Acura of Johnston

I had a good experience in a stressful situation. Jeremy was helpful and calm in my stressful experience. I wish there had been a loaner car available for me to use. Jeremy seemed a little distracted Jeremy was helpful and calm in my stressful experience. I wish there had been a loaner car available for me to use. Jeremy seemed a little distracted when I picked up my car but he was very helpful in explaining the problem and getting me a fair price. More

Car buying experience Sales person I dealt with was deceiving and not upfront with us. Said the car would come with extra accessories and did not get what was mentioned. W Sales person I dealt with was deceiving and not upfront with us. Said the car would come with extra accessories and did not get what was mentioned. We did not get extra key and since we put too much trust in the dealership, the car we received after doing all the paper work without even seeing any pictures of the car, there were dents and scratches in the trunk. Disappointed with the salesman. One person said it was coming from Chicago while another said it was coming from Texas. I hope service department will be better. More

Great buying experience! We purchased our 2nd Acura MDX through Acura of Johnston. This time we lived in Texas and they delivered our new MDX to North Dallas in 1 day. Grea We purchased our 2nd Acura MDX through Acura of Johnston. This time we lived in Texas and they delivered our new MDX to North Dallas in 1 day. Great pricing and customer service! More

Service on Acura Work was completed quicker than expected. Friendly and helpful staff. Offered to wash and clean car. Expertly explained all the work that was compl Work was completed quicker than expected. Friendly and helpful staff. Offered to wash and clean car. Expertly explained all the work that was completed on the car. More

Very Poor Communication I needed an oil change and some other maintenance done on my MDX. I made several attempts at calling but could never get anyone other the machine to a I needed an oil change and some other maintenance done on my MDX. I made several attempts at calling but could never get anyone other the machine to answer. I finally left a message to call me back as there were several things I needed to discuss. After a day of waiting, I just used the website to make an appointment for oil change only. The $550 of maintenance I will have done at a private auto repair shop. They will actually RETURN phone calls and discuss the maintenance issues with me. They also save me money. I love my Acura cars, but have always had problems with the Service? Department. Barry Ericson Johnston, iowa More

routine service work, but staff did a great job. Great job getting me in and out. Made sure I knew what other maintenance needs to be done on my vehicle. Very professional and courteous experience. Great job getting me in and out. Made sure I knew what other maintenance needs to be done on my vehicle. Very professional and courteous experience. More

Have no idea what this means. Enjoyed working with Chelse, but had some problems upon finish, no license, fob, or paper work completion. Still waiting for fob and paper work. 24 Enjoyed working with Chelse, but had some problems upon finish, no license, fob, or paper work completion. Still waiting for fob and paper work. 24 words is fine. More

Excellent Professional & courtesy staff. Had a great experience leasing my first Acura. my sales person Kelly was very helpful & knowledgeable to work with & m Professional & courtesy staff. Had a great experience leasing my first Acura. my sales person Kelly was very helpful & knowledgeable to work with & made the whole process easier. More

Service Jeremy was very helpful with getting my vehicle fixed! Matt and Jeremy are always professional and are good about returning phone calls. I always rece Jeremy was very helpful with getting my vehicle fixed! Matt and Jeremy are always professional and are good about returning phone calls. I always receive great service when I visit Acura. More

Great Experience! Arrived for my scheduled appointment and they had a loaner vehicle available for me and I was in and out in no time. Communication throughout the day Arrived for my scheduled appointment and they had a loaner vehicle available for me and I was in and out in no time. Communication throughout the day was excellent via their texting service. My vehicle was ready when promised, and washed and vacuumed. More