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Acura of Johnston

Johnston, IA

4.5
1,230 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,230 reviews

May 07, 2022

Knew something was wrong with the truck but didn't bother to fix it told me it needed a fuel injector cleaning had that done didn't fix the problem. Probably a fuel pump. More

by KANDER61W
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alen Zenkovic, Andi Zenkovic
May 12, 2022 -

Acura of Johnston responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 06, 2022

They did not keep their word for the delivery schedule. The original deal was changed with the manager. Either they didn’t communicate with each other or they just didn’t care. More

by UNICORNGWIZ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Freddie was the best, Craig Mesenbrink, Adi Dupanovic, Alex Remy, Clinton Burkhall
May 12, 2022 -

Acura of Johnston responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 05, 2022

Not a good experience. A waste of time at best. Alex tried but was limited. More

by mjmurphy984
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Remy
May 09, 2022 -

Acura of Johnston responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 09, 2022 -

mjmurphy984 responded

Please don't bother. Enough time has been wasted. I already purchased a vehicle.

May 05, 2022

Always efficient and we were in and out in no time at all for an oil change and a quick wiper blade change. Good info conveyed on tire deal too. More

by KDAY8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler weltha
May 06, 2022 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 04, 2022

I’d write a decent review if it was. Bought 2018 impala had minor accident on driver side headlight said it was repaired it was not within first week went to have headlight fixed said I More

by DANNYRHENSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Remy
May 09, 2022 -

Acura of Johnston responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 04, 2022

Had a great experience, my sales man was Muris and he made sure I got the payments I was looking for, helped me get new brakes, tires and other services for my car. I’m very happy with the car I had purc More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Zenkovic, Muris Hodzic
May 06, 2022 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 02, 2022

Good assessment. Accurate pricing. Appreciated loaner car.. everything is working well after some earlier misguided assessments. More

by JMIRSKI
Recommend Dealer
Yes
Employees Worked With
Scott Mears
May 02, 2022 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

May 02, 2022

I had a great experience at Acura of Johnston. Jack was easy to work with and he was very professional. I also enjoyed Freddie when going over my paperwork. He was extremely friendly! More

by BIRKEYK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie , Alen Zenkovic, Jack Bryant
May 02, 2022 -

Acura of Johnston responded

Thank you so much for your wonderful review! We are thrilled that Jack had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 30, 2022

I Was greeted & reviewed service needs. Scott is great at explaining what was done and why. More

by NCBESSAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
May 02, 2022 -

Acura of Johnston responded

We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 29, 2022

Scott did a great job keeping me informed of what was going on. I appreciate his diligence. More

by Ram2393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 29, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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