Acura of Orange Park

Don’t do it. The finance guy we were working with that told us we were good to go left. The GM Pierre texted my wife threatening to start repo process of the tr The finance guy we were working with that told us we were good to go left. The GM Pierre texted my wife threatening to start repo process of the truck. When I confronted him on this he lied said he never said it. I sent him a screenshot of the text he sent her. I talked to the bank today they said a statement from our bank account would have worked, which I emailed to our finance guy on Oct 5 but he never sent it to the bank according to the bank. When I bought the truck I was told I had to get a temp tag because the lien from previous owner was still on it the dealership hadn’t paid the loan off yet. Red flag number 1. Now my temp tag expires tomorrow and Pierre the GM of lying said Monday he would overnight me a new temp tag. He ignored my email Monday asking for tracking Tuesday and today. He also ignored my text so I can’t drive the truck after tomorrow until the dmv issues me a tag if Acura pays off the old lien to allow a tag to be issued to me. The salesman was great and if he ever changed dealerships I will follow him but this GM is terrible and a liar More

update from m y review for my aunt. UPDATE: My aunt finally received confirmation about her refund, With a text from Nadi (Executive General Manager) to remove this negative review. UPDATE: My aunt finally received confirmation about her refund, With a text from Nadi (Executive General Manager) to remove this negative review. If this was done with better communication and respect from Jon I would. But people need to know how my aunt was treated. More

My aunt was in the process of purchasing a vehicle from Hanania Acura and had an extremely frustrating experience dealing with the sales team and Jon Bittrolff, the sales manager. After waiting an entir Hanania Acura and had an extremely frustrating experience dealing with the sales team and Jon Bittrolff, the sales manager. After waiting an entire week for a phone call back, she finally decided to take her business elsewhere. Unfortunately, the situation got even worse when she called to request her refund. Instead of receiving clear communication and a straightforward resolution, she was given the runaround. To make matters worse, she still has not received confirmation that her refund is being processed. This is completely unacceptable. Customers should not have to chase down a dealership for basic communication, and they certainly should not be left wondering what is happening with their money. If a dealership is willing to accept a customer's money, it should be equally willing to communicate clearly and handle refunds professionally. Jon Bittrolff is the sales manager, and accountability starts with management. Leaving a customer waiting a week for a response and then failing to provide confirmation about a refund is a terrible way to conduct business. My aunt was prepared to purchase a vehicle, but the lack of communication and the frustrating experience surrounding her refund have left a very negative impression. A customer should never have to beg for answers about their own money. I strongly urge Hanania Acura's management to address this situation immediately, provide written confirmation of the refund, and communicate clearly about when it will be returned. Think twice before doing business here. Good customer service is not just about selling cars; it is about treating people with respect and taking responsibility when things do not go as planned. More

Very nice facility Professional staff in the Service Department Sales people are also professional, however during this visit I felt overwhelmed since they were pushing too much trying to sell me a ne Department Sales people are also professional, however during this visit I felt overwhelmed since they were pushing too much trying to sell me a new car and trade the one I brought in for service due to all lights suddenly appeared on in the dashboard. They showed me one car only and being under pressure I made the decision to trade in the used RDX with technology for the new one they showed me. RDX base model that appears to be a compact car compared with the used one. Because of the rush I drove home thru highways without license plate. More

Awesome experience, my salesman Marcus was extremely professional, knowledgeable, and easy to work with. Everything went very smoothly. professional, knowledgeable, and easy to work with. Everything went very smoothly. More

The most amazing experience and smooth purchase experience! From start to finish. The service we received was beyond amazing. Highly recommend. experience! From start to finish. The service we received was beyond amazing. Highly recommend. More

Very happy with experience. salesman sales manager were all professional and courteous . would buy there again salesman sales manager were all professional and courteous . would buy there again More

I find the staff at Acura of Orange to always be professional and courteous. It is a pleasure working with them. professional and courteous. It is a pleasure working with them. More

Service was great as usual. Edward Jacob was my service provider and he continues to assist me with my car needs. Young man is going places!! Edward Jacob was my service provider and he continues to assist me with my car needs. Young man is going places!! More

Went for oil change and multipoint inspection. Although it take longer than one of the quick lube places it is well worth the time. Everyone I dealt with was very cordial and professional. Although it take longer than one of the quick lube places it is well worth the time. Everyone I dealt with was very cordial and professional. More