Acura of Orange Park

Double Jeopardy Fiasco Management had the nerve to sell the same vehicle to me and a another customer on the same visit at the same time. Never again!!! Management had the nerve to sell the same vehicle to me and a another customer on the same visit at the same time. Never again!!! More

Go anywhere else but here Leased a brand new 2018 Acura TLX, the process took forever, I had to come back a second time to sign more paperwork. I called to find out where my in Leased a brand new 2018 Acura TLX, the process took forever, I had to come back a second time to sign more paperwork. I called to find out where my invoice was so I can make the payment only to find out the paperwork WASNT turned in..when I called to inquire I was told I had to sign another contract because they went electronic. So I made the salesmen bring it to me, Paperwork was wrong again and that I had to come back in extremely inconvenient seeing that this is a LEASE. I got to the dealership only to sign another hard copy no electronic contract???. Also one of the great simple features of the car....memory seating hasn’t worked since I got the car, it mysteriously works for everyone at the dealership except for me 4th time and the last... neither key works. While they had my car for 1day trying to fix the seat issue they managed to put 90 miles on my car....WHY WERE THEY DRIVING MY CAR AROUND!!!! Do not do business with these people! More

WORST CAR BUYING EXPERIENCE EVER! SCAM ARTISTS! I am a loyal Acura client. I am on my third lease and have ALWAYS had outstanding service (in my hometown). I moved to Jacksonville a year ago and dec I am a loyal Acura client. I am on my third lease and have ALWAYS had outstanding service (in my hometown). I moved to Jacksonville a year ago and decided that it was time to trade in my 2015 ILX for a 2017 TLX (8 months early). They had the exact car that I wanted so we worked the numbers. I was given a structured deal sheet with the numbers that we had agreed on. After completing half of the paperwork, I was told that the line for finance was long and to come back in the morning as it was getting late. I came back the very next morning when they opened and they sat me down and changed the numbers on me. They increased my payment by $80/mo saying that they had initially given me too much for my lease trade-in. This is where it gets worse. To attempt to bring me back down to a somewhat agreeable payment, they suggested I go with only 10,000 miles/yr instead of 12k and promised that I would get 17,000 rollover miles from the lease I was turning in. I know that in order to get my roll over miles from my current lease, I have to be within 6 months of the lease ending. In order for that to be done and for them to take my lease and pay it off, through the Acura website there is a form called the "Acura Loyalty Advantage Certificate". It is filled out in type. NOT handwritten. If they tell you that they will give you rollover miles and pay your lease off, and you get a handwritten sheet, you are being scammed. You will sign all of your legal documents for your new car and a month later receive a bill stating that you owe the remainder of the lease. Anything handwritten is null and void and because there is no proof (they will say you could have written it ), you will be stuck with no rollover mileage and paying the lease off on a car you no longer have. There is no recourse in that situation. Please be warned and be careful if you are trading in a lease to lease a newer vehicle with them (even if its an Acura that you're trading). Call Acura customer care to find out the terms of your lease trade in. Acura cars are the best but Acura of Orange Park does bad business. They care more about getting that unit out on the last day of the month than they do maintaining a good rapport with their customers. More

Unhappy with Service Dept As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the ser As I write this, I am sitting in the Acura waiting room for a 2nd time in less than 30 days. Had to bring my vehicle back for service because the service performed 3 weeks ago was not completed. I had a scheduled appointment 3 weeks ago due to the emmissions light coming on. After waiting for an hour the service guy tells me they couldn't find anything wrong. He said the light will still be on but once I tightened the gas cap it may go off (HELLO! Did you guys tighten the cap?) or when I refuel to make sure and use 92 octane gas or higher. If none of these work, it is most likely a light bulb that triggers the 'check emmission system" light. When I questioned why didn't they check this light he said they did not have time but I can return for service. What? I did have a scheduled appointment. He reassurred me that nothing was wrong with the emmissions. I went on. Upon reviewing the service invoice I noticed the notes recommending new tires. I have a 5 year warranty on the life of those tires. No one explained the need for new tires. This really upset me. So...here I sit. Determined not to leave until I know the emmissions light is off and I have new tires on my vehicle. Will update. More

Customer Satisfaction top Priority My wife and I purchased a 2017 RDX and it's very nice, and the sales staff was professional and friendly. During the vehicle familiarization from a n My wife and I purchased a 2017 RDX and it's very nice, and the sales staff was professional and friendly. During the vehicle familiarization from a new sales staff member, we received a bit of wrong information about the vehicle's operation, and we left the dealership without the information being corrected. By the time we got home we were upset and having buyers remorse about our new RDX. The real test of customer service begins after the sale. And we put Orange Park Acura to the test when we emailed them about how the bad information had such a negative impact on our new car buying experience. The next day, we received a phone call and the matter was resolved promptly and to our satisfaction. I want to commend the way the Internet Sales Manager corrected the problem and handled our expectations. We look forward to doing future business with Orange Park Acura. Ron & Martha More

Only the BEST! I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am a I have been dealing with AOP for over 15 years. In that time, we have bought 2 MDX's as well as the a TLX. Our service has always been stellar. I am absolutely shocked to read bad reviews on this dealership. They value their customers and treat them well. I normally get a loaner so that the service imposition is minimal. They will even pickup and drop off your car and that has been the case as long as I have been dealing with them. I happen to know Jack Hanania, but I have never had to even mention his name to receive superior customer service. More

TERRIBLE Customer Service The WORST car buy experience I've EVER HAD!!! BUYER BEWARE!!!!! I bought a 2015 Alfa Romeo 4C from this dealership for just under $60,000. I live The WORST car buy experience I've EVER HAD!!! BUYER BEWARE!!!!! I bought a 2015 Alfa Romeo 4C from this dealership for just under $60,000. I live in Massachusetts so I bought the car sight unseen. Prior to the sale everything was great. Communication was as I would expect and no complaints. However, once the deal was done this dealer has been TERRIBLE. I've now owned the car for nearly 1 month and I STILL DO NOT HAVE PLATES OR A TITLE FOR THE CAR. I can't even drive the car and I can't get a call or email back from the dealer. Terri in the Title and Tag dept was extremely rude and yelled at me and said "I will not deal with you" while slamming the phone down. I've reached out to the owner and every single manager and still no resolution. I was told I would have a new temp plate because the original one expired but I don't have it and I can't get a call back or an email response. They wouldn't release the title to my insurance agent nor would they even send a copy via fax of the actual title. After refusing to send the title they sent a copy of the RMV-1 to my insurance agent who stamped it to prove it has insurance. He then had to mail that back to Florida from MA. The dealer then MAILED the RMV-1 and the title to the registry back in Massachusetts which is almost guaranteed to get lost. If and when the registry processes everything they have to mail the plates back to the dealer and the dealer will send them back to me. This is beyond unacceptable as I now have a $60,000 lawn ornament that I can't even drive after the vehicle being funded for nearly 30 days. The worst part of this entire experience has been the absolute horrific lack of communication from the dealer. Dozens of calls and emails have been ignored and I can never get a response or update about what's going on. DO NOT SHOP HERE IF YOU LIVE OUT OF STATE!!! More

Dealership sells lemon vehicles as new. Beware This dealership is notoriously known throughout the community for selling brand new lemon vehicles to customers. I have a relative that sued Acura/Hon This dealership is notoriously known throughout the community for selling brand new lemon vehicles to customers. I have a relative that sued Acura/Honda and this particular dealership. He won a settlement and continued to go for service. On one particular visit there was some animosity towards him for doing so and he eventually ended up arrested for "trespassing". Jack Hanania has also had his own employee and finance manager arrested too. If you really need an Acura, I suggest going to Duval. More

Mo M. Outstanding car salesman Mo M. Has only been with Acura n selling cars for a short period of time n he is doing an outstanding job, he is very knowledgeable, he could answe Mo M. Has only been with Acura n selling cars for a short period of time n he is doing an outstanding job, he is very knowledgeable, he could answer all my questions and was very patient and a pleasure to work with. It was hot outside and he brought me water, that was nice. I have been buying cars for years and MO is the best car salesman i have met so far he is a great access to the company we all need more people like Mo. He also called me some days later and asked me if i was satisfied with my can and if i had any questions. I could go on and on about mo but not enough space or time. I would love to have someone like Mo to work for me. I told all my co worker about mo and they said if they decide to buy a car thats who they are going to see. Outstanding job Mo M More

Best price and best experience!! I wanted to get my wife a small SUV and was worried about price and features and knew it would be hard to make it all work, but the guys at Acura of O I wanted to get my wife a small SUV and was worried about price and features and knew it would be hard to make it all work, but the guys at Acura of Orange Park did an OUTSTANDING JOB!! I will never look to any other dealer for a vehicle. Buying a car from these guys is hands down FUN! Greg in finance was Awesome and did a great job. The Managers did a great job and made it such a smooth process.Our salesman Julian, was fast and such a great guy to work with!! This was truly a great experience and can't stress how AWESOME this place and the staff are.. More