Acura of Orange Park

I was so excited to buy an Acura MDX and to show it off to my girlfriend so we rolled up there and things started out nice... We didn't have to buy the car that day unless they made me a great deal and the to my girlfriend so we rolled up there and things started out nice... We didn't have to buy the car that day unless they made me a great deal and they assured me they would so after 4 hrs. Of hassle a deal was agreed upon. The car was to be certified (they had just got it in on trade) and cleaned by the next day! So I cancelled appointments aka lost money and no call from them so I called and talked to the new car manager who told me it wasn't ready (I told them at the time of sale they could have extra time but they assured me they didn't need any time) he said they needed to order a part and do body work and he would have the used car salesman call me. Sure enough no call until 845pm and he lies and says it's all ready to be picked up:-( So obviously I can't pick it up in 15mins. So I bring a friend the next day (potential new customer for them) and low and behold the car still had obvious body damage, trash under the seats, no new mats, no gas, and the list goes on and on and on... So I have to battle with their GM about things they need to do to keep my business and he assures me that he will look over the car! So a week goes by and I only got one call from Clay Clingan who was awesome (why he doesn't do sales is beyond me) and he points out other things they needed to do (unfortunately I just called and clay is no longer there...) so I get the car over a week later and still they hadn't put the gas in, no new mats, there was some extra miles on it, coffee stains (I don't drink coffee), and I could really tell the GM cared.... Not.... He didn't even come out he had his finance guy barter with me and at this point I just bought the car and left. So now the service light is on (oh they really do your next maintenance... Not!!!) and the service guy that answers is rude and won't even look up my car in the system!!!! Acura of Orange Park is low rated for a reason and even if they give you a good price don't buy it because they lie and don't follow through with anything!!! I thought buying a luxury car was supposed to be somewhat enjoyable.... Well my next one will be because it won't be from them!!! More

This deal started off great. The price of the car was reduced to what I was willing to spend, the car looked great. I was told the clutch was brand new, which was a huge concern of mine on this particul reduced to what I was willing to spend, the car looked great. I was told the clutch was brand new, which was a huge concern of mine on this particular car. I was also told that "this deal was going through, there was no reason for this deal to not work out." So I put $1000 down on the car to lock me into the sale. I was 1000+ miles out and had to book a flight to get this car but my instincts told me not to do this until everything was 100% worked out with the payments. The next day I made several calls to James, the internet sales boy, that were not returned. I made a call to the used car manager and the finance department to make sure everything was written in stone, no returned call here either. Finally got ahold of James who told me that the car was being driven off the lot the day before and there was a sound coming from the car. No phone call to me about this at all. Supposedly the car was taken to Audi to be looked at and they had to fix the fly wheel, which is part of the "brand new" clutch assembley, and they were not able to honor the deal that we agreed on. They said they would split the $2400 fly wheel repair with me adding an additional $1200 to the purchase price. I said this was NOT going to work for me. I couldn't help to wonder if maybe they thought I was already in Florida at the time of the call. Hmmmm.... I should've been there by that time but had a suspicion about this so called "Prestigious" dealership. I ended up dumping on 4 other deals that I had in the works for that weekend because of this deal. Don't waste your time with these guys like I did. Very shady! More

This morning I take my 2007 TL in for a scheduled oil change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealersh change. The car has 16,665 miles and this is my third appointment for maintenance. At the time I purchased this brand new car I was told the dealership will give a complimentary oil change, every other schedule oil change. The first oil change was FREE, The second one I paid $182.00 for the BASIC plan, well today should have been my FREE oil change. I pulled up at 7:33 am, and out come Justin. No "hello", no "good morning", no "how are you", no "welcome", NOTHING, until I say Good morning! He replied good morning, oh I can't see you, the sun is blinding me! Then we go inside to complete the paper work, Justin asked me how do I like my car? I replied it uses a lot of gasoline. Justine replied "that car is too fancy for you"! I replied EXCUSE ME! He then said "I'm just kidding" I then asked, why is there a charge for my oil change? It should be free. Justin said, it's only free after you purchase the Premium plan, I explained to Justin....that's not what was told to me at the time I purchased the car. I just think if that's the only way to make a car sale, by making false promises, that's very pathetic! More

I bought a new TL08 with Nav 1000 miles away and picked up the car 2 weeks after I signed the paperwork. Everything was handled smoothly, the sales person that handled my purchase was Moye Cozart. It's bee up the car 2 weeks after I signed the paperwork. Everything was handled smoothly, the sales person that handled my purchase was Moye Cozart. It's been the best experience I had so far for purchasing car. The new car sales manager Catherine explained to me all of the legal regulation on processing the purchase since I have a complicated situation with my license due to moving out of state. The price I got is unbeatable across the eastern US and they delivered the car as promised. In addition to that, they gave me an unexpected gift, a tire upgrade to 18" for FREE, since they don't have any of the original one with this car. More

After looking at Certified Pre-owned Vehicles on Acura of Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car avai Orange Parks website I made an offer on an Acura RL through the web. A phone call was placed to my by Tony advising they no longer had that car available. I advised Tony of the other vehicles I was interested in purchasing and the price I wanted to pay for each of the cars. There was only one car they were interested in providing a "deal" on and it had high mileage. After being in agreement on the price for the 2006 with high mileage he advised me that Honda Finance was offering a 2.9% or 3.9% but only for their dealership this weekend. After doing some research I found that those rates were for new cars!!!!!!! He also promised me he would personally pay for a "Service Package", which is where they pick your car up from any location within 100 miles and bring you a loaner car to handle the service. THIS SERVICE PACKAGE IS FREE and is done at Duval Acura too. After the conversation I concluded I was not driving 30 miles to work with someone that could not be 100% honest with the terms and showed little interest in negotiating for a newer car. Bottom line I knew I was buying a car that weekend but based on my phone conversation decided I was purchasing the car from Duval Acura and feel I made the best decision. When you have a gut feeling they are trying to screw you over that is pretty much their intention! More

I was in the market for a new vehicle and went to this dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than as dealerhip to gather information. The first visit to the dealership was uninspiring. The salesperson seemed more interested in selling a car than asking about our needs. The person claimed that the vehicle has 5 star ratings across the board and told me some misinformation about the vehicle. He lost my trust since I knew the information, already. I did go back and met with another salesperson and his manager who were friendly and very knowledgeable. Their influence made me decide upon an Acura versus another brand of car. However, I ended up purchasing from another dealership since they had the selection that I wanted. Overall, the staff is hit or miss, and if you feel like you're dealing with someone who doesn't know their product, find someone else. The store is clean and people are friendly. However, I did notice a few salespeople in the front smoking cigarettes which was a turnoff for me. More

I took my 1997 Honda Accord LX to this dealership and was impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintaine impressed with the professional and friendly behavior of the staff. Work was completed in a timely manner, and they provided me with a well-maintained Acura RSX as a loaner car. The service representative provided me with appropriate recommendations. My enthusiasm for the quality of work by this dealership is slightly reduced because (1) they did not fix a minor cosmetic blemish I requested, although they held the car for a week; (2) they were supposed to perform an oil change and did not; (3) my "check engine" light came on the day after they returned the car to me, and I had to bring the car back to them to check out the problem. These criticisms aside, I am quite happy with the quality of service provided by this dealership. More

The Internet sales department, esp Marvin Tucker, are the best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right a best team I've had the pleasure to buy from. I bought a 2005 TL W/Navi in May over the phone (over 350 miles away) and got the price I wanted right away. Everything went smoothly with the transaction and it would have been a great end to the story, but there is more. <br>While I was buying the 05 TL, My 02 TL was put into the service department for it's 35,000 mile checkup and a service guy had an accident with it that damaged the entire left side. They did repair it, but I never got a "sorry" or even a call from the "big boss" nor any type of compensation to the fact that I'll never be able to get full value from it if I sell it. The rear door lets air and noise in, Nor did I get any documentation on the 35,000 inspection. (they did not charge me, as if I were to pay). I still had to pay for the shipping of my car they dammaged since the 05 was going to be shipped, but I had to drive that off the lot.<br><br>Sales was the greatest, Service should have been good, but when their tech wrecks your car, It really dosen't matter how good they are.<br><br>Overall I would say, Buy from them and cross your finger with the service personnel. More