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Acura of Johnston

Johnston, IA

Overview
Reviews
4.5
1,230 Reviews
Call Dealership (515) 446-3581
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5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,230 reviews

April 04, 2022

Very easy to make appointment and was out early before they said it would take More

by phil.wilhelm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Apr 05, 2022 -

Acura of Johnston responded

Thank you, Phil. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
April 01, 2022

Car done fast and conversion was open and email and phone calls keep me updated More

by alan.brunkhorst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Apr 04, 2022 -

Acura of Johnston responded

Thank you, Alan, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 30, 2022

The Acura Service Team provided expert service in a timely manner. No appointment and I was still out in less than an hour. They made sure to review the services provided and answer any questions I had More

by Dee in Des Moines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Mar 30, 2022 -

Acura of Johnston responded

Thank you, Dee! We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 30, 2022

Always am greeted with friendliness. Serviced my car in the time they said. Very professional. Pleasant waiting area. More

by CHARLENELILIENTHAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Apr 01, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 29, 2022

Fast courteous service! I didn’t get a phone call back but when I showed up they got me in right away. More

by chriscournoyer44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Mar 30, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 28, 2022

Scott, in service, always does an excellent job. Jacob was my technician. He was very thorough. Thank you. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, the technician, was very thorough. , Scott Mears
Report | Print
Mar 29, 2022 -

Acura of Johnston responded

Penny, Thanks for sharing your thoughts about your experience working with Scott here at Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 25, 2022

They have always taken care of me in a professional timely manner. I read some past reviews and can’t understand where these negative comments are coming from. If I ever need a new ACURA I would buy i More

by CHYMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Mar 26, 2022 -

Acura of Johnston responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. We look forward to having you as one of our valued customers for years to come. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 24, 2022

They were friendly and quick. Thank you! The last time the service manager not as good More

by LEIGH.WALTERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Mar 26, 2022 -

Acura of Johnston responded

Thank you for your business, Leigh. We appreciate you taking the time to leave us a review. We'll be sure to share your comments with our crew. We look forward to serving you for years to come. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
March 23, 2022

Worked with Jack and Alan, the used vehicle we were looking to buy was great but they were requiring us to buy some paint protection plan that inflated the price $2200 OVER the listed price on the inte More

by mvana01
Recommend Dealer
No
Employees Worked With
Alen Zenkovic, Jack Bryant
Report | Print
Helpful
March 23, 2022

The buying process was extremely smooth and stress free. And Alex Remy was extremely helpful. More

by Omkarbhatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Report | Print
Mar 23, 2022 -

Acura of Johnston responded

Thank you so much for your wonderful review! We are thrilled that Alex and Remy had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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