Acura of Honolulu

Friendly and Fast They provided great customer service. I dropped off my car for service, received free shuttle service to work, car was serviced and completed at the They provided great customer service. I dropped off my car for service, received free shuttle service to work, car was serviced and completed at the time I had requested, and the shuttle driver picked me up and brought me back to dealership at the specific time I had requested. I was greeted, made my payment and given my keys, and off I went. Everything was running smoothly and I would definitely return again. More

Trouble starting my Vehicle Great professional and friendly fast service! I brought my vehicle in at my appointment time and it was looked at right away. They didn't find anythi Great professional and friendly fast service! I brought my vehicle in at my appointment time and it was looked at right away. They didn't find anything wrong, and so it gave me a peace of mind that my vehicle is actually running good. More

Fantastic Service My service indicator came on so I called my service consultant. He was leaving for a seminar and vacation so he scheduled my appointment with Richard My service indicator came on so I called my service consultant. He was leaving for a seminar and vacation so he scheduled my appointment with Richard Ballesteros. I was early for my scheduled appointment time but Richard was able to fit me in. I waited for the car which was done in no time. Exceeded my expectations! More

Brake issue My service advisor Larry Yip was excellent . Very courteous and went beyond the extra mile to call me and tell me about the status of my car repair an My service advisor Larry Yip was excellent . Very courteous and went beyond the extra mile to call me and tell me about the status of my car repair and made sure they they picked me up after the repair ... That is what customer service is about ... If Acura cuts off the pick up /drop service service and the free car wash .. I will not renew another car from Acura . More

Exceptional Customer Service Friendly & efficient! My service consultant was out sick on my scheduled appointment day, but Richard filled in and accommodated me at my scheduled a Friendly & efficient! My service consultant was out sick on my scheduled appointment day, but Richard filled in and accommodated me at my scheduled appointment time. Exceeded my expectations! More

GREAT Service Came in early but was accommodated as soon as possible. We waited for the car, but wish there was free snack available like they do in Crown Acura or Came in early but was accommodated as soon as possible. We waited for the car, but wish there was free snack available like they do in Crown Acura or Hall's Acura in the state of VA. Coffee was OK. The car was vacuumed but not washed because they said that the hose was broke, so I hope the next time I get it serviced, it can be washed. Mahalo More

Service vehicle Took my car in earlier than schedule but they willingly accommodated. Service was prepared on a timely manner and car washed and cleaned to my standar Took my car in earlier than schedule but they willingly accommodated. Service was prepared on a timely manner and car washed and cleaned to my standards. More

Made my day easier Service was excellent! Frank Oros, my service writer, was friendly, efficient and most helpful. My car was ready at the time he had indicated. I al Service was excellent! Frank Oros, my service writer, was friendly, efficient and most helpful. My car was ready at the time he had indicated. I also really appreciated the free service of transportation to and from my home. Thank you! More

Excellent Customer Services I would like to thank Mr. Furtado for his experience dealing with the customer, He is a great assess to the Acura Dealer, very professional and well t I would like to thank Mr. Furtado for his experience dealing with the customer, He is a great assess to the Acura Dealer, very professional and well trained. Once again Thanks Mr. Furtado excellent job..... More

phone appoinment My only suggestion if to make scheduling an appointment easier, sometimes it takes several phone calls. Paul as usual is excellent, attentive, diligen My only suggestion if to make scheduling an appointment easier, sometimes it takes several phone calls. Paul as usual is excellent, attentive, diligent, joy to visit. More