Acura of Johnston

2015 MDX Special thanks to Kelly for helping us find our family vehicle and especially for watching our son while my husband and I test drove the vehicle makin Special thanks to Kelly for helping us find our family vehicle and especially for watching our son while my husband and I test drove the vehicle making it a smooth transition! Also we appreciate Matt getting us in and out quickly since our toddler was getting anxious! As for quality of work, I think the windshield crack could’ve been done better according to my husband, you shouldn’t be able to see it when done correctly. Thank you! More

Service tech My service technician was very polite and very upfront about everything. He wasn’t pushy and allowed me to think about my options. Excellent customer My service technician was very polite and very upfront about everything. He wasn’t pushy and allowed me to think about my options. Excellent customer service. More

Great, fast service with amazing customer relations It's always a pain to take time to service your car. I called Acura of Johnston in the early afternoon for an oil change and tire rotation. Of cou It's always a pain to take time to service your car. I called Acura of Johnston in the early afternoon for an oil change and tire rotation. Of course, the inspection is included as well. The moment I walked in, each member of the staff was kind, courteous and had my car ready to get started. Within 10 minutes I had a consultation on the status of my car. Within 20 more minutes, I was finished. Check out was a breeze. Top notch from start to finish. More

Great service I was treated like royalty! I still love my 2002 Acura TL TypeS. (205,000 miles) The service department checked everything over and gave me recommen I was treated like royalty! I still love my 2002 Acura TL TypeS. (205,000 miles) The service department checked everything over and gave me recommendations as to what would need attention. More

No high pressure sales pitch. Chelsea greeted us in the parking area. Inquired as to what we were looking for. She invited us in and said she would return shortly. She brought the Chelsea greeted us in the parking area. Inquired as to what we were looking for. She invited us in and said she would return shortly. She brought the vehicle we were interested in to the front door and invited us to take it for a test drive. Upon returning we made a offer and after some brief haggle over price, we made a deal. We are pleased with our experience at Acura of Johnston. More

Review Service was fine. Shuttle had a bit of confusion on PU but not a major ordeal. Otherwise all was fine for this service appointment. Thanks Service was fine. Shuttle had a bit of confusion on PU but not a major ordeal. Otherwise all was fine for this service appointment. Thanks More

Excellent Customer Service I came in looking for a car and was only there for about 5 minutes walking around the lot when Jarrod came out to help me. I told him the price range I came in looking for a car and was only there for about 5 minutes walking around the lot when Jarrod came out to help me. I told him the price range I was looking for and he showed me some options. What I really liked about him is that he wasn’t pushy and actually cared about the quality of vehicle I was getting and wasn’t just trying to make a quick sale. Sejad also did an excellent job getting me the lowest interest rate he could and also gave me different warranty options that fit best for me. Acura went above and beyond to fix the minor things I wanted done before I purchased the car and I was very pleased with their dealership as a whole. I would highly recommend them to anyone looking for a new or used vehicle. More

No deal made. Excellent service regardless. Despite not being able to come to a deal Sejad kept Me up-to-date on price updates and new inventory vehicles that were within my price range. He Despite not being able to come to a deal Sejad kept Me up-to-date on price updates and new inventory vehicles that were within my price range. He was able to do all this and I still never felt pressured to make a decision. Great salesmen. More

New Acura Sale Great experience from start to finish. Was upfront on what I wanted and didn’t want and had a process that followed that exactly. Will return for fu Great experience from start to finish. Was upfront on what I wanted and didn’t want and had a process that followed that exactly. Will return for future purchases. More

Great Service. Little heavy on the text messages and emails I've always had a good experience with the service department. However, they do go overboard when it comes to sending text messages and emails. For I've always had a good experience with the service department. However, they do go overboard when it comes to sending text messages and emails. For a simple oil change appointment I will get 4-6 text messages and 3-4 emails. This includes messages at the time of scheduling, two more before the app't, and at least two more after the app't. My suggestion is to ease up on the messaging and constant requests for feedback. Could be a 5-star rating if their communication policy was a little less intrusive. More