Acura of Honolulu

Their Team work from Detailers, Service Department, Sales, Finance and management levels were outstanding! Don’t change! Sales, Finance and management levels were outstanding! Don’t change! More

Just recently purchased from this location a little over a week ago now.No one was at the front desk upon entry.Once greeted after several mins the sales rep was extremely kind and helpful.Upon test drive o a week ago now.No one was at the front desk upon entry.Once greeted after several mins the sales rep was extremely kind and helpful.Upon test drive of purchased vehicle I noticed it sounded loud.When taken back to have checked mechanic stated the front wheel bearing needed replaced.They did replace both as a courtesy,stating typically if one was bad then the other would probably need replaced as well soon.I was asked to bring the vehicle back on Monday to have work done(inconvenience number 1).They could not tell me when it would be ready.It did take basically the full day until completion.I was given a loaner car as "compensation" on a less than 3 day old purchase.The entire process was as smooth as a dealership experience could be initially.They gained my complete trust as a first time buyer from this organization only to leave me with utter dissatisfaction.I had a further issue with a burning smell which I informed dealership and general manager John.The vehicle was looked at by maintenance and stated the computer system needed an update.I let them know that I also needed to add 3 pints of oil as I checked oil after car sat for 30 min.I showed all staff involved pictures of completely dry dipstick along with the 3 empty oil pints I purchased.General manager could not explain nor did he have proof of where oil was at the time of purchase from mechanic.He stated he tries to get them to take pictures/videos of such things but cannot get them to do so(his words).So I physically had proof they did not.I stated to everyone involved my dissatisfaction and John( general manager) proceeded to ask me what would help me to regain my trust in them.He offered 5 free gas tank refills as "compensation."I said I would think about it as I was extremely unhappy after just purchasing to have such problems which could have potentially been much worse seeing as how we were no where close to our home when the issues occurred.Which the purchase was on a Saturday issues were on the very next day(Sunday.) John(general manager) at this time gave me his card which included his cell so that we could revisit my complaints and attempt to come to a mutual agreement to guarantee my satisfaction as it states everywhere in the location.I attempted to follow-up with John via text message first stating my offer of satisfaction which was since my issue was oil related and I had proof(they did not) that I would think that if they would cover my oil changes for my vehicle that this would show me that they would stand behind their service and guarantee that this would never happen again.I did not hear fom John(general manager) the next business day.I then called the location and was told that the vice presidents or higher ups were there and that he would be in meetings all day so I asked to leave a voice mail.Minutes after I received a message via text from John stating that he would call me back.I did not hear from him.I spoke to Jessie at this location who was great in this process) and he stated that as soon as John came In he would have him call me.I never heard back after waiting almost all day.I then decided to stop by. Finally, got to speak to John (general manager).After discussing with him for at least 30mins it was obvious that it was not the customer satisfaction that was priority because he continued to stand his ground on 5 free gas fill ups as"fair" compensation.Never even attempting to come to a mutual agreement on what I had proposed which in the big picture customer retention/satisfaction is worth more than some oil changes if it's going to help regain a new customers trust as well as gain potential new customers as I had a friend with me who was interested in purchasing in the future and was there during my initial purchase and was impressed by my experience initially.That is not an option for them now they were with me during my experience with oil.Customer satisfaction is not priority. More

I highly recommend you do not sell your vehicle here. They lowballed the offer, then failed to submit the payment to my bank for 10 days. My paperwork was sitting in an office unsigned, unprocessed. The They lowballed the offer, then failed to submit the payment to my bank for 10 days. My paperwork was sitting in an office unsigned, unprocessed. The only reason it was even submitted at the 10 day mark and processed at the 12 day mark was because I called to ask where my payment was. The only reassurance I get from the General Manager was "Theoretically we sent it off at 10 days"...which is only because I called at 10 days. They will mishandle your paperwork, not fulfill their end of the bargain unless you remind them to, and argue with you about it. Go elsewhere. More

Wonderful buying experience! No pressure sales and friendly staff! I would recommend my friends and family! No pressure sales and friendly staff! I would recommend my friends and family! More

It was quick! I bought a 2023 Integra and experience from sales to finance was excellent. I bought a 2023 Integra and experience from sales to finance was excellent. More

Very helpful/ Shelly was great. Found me the perfect used car. Will always return to buy my cars from them. Found me the perfect used car. Will always return to buy my cars from them. More

Pull up a chair, this review is going to be very detailed. Everything you need to know BEFORE buying a vehicle from them. I've bought two vehicles from them in 2022. First was a 2019 Acura TLX ce detailed. Everything you need to know BEFORE buying a vehicle from them. I've bought two vehicles from them in 2022. First was a 2019 Acura TLX certified preowned. Was a decent car, noticed some rattles in the front end (only had 20,000 miles), and the brakes were squealing. Also, the tires were very dry rotten with a lot of cracks, unsafe honestly. Ended up taking that back to the dealer and they put on new tires which I paid half (I offered wasn't forced) and said the brakes were normal. Overall, the experience with this purchase wasn't too bad. Where we can into a lot of issues was with the purchase of my second vehicle, a 2022 Acura RDX A-Spec. I called up John Holmes the General Manager who I thought was overly a nice guy. That was my first mistake, come to find out he is just as shady as most car salesman. I called to let him know I was going to trade in the Acura TLX at their Volkswagen store (all owned by the same people if you didn't know). I needed information on how to cancel the extended warranty and get my money back on that. He gave me the info and sent me on my way. As I'm at the Volkswagen store, I get a call from John and he is asking me to come down to his store, walk out of the Volkswagen store and let him put me in the 2022 RDX that I ended up getting. I was next in line to sign my paperwork and was going to buy a 2020 Jeep Grand Cherokee. Against my better judgement I got my keys and paperwork from the Volkswagen store and went down to see John. The RDX was the one I really wanted when I bought my TLX however the price on it pushed me away from it. After I got to the Acura store, John has them pull the RDX off the showroom floor for me to go drive. I fell in love with it just like I knew I would. John promised to "take care of me" with the trade in and the purchase. They mentioned to me that I should lease the RDX, but I firmly told them NO! I wanted to purchase it, that I drive far too much for a lease. (I've had to car a 1 1/2 months now and have almost 4,000 miles on it). I end up signing paperwork for a loan with Driveway (which is owned by Litha - same as Acura of Honolulu). Almost 2 weeks later I'm told by Darwin that they ended up getting me a better rate and loan with Acura Financial and to come back to resign paperwork. I come back in, and Darwin goes over the loan with Acura Financial and tells me that John Holmes needs to cut a little more off the vehicle price for Acura Financial but other than that everything is good. A couple minutes later John calls me in his office and tells me that it is a lease, not a loan and that "Darwin didn't know what he is talking about". At this point I just accept the lease as I plan to get it financed on my own and buyout the lease. I didn't think much of it and went home. About 2 weeks later I start getting letters in the mail from different banks telling me the approved my loan and if I hadn't already purchased my car, go back to the dealer so they can go over the terms of the loan. When I confront John about this he back peddles and tells me that the lease was the best deal, and he was just trying to look out for me. However, at the time he swore that NOBODY approved me for a LOAN on the RDX. The last issue came into play when waiting for the license plates and registration. I ask them several times about it and was told that they would make sure it got done right away as I do Uber some and need metal plates after 30 days. I was told 5 different times they were going to do them "today"! However, come to find out they hadn't done anything! It took me going to Satellite City Hall and speaking with a manager there who called the dealer processing center manager. That lady called Acura and told them they better hand deliver the paperwork to her THAT DAY! Before I could walk out of their office John Holmes text me telling me that "to call him when I leave the DMV". I showed the lady the text as well. Last night I got an email from Acura telling me to come in and pick up my plates. Little did they know the Dealers Processing Center called me and issued me new plates and registration so that I didn't have to deal with these guys anymore. I notified Acura Financial about the issues and Litha Corp. Satellite City Hall informed me that this isn't the first time Acura has pulled some shady stuff like this either, that on 6/21/2019 they were fined $10,000 for RICO violations. I've since turned everything over to my attorney and he has advised me to not speak with anyone from the dealership, he is looking over all the emails, text messages and contracts that I signed to see what he can do. I've also started the process with my bank to buyout my lease which should be done in the next few days. So, I leave you with this.... DO NOT go to Acura of Honolulu. They are super shady; they will lie to your face and make you think they are looking out for you when in the end they are just padding their pockets. More

We always get very good service when purchasing a car or bringing in the car for servicing. Cody Liwai, our sales associate, was very professional and informative. Everyone was very welcoming and friendl bringing in the car for servicing. Cody Liwai, our sales associate, was very professional and informative. Everyone was very welcoming and friendly. More

Acura Honolulu took me on a stand by appointment and had me back on the road within the hour, outstanding service by Paul, Rueben and service staff, even the receptionist who booked my standby appointment, me back on the road within the hour, outstanding service by Paul, Rueben and service staff, even the receptionist who booked my standby appointment, fixed my mirror and did a multi point check, very much appreciate their attention to detail and timely work aloha to Acura Honolulu More

Pleasant, professional and good service. Good service advisor with good support and advice so we did not suffer waiting to get our car getting serviced. Good service advisor with good support and advice so we did not suffer waiting to get our car getting serviced. More