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Acura of Johnston

Johnston, IA

4.5
1,230 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,230 reviews

April 15, 2022

They are doing a good job . They changed my oil and they were on time and friendly. More

by NELLIEDROST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Dolan
Apr 18, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 15, 2022

Work was done correctly. Wrong tires were delivered which delayed 1 day. Then on test drive found that the wheel bearings were shot. Was told 1 day was needed to replace bear More

by JOEcool2455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember service technicians name
Apr 18, 2022 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We appreciate your patience. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 12, 2022

In the past my family has purchased 5 Acuras from this dealer. I was looking on line for another one, wasn't having much luck as nobody had what I was looking for. Then one came in, and was ablecto make More

by MFRANGENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mursi was great in getting back to me when I inquired on line. He got things set for me with Andi., Alen Zenkovic, Scott Mears, Muris Hodzic, Andi Zenkovic
Apr 13, 2022 -

Acura of Johnston responded

It's fantastic to hear that Scott and Mursi provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Congratulations on your new MDX! Thanks for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 09, 2022

Scott was very helpful and knowledgeable. He explained everything to me and when more service was needed on my vehicle, he called me and let me know. More

by Deborah.Wagner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 11, 2022 -

Acura of Johnston responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Deborah, and we are thrilled that you found your experience with us to be a positive one at Acura of Johnston. Please don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 08, 2022

I could not be more pleased with the service I got on my 2017 nsx. Scott did everything anyone could do to make the service visit a pleasant experience. More

by GHOFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom who is the service technician has always been helpful to me personally for the past few years. , Scott Mears
Apr 11, 2022 -

Acura of Johnston responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 07, 2022

Quick efficient service that did the work right the first time. Were respectful of my time. More

by theobrim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Apr 07, 2022 -

Acura of Johnston responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Acura of Johnston, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 07, 2022

I had a great experience at Acura if Johnston. Jack was knowledgeable and helpful, and the other staff were friendly. More

by EMITCHELL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Bryant
Apr 07, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, your feedback and rating mean a lot to us. We're glad Jack was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 05, 2022

When we arrived at the dealership they treated us nice right from the start anything we wanted to look out or see on the car they were helpful I would buy from these people again very nice place to do bus More

by ABFARMS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Zenkovic, Ashlie Stolz
Apr 06, 2022 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 05, 2022

Bad just bad, worst car buying experience of my life. First the Acura of Johnston add a useless interior warranty for 2k. Second when they "fixed the numbers to make it work for me" they actually added More

by rivergolf43
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Remy
Apr 22, 2022 -

Acura of Johnston responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

April 04, 2022

Love going to this dealership because they are quick, fast, and attentive to your needs. More

by Bigblu314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz
Apr 05, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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