Acura of Johnston

One of the best dealership I have ever worked with I have purchased couple of new cars with other dealership, the Acura of Johnston is the best dealership I have ever worked with. I am living in Kansas I have purchased couple of new cars with other dealership, the Acura of Johnston is the best dealership I have ever worked with. I am living in Kansas and it's a little hard for me to travel to Iowa for a car. But the salesman John Rowold is willing to work with me patiently to help me find the right car. And we had everything finalized through couple of phone calls and Emails in a very professional way. Then he picked me up from the airport to test drive the car I was looking at, which is fantastic. We spent 2 and a half hours to finish the paperworks and I drove the new car back home. All of the staff are very friendly, honest, and professional. Will definitely visit them again. More

Customer Service was very Poor. I have never had a problem with this Acura dealership for service until recently. Took my car in for some work and I asked if they could take a look I have never had a problem with this Acura dealership for service until recently. Took my car in for some work and I asked if they could take a look at the heater. It wasn't as hot as I thought it should be, it was just warm. To make a long story short, they had my car for 2 weeks, fixed what needed to be fixed, but could not figure out what was wrong with the heater. Said they would have to send it out to get the heater fixed. What?? It's an Acura and you are an Acura dealership. Needless to say, they let me leave with a heater that was now cold, the GM tried to say in so many words that we should trade in the car and he would give us an offer, and if they sent it out it would be another $1700 on top of the $1700 I had already spent. During the 2 weeks, the service manager did not always return phone calls and we did not get updates unless we called them to find out how long it would be before we could pick the car up. After picking up the car, took it to a local mechanic and my heater is now fixed for $125. Always trust your local mechanic. I will no longer go to this Acura dealership and I will be happy to spread the word. More

Received excellent service at Acura of Johnson this week. We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to We live 3 hours from this dealership and was in Johnson for a few hours Matt and staff did an excellent job of working with our schedule. Came in to have a sensor replaced was very pleased that a vehicle inspection was also completed. Very please with the service we received. Thank you! More

Bought an interior detailing package through Groupon. Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Intere Had to wait three months after calling for appointment to get an open date. Shuttle was supposed to pick me up at 3:30. Forty minutes late. Interestingly the driver had a person in the shuttle that was in the shuttle when it dropped me off at work in the morning after dropping her off. She said she wanted to be picked up at 4:30. Clearly they only wanted to make one trip so they decided to pick her up early and me up late. I needed to be on time so that I could pick my kid up at school. Not even close. Barely an apology and certainly no effort to make it right in any way. I opened up my car and noticed that the seats looked like that hadn't been touched. I knew there were bad stains and I was hoping that they'd at least get some of them out. Not a chance. Seems to me that somebody might have wanted to say, "Gee Mr. Bailey, those were some pretty bad stains. We tried, but we couldn't get them out." Also noticed they didn't touch the back of the back seat which clearly hadn't been shampooed. Also didn't even vacuum the cargo area, let alone shampoo it. One positive note, the dash and other parts of the interior were detailed nicely. If they can't handle a simple detailing package and timely shuttle service, why would a buy a car from them or perform any real service on my vehicle? More

I purchased a 2014 RDX from Lithia Acura of Johnston. This was an out-of- state purchase initiated by an internet quote request. They sent me a quote with a VIN one trim level higher than the vehicle This was an out-of- state purchase initiated by an internet quote request. They sent me a quote with a VIN one trim level higher than the vehicle negotiated. They tried to cover up their mistake by ‘discovering’ a paint flaw on the higher trim vehicle, preventing them from being able to sell it. After renegotiating for the correct trim level, they prepped and delivered the wrong vehicle. It was the right year, make, and model, but the VIN on the vehicle didn’t match the paperwork delivered or documented in correspondence. The two keys delivered were also for two different vehicles. A few of the requested options were also not included. I applied for a 48 month loan using the dealer website. They delivered paperwork for a 60 month loan. The temporary title I received from the dealer had the wrong VIN. They sent the wrong Manufacturers Statement of Origin to the Iowa DOT with my paperwork. Heaven help the person they sold that vehicle to. They didn’t submit paperwork to Acura Financial in a timely manner. This resulted in Acura Financial requiring the first payment in order to fund the loan. Dealer Finance Manager called me requesting payment and took a tone I didn’t appreciate, trying to make me feel like a deadbeat for missing a payment. Due to all of their mistakes and their delay in financing, I suggested instead they refund my deposit and pick up the vehicle. They decided instead to fund the first payment. In conclusion, they offer a competitive price but commit far too many mistakes. They aren’t completely honest, yet they’ll compensate you when you call them on their BS. You decide if it’s worth the trouble. More