Acura of Pleasanton

Acura of Pleasanton responded

Darcieri, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura. We appreciate your feedback and sharing of both your previous eleven plus years and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Landon Bura make all the difference. We look forward to another eleven years together and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Akhtar, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Landon Bura and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care to keep your Acura safe and performing at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for 2 years! As your Acura TLX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Kanokdao, thank you for your kind review; we are happy to pass along your comments to Joey Aria and the team here at Acura of Pleasanton! We appreciate allowing our team to provide care for your Acura SUV. Your feedback has been shared with our management and investigation as to what caused the oversight being done. We are committed to be a part of your Acura ownership and want all our guests to have an outstanding service visit. We regret that your recent visit was less than perfect, Our service manager would like to hear about your experience and would like to assist. At your convenience, please feel free to contact Janel Reavis or Michael Capas at 888-694-1140. If you're ever in need of more help, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Camille for taking a moment to share of your recent experience during your visit to our dealership. We appreciate your feedback, praise and allowing teammates Landon Bura and Gary Chan to earn your business. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for allowing our dealership to be your Acura partner and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Asingh2384, thank you; we appreciate your feedback! We are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us the opportunity to earn your business with your Acura. Your feedback about the availability of a car wash is valuable and will taken under consideration to improve our guest experiences. We appreciate allowing teammate Gary Chan be a part of your service visit and please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hello Gordon, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us the opportunity to earn your business with your Acura. Your time is valuable and we are glad to have made the most of it. We appreciate allowing teammate Gary Chan be a part of your service visit. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you SBULL10 for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Having teammates like Gary Chan that are passionate about customer service can make all the difference. We appreciate your feedback and thank you for sharing of your recent service visit. Please feel free to let us know if there is ever anything else we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you Terry for sharing of your experience with our dealership and service department. We appreciate allowing Ashley Fritze and our team an opportunity to provide the highest level of care. Our dealership is committed to be a part of your ownership experience. It is our goal and intent for all our guests to have an outstanding service visit but it appears that your recent visit was less than perfect. We apologize for any inconvenience this may have caused. Your feedback has been shared with our management and will be used to review our processes and look for areas we can improve our guest experiences to avoid these kinds of occurrences. We also like to discuss your experiences in person and invite you to speak directly with our Service Manager, Janel Reavis or Michael Capas. At your convenience, please feel free to call directly at 888-694-1140. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Hi Lorenzo.ortega, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Joey Aria to earn your business and sincerely thank you for this positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance on your Acura TL, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Acura of Pleasanton responded

Thank you SanMan88 for sharing of your experience with teammate Joey Aria and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your Acura journey and to exceed expectations, so please feel free to let us know if there are ever any questions! We are ready to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton