranty claim More

by Mark.e.smith16
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Jun 27, 2026

Acura of Berlin responded

We’re glad Jonathan kept you informed throughout the complex MDX repair and handled the third party warranty claim. We appreciate your 5-star rating and your trust in our service for your Acura MDX. Eric Diaz General Manager 860-829-3787

June 03, 2026

Dealership Rating
Employee Rating

Misleading and unprepared The service dept is the only reason my family uses that dealership. More

by Khamiarie20
Recommend Dealer
No

Other Employees Tagged: Jonathan Roath

Jun 10, 2026

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

June 01, 2026

Dealership Rating
Employee Rating

Jonathan was excellent. He answered the questions I had. He explained the service and results of the inspection very well. He was very knowledgeable. He was pleasant, very t More

by Pat@patdeasy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Acura of Berlin responded

Hearing that Jonathan provided clear answers and guided you through the Acura RDX inspection smoothly is great. We’re glad the service stayed right on schedule. Thank you for recommending him to others. Eric Diaz General Manager 860-829-3787

May 19, 2026

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Wonderful service way better then dealer in Manchester ct I always go to the dealer best service More

by stephonfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

May 19, 2026

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 10, 2026

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Employee Rating

The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things. More

by SHAY.AMORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2026

Acura of Berlin responded

We’re delighted to hear that our team was friendly and helpful during your service visit. Alan and our technicians are glad your Acura RDX received excellent care. Thank you for sharing such positive feedback. Eric Diaz General Manager 860-829-3787

May 07, 2026

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Very polite and professional to deal with! Every time I have a question and I go to Acura he helps me with out hesitation! More

by ESTELLAMAIA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Acura of Berlin responded

Thank you for recognizing Jonathan’s professional approach with your Acura ADX. We’re glad he could answer your questions promptly and without hesitation. We look forward to assisting you again soon. Eric Diaz General Manager 860-829-3787

April 06, 2026

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Employee Rating

Everyone on the team I dealt with was excellent. They were all very professional and work with me. Shout out to especially Raj for being so patient and helpful. Much appreciated!!!!! More

by HMHENDERSON88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2026

Acura of Berlin responded

Hello, thank you for noting our team’s professionalism during your Acura purchase. We’ll pass along your praise to Navaraj for his patience and assistance. Please reach out if you need anything else. Eric Diaz General Manager 860-829-3787

March 18, 2026

Dealership Rating
Employee Rating

Wow! 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we wa More

by Sandra_derose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 18, 2026

Acura of Berlin responded

We appreciate your kind words about our team’s attentive and expert support during your search for a used Acura Integra. It’s wonderful to hear the process felt effortless and that you’re enjoying the comfort and performance of your new ride. We look forward to assisting with your future Acura plans. Eric Diaz General Manager 860-829-3787

February 19, 2026

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Employee Rating

The service team at Acura of Berlin is always professional and kind. Keith is knowledgeable and friendly. More

by DAWNHOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Feb 19, 2026

Acura of Berlin responded

It’s wonderful to hear that our Acura service team provided professional and courteous support. We’re glad Keith’s expertise and friendly approach made a positive impression. Thank you for trusting us with your MDX. Eric Diaz General Manager 860-829-3787

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