Acura of Pleasanton

Acura of Pleasanton responded

Thank you DJO250 for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Gary Chan to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we believe having a team that is focused on providing the best possible experiences. In your case, an unexpected financial find! As your Acura partner, we look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you SRAKLee for sharing of your recent experience with teammate Gary Chan during your two service visits with our dealership. We appreciate allowing Gary the chance to provide the most convenient and highest level of care for both of your family's MDX and TL. We are happy to have a part with your Acura ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Brett, we're happy you found our team to be so supportive while shopping with us. Earning your business is our top priority to do what it takes to meet your individual requirements and needs. Shopping for pre-owned vehicle is a life event and we appreciate allowing teammates Helder Pereira and Sam Alroubai the chance to be a part of yours. Your review means so much to us and we're so proud to have earned it. Congratulations on your purchase and thank you again for taking a moment to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Mike H on taking delivery on your new Acura SUV and thank you for sharing of your experience with teammates Xaviaer, Sam and Igor while shopping at our dealership. There as so many choices in the market when it comes to brand and dealerships and we appreciate allowing us to earn your business. We know shopping for a car can be an overwhelming experience but our goal to make it as pleasant and smooth as possible. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Congratulations Ms.Monaghan on your new Acura delivery and thank you for taking a moment to share both your family's experience with our teammate, Farooq Omar while shopping with us. We appreciate allowing us the opportunity to earn your business and to be a part of your Acura journey. We sincerely thank you for this positive review. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. So we do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Yuanhong for sharing of your 1st service experience with Shaun Dortch and our service department. We appreciate allowing us the opportunity to provide the highest level of care and keeping your new Acura running at its best. Your time is valuable, and glad we could accommodate a courtesy ride share shuttle. As your Acura MDX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Thara Kandamkalam, your wonderful feedback mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive service experience with us. We are committed to ensure our guests have a safe and reliable vehicle. We are always happy to hear from our guests and thank you so very much for your feedback here on DealerRater. Chances are Acura may not read about your positive experience with our dealership. We do ask our guests to keep a look out for an email from the factory in the next few weeks as they want to know how we did too! We appreciate allowing our dealership to be a part of your Acura MDX journey and hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Ms. Murphy, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! Your time is valuable and we appreciate allowing teammate Shaun Dortch to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you very much Alejandro for taking a moment to let us know about your recent visit to our dealership. We know vehicle shopping is a huge life event and we appreciate allowing teammate Victor Banales the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned your family's business. Congratulations on your Acura purchase and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Jim Marine for sharing of your experience during your service visit to our dealership. We appreciate your feedback/recommendation and allowing teammate Landon Bura to be a part of your Acura MDX ownership experience. We know bringing one's Acura in for maintenance or unplanned repairs is rarely a highlight of anyone's day but having teammates like Landon that are committed to provide the best possible experience while doing so can make all the difference. We thank you again for our Acura partnership and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton