Acura of Orange Park

I owned a 2004 TSX back in 2006 but traded it in in 2008. I regretted it so much that this year I decided I wanted to get back in an Acura. So I started researching and found 2 Acuras that I liked and were i I regretted it so much that this year I decided I wanted to get back in an Acura. So I started researching and found 2 Acuras that I liked and were in my price range. The first was at Duval Acura and the other was at Acura of OP. Since Duval Acura is closer to me I tried them first. However they didn't have the one I saw online anymore, so I called OP and asked if they still had the one I was interested in. I live about 30 miles from there so I didn't want to drive out there unless they had it. The lady I spoke with "beat around the bush" but said they still had it. That weekend I went out to OP and was working with Greg F. (not sure of his last name, but definitely wouldn't recommend) . At first everything seemed great, but within 30 minutes it was already downhill. As we were waiting on him to run my credit he ran into some people he seemed he knew, he began showing them around and trying to sell them a car. We waited for about 30 minutes on him to come back. That is not good salemanship at all. When he came back he told me there wasn't much he could do for me on an Acura with my credit and where I wanted my payments. So I decided to leave, he tried to sell me a couple other cars, but I wasn't interested. So we left. He called later that afternoon and said he might have a deal for me on an Acura I liked. He said he would call back Monday. He did, however, he didn't seem reliable on what he was saying so I went back to Duval Acura. They had a used TL that I was interested in, and as I was in the process of purchasing it Acura of OP started calling me and putting down Duval Acura. They began blowing my phone up, badmouthing Duval Acura, once they realized I wasn't going through them. Finally I informed them I had gotten the car at Duval Acura and to leave me alone. Technically I had still not been approved for the car at Duval Acura. But while that process was going through I received another phone call a couple of days later from Greg @ OP asking if I still had the car, and have I been asked to sign anymore paperwork. Asking questions that were not necessary for them. I found out that OP Acura ran my credit to 15 different finance companies, AFTER I already told them I found a car. Although it was not illegal, it was unethical and should not have been done. Duval Acura had a harder time getting my car financed with one specific company because of OP Acura. They were very rude and unprofessional. And I will NEVER go there again, nor refer anyone to them. Duval Acura is definitely the better choice. More

I have been a loyal customer of Acura of Orange Park since September 2004. At that time I purchased a Pre-Owned Certified 2001 Acura TL, which I still have to this day and have had no problems with. I since September 2004. At that time I purchased a Pre-Owned Certified 2001 Acura TL, which I still have to this day and have had no problems with. In 2007, I returned to trade in a 2006 Chevrolet Tahoe due to rise in gas prices. At that time, my salesman insured me he could get me out of this vehicle and that is what they did. I even tried something new, a lease on a 2007 Acura TL. After a year, I decided that the lease was not for me and I went back to the dealership and told them I needed a new vehicle. That is when I met James, he was a wonderful salesman. Once again they traded me out of the 2007 Acura TL to a new 2008 Acura TL, and the payments remained in the same price range and I left again a satisfied customer. I must commend James, he continued to contact me and make sure I still enjoyed my vehicle and even when I in the dealership service, he makes it a point to come and visit me. In March of 2010, I decided I was interested in a new vehicle. So, I contacted James and he told me to come in and they would definately work a deal that I would be satisfied with. Once again I left again as another satisfied customer with a new 2010. James guaranteed me I would be happy with the deal and he would not stop until he had the deal I was looking for. A week later, I referred my co-worker and she also stated just how helpful and professional James had been. Who knew I would develop a good relationship with my car salesman, my friend, James D'ambrosio. A salesman who I just referred my grandparents to for the purchase of my cousins new 2008 Toyota Corolla. Once again he worked a deal that my family could not pass on. James D'ambrosio the salesman and Woody in financing has made my trips to Acura of Orange Park worth the trip. Thank you Acura of Orange Park, I have enjoyed all of my experiences at the dealership from purchasing the vehicle to servicing and I will continue to be a customer. More

I recently went to Acura of Orange Park to trade in my 2007 Camry for a used 2008-09 Acura TSX. James was so helpful. I gave James a price that I had in mind, so we started first to see what my options w 2007 Camry for a used 2008-09 Acura TSX. James was so helpful. I gave James a price that I had in mind, so we started first to see what my options were realistically without hopping into a bunch of cars. I was trading in my 2007 Camry and James did everything possible to make sure I was taken care of on getting the most out of my trade in. He was extremely knowledgeable and very easy to deal with throughout the entire process. What I like most about James, and my experience at Acura of Orange Park, was that everyone there makes you really feel at home and they are all super friendly. We went through a few cars in my price range, and the last car we drove was the one! It had all the bells and whistles on it that I was looking for and James was able to work the best deal for me to keep my payments right where I wanted them. After I got done with paperwork, James was there to help me transfer my things to my new car and I was also greeted by a full tank of gas! It's the little things that make me a happy customer, and James goes above and beyond to make it that way. I was back in a week to finalize some additonal paperwork, and James was there to say "hello". He asked me how things were going and I mentioned I was having trouble with the blue-tooth setup. He was more than willing to help, and took time out of his day to walk me through it so I could get it up and running. I will definitely be life-long customer and will be back to see James when I'm on the hunt for my next ride. More

First started looking for a used car. We were then approached by the sales man.The lies started not from finance but from the sales. The car was a 2 owner car but was presented to me as a one owner ca approached by the sales man.The lies started not from finance but from the sales. The car was a 2 owner car but was presented to me as a one owner car. The car had high milage which was ok for the year,So after a few hours(3-4hrs) of trying to bargin they said take the car home after the first set of paper work, then they said"we cant get u financed so bring the car back",No problem fianlly got a bank to finance,after purchacing The Premium package.To protect my investment. The price grew and grew and grew.Less than a week later the car ad to return for a gas cap replacemant. Ha it was something else but it was covered under the premium package. took the car in to fix scratches they said "We will fix". They gave me a loaner that was FIIIILLLLTTTTTHHHHYYYYYY, from the previous user never even cleaned it for the next hot seat person to pick it up.Long story short they deal with people very wrong at this dealership.And signing 2 sets of paperwork with good credit.NEVER AGAIN. More

I was so excited to buy an Acura MDX and to show it off to my girlfriend so we rolled up there and things started out nice... We didn't have to buy the car that day unless they made me a great deal and the to my girlfriend so we rolled up there and things started out nice... We didn't have to buy the car that day unless they made me a great deal and they assured me they would so after 4 hrs. Of hassle a deal was agreed upon. The car was to be certified (they had just got it in on trade) and cleaned by the next day! So I cancelled appointments aka lost money and no call from them so I called and talked to the new car manager who told me it wasn't ready (I told them at the time of sale they could have extra time but they assured me they didn't need any time) he said they needed to order a part and do body work and he would have the used car salesman call me. Sure enough no call until 845pm and he lies and says it's all ready to be picked up:-( So obviously I can't pick it up in 15mins. So I bring a friend the next day (potential new customer for them) and low and behold the car still had obvious body damage, trash under the seats, no new mats, no gas, and the list goes on and on and on... So I have to battle with their GM about things they need to do to keep my business and he assures me that he will look over the car! So a week goes by and I only got one call from Clay Clingan who was awesome (why he doesn't do sales is beyond me) and he points out other things they needed to do (unfortunately I just called and clay is no longer there...) so I get the car over a week later and still they hadn't put the gas in, no new mats, there was some extra miles on it, coffee stains (I don't drink coffee), and I could really tell the GM cared.... Not.... He didn't even come out he had his finance guy barter with me and at this point I just bought the car and left. So now the service light is on (oh they really do your next maintenance... Not!!!) and the service guy that answers is rude and won't even look up my car in the system!!!! Acura of Orange Park is low rated for a reason and even if they give you a good price don't buy it because they lie and don't follow through with anything!!! I thought buying a luxury car was supposed to be somewhat enjoyable.... Well my next one will be because it won't be from them!!! More

This deal started off great. The price of the car was reduced to what I was willing to spend, the car looked great. I was told the clutch was brand new, which was a huge concern of mine on this particul reduced to what I was willing to spend, the car looked great. I was told the clutch was brand new, which was a huge concern of mine on this particular car. I was also told that "this deal was going through, there was no reason for this deal to not work out." So I put $1000 down on the car to lock me into the sale. I was 1000+ miles out and had to book a flight to get this car but my instincts told me not to do this until everything was 100% worked out with the payments. The next day I made several calls to James, the internet sales boy, that were not returned. I made a call to the used car manager and the finance department to make sure everything was written in stone, no returned call here either. Finally got ahold of James who told me that the car was being driven off the lot the day before and there was a sound coming from the car. No phone call to me about this at all. Supposedly the car was taken to Audi to be looked at and they had to fix the fly wheel, which is part of the "brand new" clutch assembley, and they were not able to honor the deal that we agreed on. They said they would split the $2400 fly wheel repair with me adding an additional $1200 to the purchase price. I said this was NOT going to work for me. I couldn't help to wonder if maybe they thought I was already in Florida at the time of the call. Hmmmm.... I should've been there by that time but had a suspicion about this so called "Prestigious" dealership. I ended up dumping on 4 other deals that I had in the works for that weekend because of this deal. Don't waste your time with these guys like I did. Very shady! More

This morning I take my 2007 TL in for a scheduled oil change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealersh change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealership will give a complimentary oil change, every other schedule oil change. The first oil change was FREE, The second one I paid $182.00 for the BASIC plan, well today should have been my FREE oil change. I pulled up at 7:33 am, and out come Justin. No "hello", no "good morning", no "how are you", no "welcome", NOTHING, until I say Good morning! He replied good morning, oh I can't see you, the sun is blinding me! Then we go inside to complete the paper work, Justin asked me how do I like my car? I replied it uses a lot of gasoline. Justine replied "that car is too fancy for you"! I replied EXCUSE ME! He then said "I'm just kidding" I then asked, why is there a charge for my oil change? It should be free. Justin said, it's only free after you purchase the Premium plan, I explained to Justin....that's not what was told to me at the time I purchased the car. I just think if that's the only way to make a car sale, by making false promises, that's very pathetic! More

I bought a new TL08 with Nav 1000 miles away and picked up the car 2 weeks after I signed the paperwork. Everything was handled smoothly, the sales person that handled my purchase was Moye Cozart. It's bee up the car 2 weeks after I signed the paperwork. Everything was handled smoothly, the sales person that handled my purchase was Moye Cozart. It's been the best experience I had so far for purchasing car. The new car sales manager Catherine explained to me all of the legal regulation on processing the purchase since I have a complicated situation with my license due to moving out of state. The price I got is unbeatable across the eastern US and they delivered the car as promised. In addition to that, they gave me an unexpected gift, a tire upgrade to 18" for FREE, since they don't have any of the original one with this car. More

After looking at Certified Pre-owned Vehicles on Acura of Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car avai Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car available. I advised Tony of the other vehicles I was interested in purchasing and the price I wanted to pay for each of the cars. There was only one car they were interested in providing a "deal" on and it had high mileage. After being in agreement on the price for the 2006 with high mileage he advised me that Honda Finance was offering a 2.9% or 3.9% but only for their dealership this weekend. After doing some research I found that those rates were for new cars!!!!!!! He also promised me he would personally pay for a "Service Package", which is where they pick your car up from any location within 100 miles and bring you a loaner car to handle the service. THIS SERVICE PACKAGE IS FREE and is done at Duval Acura too. After the conversation I concluded I was not driving 30 miles to work with someone that could not be 100% honest with the terms and showed little interest in negotiating for a newer car. Bottom line I knew I was buying a car that weekend but based on my phone conversation decided I was purchasing the car from Duval Acura and feel I made the best decision. When you have a gut feeling they are trying to screw you over that is pretty much their intention! More

I was in the market for a new vehicle and went to this dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than as dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than asking about our needs. The person claimed that the vehicle has 5 star ratings across the board and told me some misinformation about the vehicle. He lost my trust since I knew the information, already. I did go back and met with another salesperson and his manager who were friendly and very knowledgeable. Their influence made me decide upon an Acura versus another brand of car. However, I ended up purchasing from another dealership since they had the selection that I wanted. Overall, the staff is hit or miss, and if you feel like you're dealing with someone who doesn't know their product, find someone else. The store is clean and people are friendly. However, I did notice a few salespeople in the front smoking cigarettes which was a turnoff for me. More