Acura of Ellicott City

This was the best experience that I have ever had purchasing a new vehicle. From the price, to the knowledge of the sales team, to the expedience of the finance team, to a pure desire to ensure that purchasing a new vehicle. From the price, to the knowledge of the sales team, to the expedience of the finance team, to a pure desire to ensure that everything was perfect upon delivery. I would never consider another dealership! More

Great service and people! I have used Acura Norris West to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership to service my previously owned Acura 3.2 CL since 2004. The service is exceptional and I like the proactive approach to service that the dealership provides. The service personnel remember you by name. More

I just want to let you know that I have never had such a nice experience purchasing a vehicle. The salespeople I dealt with went behind there job to make it easy for me because my father took ill in another nice experience purchasing a vehicle. The salespeople I dealt with went behind there job to make it easy for me because my father took ill in another state and I had to put him in the hospital. This is the second car I have purchased from them in less than 2 years and with out a doubt I will go back there to buy my next car. Thanks, Marshall More

I was referred to this dealership by a friend.Was a little skeptical in dealing with an organization not in my area(Richmond, VA) but had the most pleasant experience and would recommend them to anyone little skeptical in dealing with an organization not in my area(Richmond, VA) but had the most pleasant experience and would recommend them to anyone looking for a vehicle.They were so sincerely nice and helpful and matter of fact about all aspects of purchasing a vehicle.They know their product as well as their competition.Very professionally handled but in a way that was not disengaging.You did not feel as if you were "just a sale". More

From the moment I walked in the door, everyone I came into contact with was friendly, professional and courteous. Nuke was VERY helpful and took the time to show me how EVERY option worked on my car. My into contact with was friendly, professional and courteous. Nuke was VERY helpful and took the time to show me how EVERY option worked on my car. My BEST car buying experience I have ever had. I have already referred a friend who was also looking for a new car. More

My 12 year old Acura suddently had major trouble. When I took it to the dealership, they handled the diagnosis quickly. Don helped me buy a new Acura TL with no pressure and at my pace. I was given severa took it to the dealership, they handled the diagnosis quickly. Don helped me buy a new Acura TL with no pressure and at my pace. I was given several incentives and allowed to use a demo car until I could settle on a car. Very good experience. More

These guys are the worst. We bring our Acura MDX here for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking co for warranty service because they are closest to our house but I would never recommend them. First, the store and service center is ratty looking compared to other Acura dealerships we've been to. Next, we consistently get bad service and rude behavior. I get the feeling that they are annoyed by my presence even though I'm a paying customer. Finally they do a poor job. They always forget to wash the car after servicing it (had it there 3 times) and once I made an appointment to align the steering and fix some scrapes on the wheel. When I called 5 hours later to check on progress they asked me why I brought it in and then confirmed no one looked at the car yet (they forgot about it)! More

We had a very pleasant experience purchasing our new car. Gene Coxson was very knowledgable regarding the particulars of the car and was able to find the exact model and color we wanted. Gene and his manage Gene Coxson was very knowledgable regarding the particulars of the car and was able to find the exact model and color we wanted. Gene and his management team were able to come to an agreeable and reasonable price for the car. We could not have asked for more. More

This was by far the best experience purchasing a new vehicle. Each sales representative could not have been more interested in providing the best customer experience. They surely accomplished a great vehicle. Each sales representative could not have been more interested in providing the best customer experience. They surely accomplished a great customer experience. And best of all I purchased a top of the line SUV. I've never been so excited about my new vehicle. More

I wish all sales men/women could take lessons from Larry Snyder. He was not pushy, fast talking or any of the annoying habits most sales person has. He was so laid back and just let us talk about what we Snyder. He was not pushy, fast talking or any of the annoying habits most sales person has. He was so laid back and just let us talk about what we wanted and showed us what he had and then left us alone to look over the car and came back within a reasonable amount of time to ask if we wanted to test drive it. When we still had not decided, Larry still was not anything but kind and patient. We went and looked at other cars but the people were fast talking, liars and pushy. We came back to Larry because one, we liked the car, the price was better than any of the others, the car was in better condition, no hidden car fax report kept from us. We felt very blessed to have worked with Larry Snyder. I have never experienced a quick sale and purchased as we did with Nissan Accura. We were in and out of there with in one hour and a few minutes. We love our new car and want to say yes we would recommend this dealership to all of family and friends as long as you have people like Larry Snyder working there. More