Acura of Orange Park

I cannot express how wonderful I feel with the Hanania customer service and repair service. I go to them exclusively and I'm always extremely pleased with the results. Yes, they are more expensive then if customer service and repair service. I go to them exclusively and I'm always extremely pleased with the results. Yes, they are more expensive then if I went to a 3rd party repair shop, but I also know I would still not be able to continue driving my MDX with 187,000 miles. Jacob Thrift has always been my service advisor, and he is the best! He walks me through every repair, explains it and works with me in every aspect! He does not talk down to me, especially since I know very little about cars. My husband always took care of the cars until he passed away 7 years ago, and he even said continue taking to Hanania, they know what they are doing. Jacob deserves a raise! More

Was very pleased with my purchase. Latasha was friendly and knowledgeable - made the process very easy. Service manager was very helpful. Overall, it was a great experience. Latasha was friendly and knowledgeable - made the process very easy. Service manager was very helpful. Overall, it was a great experience. More

My service advisor Anderson was very professional and made my drop off visit fast and efficient. He arranged a loaner due to the length of this warranty repair and arranged for a fast and smooth pickup w made my drop off visit fast and efficient. He arranged a loaner due to the length of this warranty repair and arranged for a fast and smooth pickup when the vehicle was finished, and he made sure it was washed and looking like new. Excellent service More

Fast efficient service as I would expect having purchased several Acura models over decades with this dealership several Acura models over decades with this dealership More

Very professional and knowledgeable staff, especially Keith who was always willing and able to show us any vehicle that seemed to fit our needs and preferences. Keith who was always willing and able to show us any vehicle that seemed to fit our needs and preferences. More

My negative review concerns the service department. The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before auth The repair they performed on my vehicle appears to have been a temporary fix rather than a proper diagnosis of the underlying problem. Before authorizing the repair, I specifically asked them to inspect a known failure point while the transfer case was removed, as this issue is common and is currently being investigated by NHTSA (Case DP26-001). The dealership stated that the inspection was performed but refused to document it in writing. Two months later, I returned with another concern involving the same AWD system. At that point, they wanted to charge me $1,000 to remove the transfer case again—the same transfer case they had installed only two months earlier—to inspect the exact component I had originally asked them to check. During this visit, I was also provided with information about the AWD system that proved to be inaccurate. My suspected root cause has since been confirmed by another Acura dealership and is now being properly addressed. More

Latasha was great to do business with. She made the buying experience great and easy. She made the buying experience great and easy. More

STAY FAR AWAY VERY DECEPTIVE WITH PRICE SWITCH BAIT Pulled the typical price switch bait as soon as I was ready to purchase the vehicle. Had the truck that they’ve had for 2+ months listed for BAIT Pulled the typical price switch bait as soon as I was ready to purchase the vehicle. Had the truck that they’ve had for 2+ months listed for a price online and now that I’m ready to purchase the truck they are upping the price by 4k 1GT4UXEY5SF121118 Spoke to them all the numbers were correct then they prepared the documents & emailed the documents to me then call me saying the truck is 4k more DO NOT TRUST THIS DEALERSHIP VERY DECEPTIVE More

I am submitting this complaint because my fiancé and I feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and n feel we were intentionally misled during the financing process of our first vehicle purchase. We entered the dealership as first-time buyers and negotiated a deal we believed was within our budget. We made a $4,000 down payment and were careful about staying within a manageable financed amount. However, during the finance signing process, the dealership changed the structure of the agreement and added thousands of dollars in charges that had not been properly disclosed during negotiations. When we questioned these charges, we were told they were mandatory “bank fees” required because we had no credit history. After contacting our lender, American Credit Acceptance, we learned those statements were not true. This experience has caused us severe stress, both emotionally and financially. We trusted the dealership’s staff to guide us honestly through our first purchase, but instead feel manipulated and deceived because of our inexperience. We respectfully request an investigation into the dealership’s financing and disclosure practices and assistance in resolving this matter. More