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Acura of Pleasanton
Pleasanton, CA
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,120 reviews
January 29, 2020
We had to fix the door lock cover on our MDX. It was determined that Acura would need 1.5-2 hrs to fix. We had schedule conflicts but Pleasanton of Acura was really accommodating with our schedule. Mari determined that Acura would need 1.5-2 hrs to fix. We had schedule conflicts but Pleasanton of Acura was really accommodating with our schedule. Marisol was really helpful with the scheduling and Shaun took great care of us during the actual appointment. More
by JABULENC
Verified CustomerEmployees Worked With
Marisol Arvizu, Shaun Dortch
Helpful January 28, 2020
I had a pleasant experience mainly due to my service advisor Shaun Dortch. I found him to be honest and very helpful. In the past, I felt that Acura Pleasanton Service is just the same as any other Acur advisor Shaun Dortch. I found him to be honest and very helpful. In the past, I felt that Acura Pleasanton Service is just the same as any other Acura but this time I felt better cared for because of Shaun. I hope this is something I can expect on an ongoing basis. More
by BIDURUKO
Employees Worked With
Shaun Dortch
January 28, 2020
Great service from Landon. Service finished quick with detail report provided. But, I think the service guy didn’t rotate the tires for my MDX as the rear two tires still show much more worn out than the detail report provided. But, I think the service guy didn’t rotate the tires for my MDX as the rear two tires still show much more worn out than the front tires. I was expecting the other way around after the rotation. The five stars are for Landon, not the car seevice itself. More
by johnny_yau
Employees Worked With
Landon Bura
January 28, 2020
Excellent service and Marisol, Service Advisor was so easy to work with. Was able to get my car done earlier than expected. Great deal on service discounts. Thank you! easy to work with. Was able to get my car done earlier than expected. Great deal on service discounts. Thank you! More
by CASPER44
Employees Worked With
Marisol Arvizu
January 25, 2020
Great Experience, as usual ! Having Helder help you select a vehicle to purchase is a pleasure. We've purchased numerous vehicles from Acura Pleasanton, each time trhough Helder a Having Helder help you select a vehicle to purchase is a pleasure. We've purchased numerous vehicles from Acura Pleasanton, each time trhough Helder and have always have satisfaction More
by MAXNKIT
Employees Worked With
Helder Pereira
January 25, 2020
Ashley Fritze at Acura Pleasanton did a great and wonderful job in taking care of me when I brought my car in for maintenance/service (Very Professional). I would recommend her to my family and frie wonderful job in taking care of me when I brought my car in for maintenance/service (Very Professional). I would recommend her to my family and friends for any services and maintenance. Regards, Bert Lee More
by BERTSCLEE
Employees Worked With
Ashley Fritze
January 25, 2020
I have worked with this dealership ever since I bought my 2007 RDX there. I cannot say enough good things about Marisol she has been beyond helpful and always goes above and beyond to help me. I contacted 2007 RDX there. I cannot say enough good things about Marisol she has been beyond helpful and always goes above and beyond to help me. I contacted her this last week about a “Check charging system” message that came up on my car and she waited for me so I could get my car in so I did not have to take a chance of the car not starting the next day and getting stranded, it meant so much to me. I find car trouble beyond stressful but I have worked with Marisol for several years now and she always makes my visits so much better. It is a great dealership but it is because of Marisol that I always go back for any issues with my car, I am confident she will always take care of me and my car. She deserves beyond a 10 rating, she is simply the BEST. S. Powers More
by SANDYMPOWERS
Employees Worked With
Marisol Arvizu
January 25, 2020
Always excellent Service staff is exceptional, professional, and genuinely caring. Mirisol is absolutely wonderful, abs while I would hate lose her I think that you s Service staff is exceptional, professional, and genuinely caring. Mirisol is absolutely wonderful, abs while I would hate lose her I think that you should put her in charge of your BMW service org across the street, as I stopped taking my bmw for service there because they are horrible. She could teach them how to properly run a service organization. More
by JAYDEFR
Employees Worked With
Marisol Arvizu
January 23, 2020
BEST service = Acura I have been coming to Acura Pleasanton for the past 10yrs and the service is always on point. The staff is very friendly and knowledgeable. I have been coming to Acura Pleasanton for the past 10yrs and the service is always on point. The staff is very friendly and knowledgeable. More
by VBROWN4
Employees Worked With
Michael Capas
