Acura of Orange Park

Great experience for a 1st time customer This was my first experience with Acura for a new MDX. Andre and the staff was honest, sincere and very helpful. I never felt pressured and the vehicl This was my first experience with Acura for a new MDX. Andre and the staff was honest, sincere and very helpful. I never felt pressured and the vehicle was delivered as promised. Andre took the time to go over tech package and made sure everything was set up on our new vehicle . This dealership has a family atmosphere which provided a great overall first time impression. More

NOT A GOOD SERVICE AT ALL Their service is really poor. We bought brand new car but it came with scratches. So I called them but no one answer our phone. Finally I was able to Their service is really poor. We bought brand new car but it came with scratches. So I called them but no one answer our phone. Finally I was able to speak to one manager n he told us they will fix that scratches but I never heard anything after that conversation that when they will fix or anything. Then I decide to call them again but once again no one answer your phone or in case some one answer then they will put you on hold but u won't get any kind of response from them. Whenever I bought car, they will come our home and pick up our car and give us another loaner car until our car won't fix. But in the when I was able to spoke to one dealer guy n them manager told that I have to come here n then they will fix those scratches. So in the end I have to come at dealership even tho I had really busy schedule. More

Great customer service My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I too My first experience with Acura service department was great. Casey was very helpful and helped to relieve any fears or anxiousness I had! When I took my car in he made sure I had a loaner so that I could get to work. His professionalism coupled with his heart-warming smile was like welcoming a long time family member!! Thanks Casey for all you do! More

Thanks goes out to Khalil Mercado at Acura Orange Park . He demonstrates a trust and respect towards my needs each time he takes care of my car. . He demonstrates a trust and respect towards my needs each time he takes care of my car. More

Great Service My service advisor, Khalil Mercado, as always, showed professionalism and concern taking care of my car. After maintenance service was completed in a My service advisor, Khalil Mercado, as always, showed professionalism and concern taking care of my car. After maintenance service was completed in a timely manner the car was returned to me washed and clean inside out. Thank you Khalil. It is always a pleasure to see you when I stop by the dealership for service, parts or anything else. More

Thank You Thank you very much Gino Selawi for professionalism, friendliness, kindness and the ability not only to hear the customer, but also to listed to his c Thank you very much Gino Selawi for professionalism, friendliness, kindness and the ability not only to hear the customer, but also to listed to his concerns and wishes. Everyone can hear, not to many people can listen. My cousin from Minnesota was amazed by how friendly and professional our visit was handled. Than you Gino. You always make me feel like home. More

Thanks Thank you Gino Silawi and Erickson Salcedo for your professionalism and help on buying my car. I'm so happy with your services. Thanks You Thank you Gino Silawi and Erickson Salcedo for your professionalism and help on buying my car. I'm so happy with your services. Thanks You More

Great Service My service advisor; Khalil Mercado showed great and professional and concern taking care of my car.The problem was identified and fixed in a timely m My service advisor; Khalil Mercado showed great and professional and concern taking care of my car.The problem was identified and fixed in a timely manner.I give them an excellent review because of overall great service. More

Never seen a better team of service providers I'm on my 2nd Acura now and have purchased both at Acura of Orange Park. And the collective service staff that work there is one of the main reasons I'm on my 2nd Acura now and have purchased both at Acura of Orange Park. And the collective service staff that work there is one of the main reasons why. Khalil Mercado has always been great to work with, and even knowing how busy they were when I arrived late afternoon this past week, he still made sure my car was a priority and out the door as quickly as possible. That extra attention is why I'm proud to be an Acura owner. Much appreciated. More

Service Khalil Mercado was a great service provider to work with. Khalil was very honest and sincere with his concern for me and my vehicle. His detail and ac Khalil Mercado was a great service provider to work with. Khalil was very honest and sincere with his concern for me and my vehicle. His detail and accuracy was beyond approachable. More