Acura of Honolulu

Excellent First Purchase! I was really just beginning my search for a luxury car - I was not looking to seriously buy anything for another year. My cousin and I met Randy Bote I was really just beginning my search for a luxury car - I was not looking to seriously buy anything for another year. My cousin and I met Randy Botelho and explained the situation. Randy asked a few questions and really let us steer the expectations of the experience. He answered all of our questions and offered a test drive just to check it out. What a drive! Randy was very knowledgeable and very patient. When I told him that my husband would need to come and check the car out, Randy was more than happy to oblige. He was just as patient and knowledgeable the second time...! More

Service Paul has been my service advisor for 3 years.He has provide exceptional customer service from day 1.He has always been very helpful when I took my veh Paul has been my service advisor for 3 years.He has provide exceptional customer service from day 1.He has always been very helpful when I took my vehicle in for any service needs.If anyone is looking for shop where you can service your vehicle trust the guys and gals at Lithia Acura especially Paul Furtado.Keep up the great work. More

Customer Service Paul Furtado is very patient and understanding. He always call back. The only problem I have is that no one takes responsibility to answer the phone . Paul Furtado is very patient and understanding. He always call back. The only problem I have is that no one takes responsibility to answer the phone . More

Best service available Richard the customer service rep was awesome. He was friendly, provided professional service, and most importantly got the job done. I would definitel Richard the customer service rep was awesome. He was friendly, provided professional service, and most importantly got the job done. I would definitely go back to him for future needs and would recommend him to anyone. More

very simple and a quick process All you have to do is make the appointment several weeks in advance. Acura is quick to complete an oil change and they will wash/vaccuum your car too All you have to do is make the appointment several weeks in advance. Acura is quick to complete an oil change and they will wash/vaccuum your car too if you want. Thanks. More

Consistently excellent service Our service manager has been taking care of our family for almost 20 years. Service is always friendly, done right and done fast. The little extras al Our service manager has been taking care of our family for almost 20 years. Service is always friendly, done right and done fast. The little extras also make a big difference, like loaners, shuttles, and complementary wash and vacuum. More

Friendly and Fast They provided great customer service. I dropped off my car for service, received free shuttle service to work, car was serviced and completed at the They provided great customer service. I dropped off my car for service, received free shuttle service to work, car was serviced and completed at the time I had requested, and the shuttle driver picked me up and brought me back to dealership at the specific time I had requested. I was greeted, made my payment and given my keys, and off I went. Everything was running smoothly and I would definitely return again. More

Trouble starting my Vehicle Great professional and friendly fast service! I brought my vehicle in at my appointment time and it was looked at right away. They didn't find anythi Great professional and friendly fast service! I brought my vehicle in at my appointment time and it was looked at right away. They didn't find anything wrong, and so it gave me a peace of mind that my vehicle is actually running good. More

Fantastic Service My service indicator came on so I called my service consultant. He was leaving for a seminar and vacation so he scheduled my appointment with Richard My service indicator came on so I called my service consultant. He was leaving for a seminar and vacation so he scheduled my appointment with Richard Ballesteros. I was early for my scheduled appointment time but Richard was able to fit me in. I waited for the car which was done in no time. Exceeded my expectations! More

Brake issue My service advisor Larry Yip was excellent . Very courteous and went beyond the extra mile to call me and tell me about the status of my car repair an My service advisor Larry Yip was excellent . Very courteous and went beyond the extra mile to call me and tell me about the status of my car repair and made sure they they picked me up after the repair ... That is what customer service is about ... If Acura cuts off the pick up /drop service service and the free car wash .. I will not renew another car from Acura . More