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Acura of Honolulu
Honolulu, HI
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 521 reviews
October 08, 2017
Excellent customer service. Over the last seven years my Acura has received excellent service from my dealer. My service agent Frank Oros has been instrumental in making my exper Over the last seven years my Acura has received excellent service from my dealer. My service agent Frank Oros has been instrumental in making my experience a positive one. I have utilized using a loaner and shuttle service. And the best thing is the standard car was and vacuuming. More
by LloydF
Employees Worked With
Frank Oros
October 04, 2017
Acura Honolulu Amazing Acura honolulu provides great service. Makes you feel comfortable from start to finish. They make you feel comfortable as if you are like family even Acura honolulu provides great service. Makes you feel comfortable from start to finish. They make you feel comfortable as if you are like family even though you just met. Thomas was my sales guy. He was great. He made it possible for me to take home a brand new 2017 acura mdx. He made it a smooth process. He made sure i was happy and ok with everything. He Answered all my texts, all my questions, showed me how to use my car, and more. He will definitely be my go to guy for the future and future referrals. Service did whatever they could to get my car done for me that day just so i could take it home with the added things to my car. They couldn't finish but it was the fact that they tried that made me happy. I was able to take it home but had to go back the next morning. I was ok with it bc they are all great people who will go above and beyond and try to do what it takes to make you a happy customer. Thank you Thomas and the rest of the acura team. See you all again soon! More
by Smira
Employees Worked With
Frank Oros, Thomas Miyaji
September 28, 2017
above and beyond service by representative Larry Yip Our license got ripped off the front of the car and Larry got the service department to fasten it back on. The appointment took a little longer than e Our license got ripped off the front of the car and Larry got the service department to fasten it back on. The appointment took a little longer than expected but Larry informed us that they were short staffed and gave us regular updates on time More
by kevin kaneshiro
Employees Worked With
Larry Yip
September 28, 2017
Always a pleasure working with Larry! Larry is exceptional! He creates a wonderful environment and truly cares about his customers. With every visit, Larry provides attention to detail and Larry is exceptional! He creates a wonderful environment and truly cares about his customers. With every visit, Larry provides attention to detail and a follow through. More
by yorkinhawaii
Employees Worked With
Larry Yip
September 16, 2017
Service Excellent service advisor. Shuttle driver was prompt and a careful drver. All work was done as requested, was performed well and in a timely manner Excellent service advisor. Shuttle driver was prompt and a careful drver. All work was done as requested, was performed well and in a timely manner. More
by acuraguy
Employees Worked With
Frank Oros
September 16, 2017
Always great service Service is always great. Customer service is always great too even on busy days . It's gets a little hectic when they are busy but still always very c Service is always great. Customer service is always great too even on busy days . It's gets a little hectic when they are busy but still always very courteous. Thank you, KV More
by Karen V
Employees Worked With
Larry Yip
September 15, 2017
Timely and professional service. The entire process went very well from scheduling of the appointment to the service representative process to the shuttle and how clean the vehicle wa The entire process went very well from scheduling of the appointment to the service representative process to the shuttle and how clean the vehicle was at pickup. Very smooth efficient and professional. More
by Les Goya
Employees Worked With
Roger the shuttle drive was very polite and his time for pickup was on the money., Frank Oros
September 12, 2017
Great service I was greeted by a friendly service rep, wait time to meet with the service technician was on time. Drop off and pick up service was excellent and the I was greeted by a friendly service rep, wait time to meet with the service technician was on time. Drop off and pick up service was excellent and the work done was explained thoroughly. More
by Al1164
Employees Worked With
Frank Oros
September 11, 2017
Thorough service Aside from the lengthy wait for my vehicle, they did a great job and provided me with a thorough assessment of my car all around so I can plan what se Aside from the lengthy wait for my vehicle, they did a great job and provided me with a thorough assessment of my car all around so I can plan what services are necessary the next time I visit. Greatly appreciated. More
by Aks
Employees Worked With
Frank Oros
September 09, 2017
Service professionalism Customer care was your teams' #1 priority. I loved their concern and professionalism. Having a car loaner available for my use allowed me more flexibi Customer care was your teams' #1 priority. I loved their concern and professionalism. Having a car loaner available for my use allowed me more flexibility in the used of my day. More
by Bernard1234
Employees Worked With
Frank Oros
