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Acura of Pleasanton
Pleasanton, CA
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,120 reviews
November 17, 2019
Very good experience The first maintenance is due for my car. Making appointment with Pleasanton Acura is smooth. Staff are are nice, professional, and prompt. No waiting The first maintenance is due for my car. Making appointment with Pleasanton Acura is smooth. Staff are are nice, professional, and prompt. No waiting time for shuttle service var Lifty. Thank you Shaun for your service! More
by YUANHONGL
Verified CustomerEmployees Worked With
Shaun Dortch
Helpful November 17, 2019
Excellent service at Acura of Pleasanton! Acura of Pleasanton service advisors are always professional, courteous, cheerful, accommodating and excellent at what they do. They always explain to Acura of Pleasanton service advisors are always professional, courteous, cheerful, accommodating and excellent at what they do. They always explain to me in language that I can understand what maintenance needs to be done and never rush or push me into anything. They are true advisors and do it with grace. My experience with Marisol on this occasion and honestly every other occasion was nothing short of excellent. She is a gem of a person. The service was completed and my concerns were addressed to my satisfaction. I continue to remain a happy customer! More
by ADRIANBORGES
Employees Worked With
Marisol Arvizu
November 16, 2019
Brake, alignment & B1 Maintenance Services was great. I was able to get some of my work done while I am waiting for the service because the waiting lounge have good working area & Wi Services was great. I was able to get some of my work done while I am waiting for the service because the waiting lounge have good working area & Wifi. With the amount of service done on my Acura MDX, it was fast & got out in reasonable time. More
by COSMO
Employees Worked With
Shaun Dortch
November 16, 2019
Oil change Great advisor and provided right advice for the findings. I do all my services for both Acura cars at this dealer and always go to Gary as I trust his Great advisor and provided right advice for the findings. I do all my services for both Acura cars at this dealer and always go to Gary as I trust his advice More
by RITESH_1978
Employees Worked With
Gary Chan
November 16, 2019
Gary Chan is awesome! My service advisor Gary Chan provided excellent customer service. Informed me of necessary repairs and items that will need attention in the future. My service advisor Gary Chan provided excellent customer service. Informed me of necessary repairs and items that will need attention in the future. The service felt personalized. I recommend Gary and Acura of Pleasanton. More
by MOAYER
Employees Worked With
Gary Chan
November 16, 2019
Great experience. Staff always helpful and accommodating Incredible service. Wish they would bring back car washes. Loved that I got updates on the status of the services on my car. Loved the flexibility aro Incredible service. Wish they would bring back car washes. Loved that I got updates on the status of the services on my car. Loved the flexibility around getting loaner car. More
by BARBIEROBINSON
Employees Worked With
Ashley Fritze, Shaun Dortch
November 16, 2019
Replace my timing belt The service advisor Mike Capas is amazing. He very knowledgeable and friendly. I owned Lexus , Infinity. But his service very stands out. All I can s The service advisor Mike Capas is amazing. He very knowledgeable and friendly. I owned Lexus , Infinity. But his service very stands out. All I can said is I am willing to spend $1000 on the service without a blinking because he put himself in client shoes. That is what make him an asset your dealership. Thanks again Mike More
by jjcheung
Employees Worked With
Michael Capas
November 16, 2019
Shaun always goes above and beyond! Shaun does a great job explaining what the service will be. He checks in and makes sure my car is ready when he says it will be. Never any surprises! Shaun does a great job explaining what the service will be. He checks in and makes sure my car is ready when he says it will be. Never any surprises! More
by Mel
Employees Worked With
Shaun Dortch
November 16, 2019
Amazing Experience & Clients for life Stephen Lao has assisted us purchase at least 4 Acura’s from your dealership. The process is always what you expect it should be, the amount of effort Stephen Lao has assisted us purchase at least 4 Acura’s from your dealership. The process is always what you expect it should be, the amount of effort is minimal which equates to an amazing experience. Appreciate the personal attention! More
by uopstudent2000
Employees Worked With
Stephen Lao
November 15, 2019
Good Service Came in for simple B1 oil change & tire rotation appointment. All went well, didn’t mind waiting in the comfortable lounge. Landon has looked after my Came in for simple B1 oil change & tire rotation appointment. All went well, didn’t mind waiting in the comfortable lounge. Landon has looked after my services in past and consistently makes sure I’m comfortable. Glad service took care of misc filters and fluids. Feel like car ready for winter. Thx Acura Pleasanton! More
by SNVOVES
Employees Worked With
Landon Bura
