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Acura of Berlin - Service Center

Berlin, CT

4.7
661 Reviews
Call Service Center (860) 846-4974

661 Reviews of Acura of Berlin - Service Center

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April 26, 2023

Great customer experience. Cordial, professional and fast. They are patient with explaining everything I need to know. More

by tambodev
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

April 26, 2023

Fantastic staff throughout the service area, Keith , Jason who take care of all of my vehicles. I will never leave this dealership More

by threeboxers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Braglia, Richard Bird, Jason Hastey, Jessica Sharpe
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Apr 27, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

April 24, 2023

Keith is great to work with. Always there to check up and make sure car running the way it should. More

by kp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline
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Apr 24, 2023 -

Acura of Berlin responded

Thank you so much for your kind words for Keith, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

April 24, 2023

Everything was great and communicated well will be there again for both of my cars More

by jkrummel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

April 24, 2023

Excellent service. Very friendly and professional. Answered all my questions. Service was done quickly and communication was great More

by sweetmelissa_79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika is awesome
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Apr 24, 2023 -

Acura of Berlin responded

Thanks, Melissa, for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

April 23, 2023

Idk Was professional and gave me service options and prices before doing anything in a new and clean well maintained facilities More

by kernpete
Recommend Dealer
Yes
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Apr 23, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

April 22, 2023

Great. Very professional and courteous, all the folks I've been in contact with, from erica casey in sales to jason the service writer are enjoyable to work More

by DLRULNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline, Erica Casey
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Apr 23, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

April 22, 2023

All positive, very efficient meaning car ready when they said it would be, all areas very clean More

by PRE1212
Recommend Dealer
Yes
Employees Worked With
Keith, I think
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Apr 23, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

April 22, 2023

Great experience with little to no wait time! I would recommend this dealership and service department to anyone who has an acura. More

by M.levesque31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Apr 23, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

April 21, 2023

As always, thank you Acura of Berlin! Their service team is fabulous - from advisors to the mechanics! More

by Amb06007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Bird
Report | Print
Apr 22, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

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