Acura of Orange Park

I traded and purchased a vehicle from Acura of Orange park. I am extremely satisfied with how the deal was handled. Everyone was very professional and courteous. Thanks to Grey (new car manager) for th park. I am extremely satisfied with how the deal was handled. Everyone was very professional and courteous. Thanks to Grey (new car manager) for the great trade-in value he gave me. He was very concerned about my impression with the dealership and my satisfaction with the purchase. Eugene was a great salesman. He was not pushy or overbearing. He made sure we were happy with the vehicle we purchased. James (use car manager) was there to finalize the deal of the vehicle. We went back and forth on the negotiations, but James did a great job of making the numbers agreeable to both parties. Woody (Finance) was fantastic. He explained all the paper work in detail. He answered all my questions. He made sure to give me a great deal on the extended warranty and maintenance package. He will definitely be the Finance person I will use next time. Wes (service Manager) and Kahlil (service personal) are great. Overall the service department is wonderful, very helpful, and always took care of my care needs. Wes and Kahlil always made sure my care was in great condition and always worked around my schedule. They always took great care of me as a customer. Overall the experience at Acura of Orange Park was terrific thanks to the people that I dealt with. I believe that Jack Hanania finally got it right with his staff; they are great people that truly care about customer satisfaction. I highly recommend them. More

I was looking online for a used Focus. This dealer had all three of the best deals I found. The staff that I worked with was by far the best car dealer experiance I have ever had. The Focus I bought, I all three of the best deals I found. The staff that I worked with was by far the best car dealer experiance I have ever had. The Focus I bought, I am absolutely in love with. Have you ever had a dealer call you back and tell you that 'the bank didn't take the deal' and then they want to hit you up with a worse deal? I had the exact oppisite happen. They called me back and said that they got my rate lowered and my monthly payment lowered --- BY 50 BUCKS!!! Which to me is a very big deal. And the rate was lowered by 7 points. Excellent work. Excellent staff. Excellent experiance. I would gladly recommend this dealer and would gladly buy from them again. To GiGi and Woody. Great job. More

I was interested in purchasing a 2010 Acura TSX and Gigi was the best in making that happen. I got the exact car that I wanted at an awesome price and a great monthly payment. She also stays in touch to ma was the best in making that happen. I got the exact car that I wanted at an awesome price and a great monthly payment. She also stays in touch to make sure that everything is going okay with the car. Gigi did a phenomenal job and I strongly reccommend her to anyone interested in purchasing a car. More

I was in a situation where I was up-side-down on my car. I used it for my sales job and had high milage. No other dealership would even try to help us out. I needed something with better gas milage to save I used it for my sales job and had high milage. No other dealership would even try to help us out. I needed something with better gas milage to save myself some money every month. Gino took us in and was positive he was going to help us right from the start. He got us out of our up-side-down gas hog and got us into a newer used Acura TSX. It has been a great car with awsome gas mileage and it will hold its value a lot longer! They also helped us switch car insurance and we ended up with a lower payment there as well. Thanks Acura of OP and thank you Gino!!! More

This was our first experience buying a car on-line. We have no regrets about the outcome. In our search for the right car and the right price we dealt with several dealerships in the North Florida, Alabam have no regrets about the outcome. In our search for the right car and the right price we dealt with several dealerships in the North Florida, Alabama, and Georgia region. We choose to buy the Acura TL from Orange Park mainly because of the attentive, patient and professional manner of Gigi Sellers in guiding us through the early process. And, of course, she worked out the competitive price. I'm sure we were not the easiest customers to deal with given our indecisiveness and frequent request for details, but she was remarkably considerate, personable and prompt in assuaging our concerns. We handled all the pre-delivery paperwork by fax and e-mail, and she actually delivered the car to us in Tallahassee and spent two hours preping us with all the TL's tech package features. If you value service, intelligence and personality in automotive sales, see Gigi. More

I purchased a 2010 Acura TL SH-AWD Sept 13, 10 Got it 10/5/10 after many phone calls. STILL NO TAG & THEY WON'T RETURN MY CALL. BEWARE The finally returned my call and promised to over night my papers 10/5/10 after many phone calls. STILL NO TAG & THEY WON'T RETURN MY CALL. BEWARE The finally returned my call and promised to over night my papers so I can get my tag Monday, Nov. 1, car is just sitting in garage, NO TAG. They have my money, I have the car BUT CAN'T GET MY TAG BECAUSE THEY WON'T SEND ME THE PAPERWORK....DO NOT BUY ANYTHING FROM THEM ONLINE. May have been different at the dealership, they would have to look me in the face. More

Many thanks to Gigi, who helped me through the car buying process. She was very professional and I thoroughly enjoyed the entire experience. I had not purchased a new vehicle in over a decade, so I knew it w process. She was very professional and I thoroughly enjoyed the entire experience. I had not purchased a new vehicle in over a decade, so I knew it would be an experience. Now that a few days have passed and the dust has settled, I feel 100% happy about choosing the Acura MDX as my new vehicle. And with the regular maintenance and upkeep options and services at the dealership, I look forward to returning to keep my vehicle in top shape... and to get to visit Gigi!! More

I am the original owner of a 1999 acura tl with almost 300,000 miles on it. I drive approximately 85 miles a day to and from work so I visit Acura of Orange Park about every other month to have my car ser 300,000 miles on it. I drive approximately 85 miles a day to and from work so I visit Acura of Orange Park about every other month to have my car serviced. The guys in the service department are always friendly and knowledgeable about what my car needs. They are honost about what my car needs done to it and keep me abreast of upcoming items. They check in with me when they find anything I was not expecting to be needed for that service trip and have always been able to advise if a fix can wait or not (given the economy); and, how long the fix can wait, if it can, before getting more costly. Recently, I bought the tenth or so set of tires for my car, they were less than a month old and I ended up getting a really bad cut/slice in the rear driver side tire. It was a Saturday morning, always busy for them, and I was able to bring the car to them, have the tire replaced and a loaner car while she (the car) was worked on that afternoon. I have had my transimission replaced (I love the sports shift but the feeling is not mutual), my heads replaced from a blown head gasket around 250,000 miles and they have always been very fair with me for these costly service items. My first transmission was replaced around 80,000 miles (under warranty due to an extension Acura made for certain models), that one didn't last near as long and I had some problems within 36,000 miles, so I got another one at no cost. That one lasted longer than the others put together, but I wore it out as well. The one in my car now, AOP split the cost with me knowing my dedicated service history, the issue with the older transmissions and since the corporate office would not assist me. As a woman, I have never felt taken advantage of by them. This is only the second new car I have ever purchased and given my experience with Acura of Orange Park, compared to the other larger, local dealer here in Jax I purchased from before, I will return to AOP to buy my third new car. More

We purchased two vehicles from this dealership in a month. Gigi was wonderful to work with. I look forward to a continuing relationship with her and the dealership. This was the first time I've enjoyed month. Gigi was wonderful to work with. I look forward to a continuing relationship with her and the dealership. This was the first time I've enjoyed a car buying experience. Thanks to everyone at the dealership that helped they were all wonderful. A special thanks to Gigi my daughter and I are both thrilled with our purchases More

I went to Acura of Orange Park just to test drive a Acura MDX because I was thinking of buying one at another acura dealership, but first wanted to drive one before I made the drive. I went on Fri. night and MDX because I was thinking of buying one at another acura dealership, but first wanted to drive one before I made the drive. I went on Fri. night and was greeted by JR and Gino. I promised I would come back on Sat., and I held up on my promise. So, Sat. @ noon I was at the dealership, I test drove an '07 and didn't like it. I then test drove an '08 and loved it. Well, that is all these two needed was for me to say I liked the car. They tried to make deal after deal with me...I wasn't agreeing to anything because I could get the car cheaper through a family member at another dealership! They finally said they would come down on the price to what I wanted and would install DVD headrest. That made it close to irresistible...so after a long talk with my husband, we decided we would buy it. This is where the customer service when down hill! I waited and waited for Tim (finance) to take me to his office to sign paperwork, that I later found out wasn't even approved for the amount they were trying to get. He told me he would call me Mon. "about lunch time", this is the famous line at this place. I ended up calling him at 6pm, no new info. I really didn't know what was going on, I couldn't put my tag on the car, but I had bought it and drove off with it. I looked at my paper work and realized they charged me $1000 over the listed (online) price, WHAT?!?! That was also the price they said they were bringing down even more cause I could get it cheaper! So, I called Mark Lacovara...He was NOT helpful at all and pretty much told me that I was wrong and I was going to keep the car because he will not sacrifice his salesmens families for a returned car...and I was still in my 3 days! Well, I then was in touch with the GM Dan Like, very nice and helpful!! Took the price down with DVD headrest installed, got my deal through and when he said he was going to call back...HE DID! I can see why he is in the position he is. Then, on to the service department...I had a HUGE scratch in my car that they agreed to fix and then the DVD install. And all though it took awhile, it was totally worth the wait because you would never know it was ever scratched! Michael in the service dept kept me informed and in a loaner car that fit my needs for the whole week and half and was willing to make me happy no matter what it took. And Wes, the service manager, was AWESOME. He also took very good care of me! Made sure I was satisfied and left no questions unanswered...and HONEST!! That is all I wanted from this dealership and I didn't get that until Wes and Dan took over! If I could rate Dan and the service department seperately I would give them 5's all the way!!!! Hope this helps someone to not get pushed around by the salesmen or finance, cause they will if they think they can!! More