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Acura of Berlin - Service Center

Berlin, CT

4.7
650 Reviews
Call Service Center (860) 846-4974

650 Reviews of Acura of Berlin - Service Center

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January 23, 2024

Jaime did a very good job explaining to me what was done to my vehicle and other options for my vehicle More

by HUBIE-H
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik, Jaime Andrzeicik
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Jan 24, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jaime here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 21, 2024

I really do enjoy bringing my car to the dealership for service. My service associate Keith goes above and beyond and my sales person Jim is great too! I always love chatting and connecting with them. Gina More

by LJANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina :)
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Jan 21, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

January 21, 2024

Was lied on and stolen from , no communication bad service , aggressive general manager ,excuse ridden and no transparency in their words More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Eric Diaz General Manager 860-829-3787

January 20, 2024

Gina was fantastic. When above and beyond to explain everything. Very thorough, plight and professional. More

by CAMPYKATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina
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Jan 21, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

January 20, 2024

Great service. Beautiful facility. Jonathan is excellent. Not the closest dealership to me, but worth the drive. More

by Rashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
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Jan 21, 2024 -

Acura of Berlin responded

It's great to hear that Jonathan was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

January 20, 2024

Scheduling service was easy and convenient. The vehicle was ready before the time promised. The staff is friendly and the facility is very clean. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
Jan 21, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

January 04, 2024

Great overall service was in and Out in under an hour Also Received a complimentary car wash which was needed. Thanks a lot. More

by Tyshawnred13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman, Jaime Andrzeicik
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Jan 04, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

December 17, 2023

Everyone at the dealership is always friendly and willing to help. KEITH has been there since l bought my car in 2012, he is always pleasant, has a smile in his face and will to assist in a way possible. More

by AAYUB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. Keith and our team work hard to ensure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Eric Diaz General Manager 860-829-3787

December 15, 2023

Very good service and returned the car immaculate. I didn’t expect that, I was pleasantly surprised More

by K3BE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman, Jaime Andrzeicik
Report | Print
Dec 15, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

December 13, 2023

Everything well done like always, they reset your oil light and give you a breakdown of the service. More

by noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moesha Garcia, Jaime Andrzeicik
Report | Print
Dec 13, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department, Noel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manger 860-829-3787

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