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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
158 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

20 yrs, 3 mos

Languages Spoken

English English

4.8

158 Reviews

Write a Review

158 Reviews of Jonathan Roath

September 25, 2026

Dealership Rating
Employee Rating

Service done quickly and well. Good quality Easy to schedule the appointment and smooth drop off More

by dpbell55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brandon Hines, Brian Roush

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Sep 25, 2026

Acura of Berlin responded

Knowing that scheduling was easy and the drop-off process went smoothly means a lot to our service team. We’re glad the work on your Acura MDX was completed quickly and to a high standard. Eric Diaz General Manager 860-829-3787

September 23, 2026

Dealership Rating
Employee Rating

Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team. More

by yvonne01899
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Sep 23, 2026

Acura of Berlin responded

Thank you for the five-star rating. Jonathan and our service team appreciate knowing your Acura MDX service made you feel welcomed and that you want to come back. Eric Diaz General Manager 860-829-3787

September 23, 2026

Dealership Rating
Employee Rating

Everyone was respectful, courteous and the hospitality was great. They made you feel appreciated and want to come back. Thanks to the excellent service team. More

by yvonne01899
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Print
Sep 23, 2026

Acura of Berlin responded

We’re glad the service on your Acura MDX felt welcoming and made you feel appreciated. Hearing that our team treated you with such courtesy and warmth means a lot to our service department. Eric Diaz General Manager 860-829-3787

September 21, 2026

Dealership Rating
Employee Rating

I was able to get everything done in a timely manner and very satisfied with your services More

by DENNISJKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush

Print
Sep 21, 2026

Acura of Berlin responded

Knowing the timely service on your Acura RDX met your expectations means a lot to our team. Thank you for choosing our service department. Eric Diaz General Manager 860-829-3787

September 12, 2026

Dealership Rating
Employee Rating

Good, long wait time I had been booked for drop off yet I said I'll wait for I live an hr away. I waited a little longer but Jonathan was great he kept me updated on progress More

by Nellydave2009
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

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Sep 17, 2026

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

September 08, 2026

Dealership Rating
Employee Rating

All were very polite everything was done that was supposed be done. Great staff very clean dealership More

by RLIGHT855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Print
Sep 08, 2026

Acura of Berlin responded

Knowing our facility felt spotless and our team met every expectation is truly gratifying. Your kind feedback about our polite staff and clean facility means a lot to our service department and everyone who worked on your Acura MDX. Eric Diaz General Manager 860-829-3787

August 22, 2026

Dealership Rating
Employee Rating

Professional,pleasant,accommodating, every time I've there,I've leased for many years,always treated well!! More

by RJEFFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Print
Aug 22, 2026

Acura of Berlin responded

We’re glad our service department has been courteous, friendly, and attentive every time you’ve visited. Knowing you feel well cared for throughout your years leasing your MDX means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 11, 2026

Dealership Rating
Employee Rating

I was able to get an appointment to fit my schedule. The job was completed on schedule. I was made of aware of anything that needed to be done prior to it being done. And to my knowledge, everything was More

by matturi58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Brian Roush

Print
Aug 11, 2026

Acura of Berlin responded

Your feedback about how we kept you informed before starting work highlights our commitment to clear communication. Knowing the appointment fit your schedule and that your Acura TL was serviced on time is rewarding. Hearing that everything met your expectations means a lot to our service team. Eric Diaz General Manager 860-829-3787

August 10, 2026

Dealership Rating
Employee Rating

During my oil change service, I was updated on the progress of my car, shown video, and was told of other issues that needed to be fixed. I was able to get everything ordered and fixed by the next day More

by Ragana
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Print
Aug 10, 2026

Acura of Berlin responded

Your mention of video updates during your oil change highlights how our service team prioritizes keeping you informed. Hearing that everything was ordered and fixed by the next day means a lot to our service team. We’re glad we could arrange a service car while your Acura RDX underwent repairs. Eric Diaz General Manager 860-829-3787

July 21, 2026

Dealership Rating
Employee Rating

Acura of Belin always works to accommodate customers and give the best deals possible for service expenses More

by GP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Print
Jul 22, 2026

Acura of Berlin responded

Thank you for the five-star review. We’re glad our team could accommodate your Acura MDX service needs and provide great value. Eric Diaz General Manager 860-829-3787

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