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Acura of Brookfield

Brookfield, WI

4.6
1,397 Reviews
Welcome to Acura of Brookfield, Southeastern Wisconsin's exclusive Acura Dealer located in Brookfield Wisconsin. We are proud of the fact that many of our Acura of Brookfield associates have 20+ years of experience in Sales, Service and our Parts Departments. Acura of Brookfield has won the prestigious Precision Team award 19 times and for 14 consecutive years 2009 - 2022.
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19180 W Bluemound Rd

Brookfield, WI

53045

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Showing 1,397 reviews

September 16, 2019

Great service I’ve always been impressed with the services provided. The work is excellent and the people are always courteous. Gary was very helpful and returned More

by Jun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your comments about Gary and your service experience. Thank you very much for your feedback!

September 12, 2019

Excellent service department They thoroughly check the car and recommend any work that needs to be done. Service is always performed in a timely manner. Everyone is very friendly More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2019 -

Acura of Brookfield responded

Thank you for your comments and taking the time to rate your experience. Your recommendation is appreciated.

September 12, 2019

Treats your car buying requirements with respect and patienc The folks are friendly and Jake was particularly patient in dealing with my car buying needs. As a dealership the culture seems to reflect helpfulness More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Groth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Ensweiler
Sep 18, 2019 -

Acura of Brookfield responded

Our team of professionals is dedicated to providing you and everyone else who visits Acura of Brookfield with only the best there is to offer. It’s so nice to hear that Jake helped to make your experience such a positive one. Thanks!

September 11, 2019

Excellent as expected. Very much needed to be done to keep my TL like new for another 100,000 miles. I believe that continued expert maintenance and service will help to ma More

by haroldgalitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Schersing
Sep 12, 2019 -

Acura of Brookfield responded

Thank you for taking the time to share your experience with Acura of Brookfield.

September 11, 2019

Gary was very helpful. My RDX needed brake service and B123 Gary really took great care of me and provided an additional coupon to help with costs. My RDX needed brakes and B123 and ecehting was great More

by SCOTTKOPETSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Krier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Acura of Brookfield responded

We couldn’t be happier that Gary provided you with a great service experience. Thanks for the review and for the 5 star rating.

September 11, 2019

Recall tail lights and new tires Went in for a recall and talking to the service rep he mentioned about rebate on tires and gave me quote which was comparable to others with a better More

by Dobes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Acura of Brookfield responded

Thank you for taking the time to write this review and for your recommendation.

September 11, 2019

Dealer updating infotainment The dealer did an excellent job explaining and performing the update. UNFORTUNATELY, much to the frustration of the dealerthere is still no fix for th More

by Mike Rose
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Schersing
Sep 12, 2019 -

Acura of Brookfield responded

On behalf of the service team here at Acura of Brookfield, I sincerely apologize. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the radio is understandable. If you would like to discuss this further, please do not hesitate to contact me at your convenience. Annie Kawczynski Business Development Manager Acura of Brookfield annie.kawczynski@zimbrick.com Direct Line: 262-439-6020

September 11, 2019

Oil check for the warranty. No thanks, dealer was going to charge me just to look at under the car and test drive it. Better I not get a review because rating will go down. Now More

by Hilow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Schersing
Sep 12, 2019 -

Acura of Brookfield responded

We apologize for your negative experience. We value our customers and truly appreciate the time to share your opinions.

September 11, 2019

Outstanding service I had outstanding service on my 2018 MDX. The B1 service and open recalls took less time and cost was lower than estimate which made me a very happy c More

by Mary R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stuart Beispiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Acura of Brookfield responded

Hearing that you had “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us.

September 10, 2019

A 1 6 maintainence I did not need an appointment for this maintenance service. This was my first time using the “just drive in” services (that isn’t the Acura official More

by 2011 MDX owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Hoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2019 -

Acura of Brookfield responded

Thank you so much for sharing your experience with Acura of Brookfield. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.

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