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Acura of Pleasanton
Pleasanton, CA
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,183 reviews
October 25, 2019
Battery replacement Very flexible appointment scheduling. Super fast service. Nice interior and friendly staff. This is my second interaction and don’t see any reasons no Very flexible appointment scheduling. Super fast service. Nice interior and friendly staff. This is my second interaction and don’t see any reasons no to come next year More
by Alex
Verified CustomerEmployees Worked With
Shaun Dortch
October 25, 2019
Average Waited more than 90 mins. Explain the problem and the solution is okay.need to improve the time of the service.thats it. Everything else is okay. Waited more than 90 mins. Explain the problem and the solution is okay.need to improve the time of the service.thats it. Everything else is okay. More
by GADDENC
Employees Worked With
Ashley Fritze
October 25, 2019
friendly, attentive Explained what the service look like. Very friendly environment. Took care of customers. Arranged rides promptly. Knowledgeable about the service item Explained what the service look like. Very friendly environment. Took care of customers. Arranged rides promptly. Knowledgeable about the service items. Made sure customer feels comfortable. More
by YMYSUN
Employees Worked With
Marisol Arvizu
October 25, 2019
Service & Hospitality First time service for my RDX. Prompt and efficient experience. Service staff was super friendly and hospitable as I waited. Ashlee organized a minor First time service for my RDX. Prompt and efficient experience. Service staff was super friendly and hospitable as I waited. Ashlee organized a minor dent removal and Marisol went above and beyond to ensure that i was back on the road i a timely fashion. Highly recommended! More
by JOHN
Employees Worked With
Ashlee Veitenheimer, Stephen Lao, Marisol Arvizu
October 25, 2019
Great experience. Hello, I enjoy doing business with your dealership. I'm now a returning RDX leaser. Robert is thoughtful and knowledgeable about all of the benefit Hello, I enjoy doing business with your dealership. I'm now a returning RDX leaser. Robert is thoughtful and knowledgeable about all of the benefits of the cars. The finance team was efficient and I felt like we were able to negotiate which was helpful. I find your service department to be solid also when I come in for oil changes which keeps me returning. I would like to note that you really need to assess and change your lease marketing program. The communications both in direct mail and via phone by "Danielle" are incorrect. You advertise a jump forward lease program. We came into the dealership only to find that you actually don't offer it on the RDX, even thought that's what was advertised and discussed. It was a waste of time to come in early and to get repeated marketing via mail, email and calls marketing this option. As a consumer it's misleading. Thank you! Stephnee More
by STEPHNEE.LEATHERS
Employees Worked With
Robert Whitlow
October 24, 2019
Service Landon was extremely helpful as always and makes the experience enjoyable. I always feel that my car has been taken care of and is in great condition Landon was extremely helpful as always and makes the experience enjoyable. I always feel that my car has been taken care of and is in great condition afterwards. Thank you. More
by JESSKAYLA
Employees Worked With
Landon Bura
October 24, 2019
Ashley was great! Ashley Fritze was great. She researched all of the tech notes for my car and explained everything clearly. The only reason I didn't give 5 stars is I Ashley Fritze was great. She researched all of the tech notes for my car and explained everything clearly. The only reason I didn't give 5 stars is I had to bring the car back to have the oil life indicator reset which should have been done when the oil was changed. More
by DWILLIS2
Employees Worked With
Ashley Fritze
October 24, 2019
Fast and Friendly I was greeted timely upon arrival, drop off was easy and Shaun was super friendly. Service was also completed when expected. Really happy with the se I was greeted timely upon arrival, drop off was easy and Shaun was super friendly. Service was also completed when expected. Really happy with the service! More
by Happy Customer
Employees Worked With
Shaun Dortch
October 24, 2019
Service Excellent service and great follow up. I’ve always been happy with the service and bring all our cars to this dealership. Marisol has been awesome a Excellent service and great follow up. I’ve always been happy with the service and bring all our cars to this dealership. Marisol has been awesome and great to work with More
by SLYKMY
Employees Worked With
Marisol Arvizu
October 24, 2019
Fantastic service and wonderful people Our vehicle was serviced in a timely manner and they went above and beyond inspecting all the systems and making sure everything was done on time and Our vehicle was serviced in a timely manner and they went above and beyond inspecting all the systems and making sure everything was done on time and works properly. More
by MMBORDO
Employees Worked With
Andy Bordenave, Marisol Arvizu
