Back

Acura of Johnston

Johnston, IA

4.5
1,230 Reviews

5138 Merle Hay Road

Johnston, IA

50131

Directions

By Type

Showing 1,230 reviews

March 21, 2022

Stopped in around 10 am on a Saturday to get an oil change without an appointment. Very fast service for a walk-in. More

by Cyclones1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam - Service Manager
Mar 22, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 20, 2022

I told the sales guy I wanted no extras and I already had a loan. They ran my credit anyway. Dropped it 41 points. Didn’t want that. Already have put $1000 into the truck. More to come. I was told it runs gr More

by JIM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Muris Hodzic
Apr 07, 2022 -

Acura of Johnston responded

We're sorry to hear, Jim, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 19, 2022

Alex our salesman was great, knowledgeable and made the process easy. I would come back again for a car purchase. More

by CRAIG.FOERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Mar 20, 2022 -

Acura of Johnston responded

Thank you, Craig! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 18, 2022

This was my first visit to this location and I was impressed with the service department! More

by ASPREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Mar 20, 2022 -

Acura of Johnston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 18, 2022

Went in due to dashboard lights flashing. They took the car earlier than my appointment as I was travelling and fixed the issue in time for my return from my trip. I suspected a bad battery More

by PEARSON976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 20, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 14, 2022

No pressure, no upsell of services, just straight forward facts with attention to detail and helpful advice. More

by DOXNHAUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 14, 2022 -

Acura of Johnston responded

It's great to hear that Tyler was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 09, 2022

No carwash as dealership ran out of coupons. Reminds me of navy phrase…. “P to the 7th.”…. Work on it”. More

by Rich-beatty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Mears
Mar 26, 2022 -

Acura of Johnston responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 07, 2022

I simply had an oil change and tires rotated. It was completed In timely fashion. More

by BARBEELLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Mar 08, 2022 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

March 01, 2022

Quality products, quality service. My Acura is 17 years old and still treated with respect. More

by joann429
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Thomas Luong
Mar 02, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston, Joann, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Mar 02, 2022 -

Acura of Johnston responded

Joann, We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 28, 2022

Great fast service. Scott is always helpful and creates a welcoming environment at the service department. I look forward to coming in and getting service done to my veh More

by saramariemorken11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Mar 01, 2022 -

Acura of Johnston responded

Sara, Thank you so much for choosing Acura of Johnston! Congrats on your new purchase, and let Scott know if we can be of any more assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

...
9
...