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Acura of Pleasanton

Pleasanton, CA

4.9
1,120 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,120 reviews

November 11, 2023

Marisol is welcoming, intelligent, charming, and proficient. Thank you for taking care of me, I look forward to the next service. More

by Albiceleste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Nov 15, 2023 -

Acura of Pleasanton responded

Thank you Albiceleste for sharing of your experience with Marisol and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Acura factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Acura of Pleasanton

November 11, 2023

I was greeted by service rep, Marisol and she is very knowledgeable and provided steller customer service. Her 20 years of experience with dealership is well reflected in her great personality and I have More

by Linux4121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Nov 15, 2023 -

Acura of Pleasanton responded

Thank you Linux4121 for sharing your recent experience with our teammate Marisol during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Acura. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

November 08, 2023

Customer service is amazing. They truly care about their clients. They are honest with the service you receive. I’ve been a loyal customer for over 6 years. More

by ECasillas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Nov 10, 2023 -

Acura of Pleasanton responded

Hi ECasillas, thank you for your positive review; we are happy to pass along your feedback to Marisol and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

October 26, 2023

Service consultant was exceptional. Excellent communicator and informed me of all the steps and costs. More

by exgin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 28, 2023 -

Acura of Pleasanton responded

Exgin1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Pleasanton. Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2023

Marisol was excellent to work with. I only came to a dealership to address an engine concern that was under power train warranty. I felt my concerns were important, understood and met More

by Owen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 26, 2023 -

Acura of Pleasanton responded

Thank you Owen for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department on providing care for your Acura. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

October 17, 2023

Marisol our advisor at Acura Pleasanton is amazing efficient knowledgeable kind professional fair and very easy to deal with More

by eileenarroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 19, 2023 -

Acura of Pleasanton responded

Thank you eileenarroz for sharing your experience with Marisol and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

October 13, 2023

I have used Acura of Pleasanton for all my service needs. Every visit is easy and I always leave feeling my TSX got great care. Marisol Arvizu was my service consultant on the last couple of visits. She More

by Gavinbt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Capas, Landon Bura, Marisol Arvizu
Oct 17, 2023 -

Acura of Pleasanton responded

Thank you Gavinbt for sharing your experience with our teammates Michael, Landon, Marisol and the service team. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

October 12, 2023

Well, I’m just gonna say it Marisol Arvizu Is the epitome of Customer service and always with a smile. Thank you, Marisol.. More

by Walgreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 17, 2023 -

Acura of Pleasanton responded

Thank you Walgreg for allowing our teammate Marisol and our service team to provide maintenance for your Acura and for sharing feedback of your dealership experience. We are proud to be a part of your Acura ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton

October 12, 2023

Service department did exceptional job in scheduled maintenance visit. Appreciated calling Lyft to drive me home and picked me back up to Acura dealership. More

by alankwan32828
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 17, 2023 -

Acura of Pleasanton responded

Thank you alankwan32828 for allowing us to earn your business and for sharing of your experience with our teammate Marisol and our service department. Keeping your Acura safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Acura of Pleasanton

October 12, 2023

Marisol Arvizu is the most helpful person I’ve ever dealt with! Best service ever! I recommend anyone to go to her. She goes above and beyond for you! I appreciate her a lot! Thank you so much, More

by Jcvgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 17, 2023 -

Acura of Pleasanton responded

Thank you Jcvgonzalez for sharing your experience with Marisol and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Acura ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Acura of Pleasanton

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