After almost 15 years of being a loyal Acura owner and loyal to Acura of Libertyville, I won't go back there. I have referred at least 10 buyers to them and my father in law has purchased about 8 vehicles there also. Long story, but I decided to lease rather than buy since I was always in a TL and loved them but wanted to see if I liked an SUV...hence the lease. I will mention that I live 50 minutes from this dealership but loyalty continued to make me drive there even though there is an Acura dealership 5 minutes from my work. I noticed the first time I took my 2017 RDX in for service that the attitude in the service department was less than acceptable - rude and uncaring. This was never the case over the years which is why I would make the long trek to them (different owner back then). I took my RDX in for it's 2nd scheduled service and had schedule for a loaner since I wanted them to look at the computer system in the car...navigation running very slow and phone wouldn't hang up after 3 attempts to disconnect. Again I was greeted with a rude and disinterested service employee. I was called about 4 days later to come pick up my car. They had wiped the computer system and reinstalled it. When I arrived, my phone no longer would work in the car - the phonebook and favorites couldn't be retrieved. I asked to talk with the service manager and was greeted with a rude and degrading individual (assistant service manager). He proceeded to tell me that it was an iPhone issue and that is the best he could do. This was unacceptable since when I dropped off my car it worked it was just slow. He then asked if I needed him to get someone that could explain it easier to me....like I was stupid. I then met with the service manager and after several attempts to load my phone, she gave me a loaner. Fast forward 2 months and many checking on my car calls, I get a call from the service manager stating she finally got her iPhone update that fixed the problem and I could pick up my car. I again make the trek to get my car only to get there and it still doesn't work. I was lied to to get me back to the dealership so they could retrieve their loaner. I was so upset and frustrated that I wanted to find out if I could get out of my lease. I then went to the sales side and the Sales Manager came out and told me to go buy an Android phone and the car would work. This was ridiculous to me that my car was going to dictate what type of phone I used. After a lengthy debate, he offered to buy me out of my lease but I would have to pay $350. I refused to pay anything since I had been paying on a vehicle for over 2 months that I wasn't able to drive. He then offered to buy me out and I could walk and he "would drop me off at any dealership on Milwaukee Ave" so I could buy a car. I decided to get out of my lease. I then had to sit there for almost 2 hours until my husband could get off work and pick me up. I was left with no vehicle to get to work since it was too late to go car shopping. Besides that, since I was SO loyal to Acura and this dealership, I never even looked at any other car so I had no idea what to buy. I had to take then next day off work since I had no way to work and begin the research. I was so use to kindness and appreciation for every customer to now with the new management being treated like they couldn't care any less for me or my vehicle. I had mentioned to the service manager two times when in there for service that the treatment (rude, uninterested and degrading) by the service department was so bad and she acknowledged that they were working on it. Well, they just lost a very loyal customer and I will not refer anyone there.