Back

Acura of Pleasanton

Pleasanton, CA

5.0
1,183 Reviews

4355 Rosewood Drive

Pleasanton, CA

94588

Directions

By Type

Showing 1,183 reviews

October 15, 2019

Tire Trouble I had a slow leak on my right rear tire. I set up an appointment after having to fill my tire two mornings in a row. I brought my car in to repair or More

by RN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Oct 15, 2019 -

Acura of Pleasanton responded

Thank you so much Mr. Nakagawa for taking the time to let us know about your service visit our dealership. We know unexpected repairs can tarnish any Acura owner's confidence but we are very proud of all our teammates like Landon Bura in their commitment to ensuring we provide a proper service experience. We are happy that our service team was able to determine the cause of the tire air leak, apply the correct remedy and perform the A1 service, saving further inconvenience and time. Should there ever be anything we can do to assist with your Acura TSX, please don't hesitate to let Michael or any of our teammates know what we can to do help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 14, 2019

Awesome Experience and love my car! From sales to finance... everything amazing! Would recommend to others!! Hashab was extremely helpful and knowledgeable about everything. Worked wi More

by TTREGS2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Alroubai, Shahab Alizadeh
Oct 14, 2019 -

Acura of Pleasanton responded

Congratulations Tina on your new Acura and thank you for sharing of your experience with teammates Shahab and Sam during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business from beginning to end. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 14, 2019

Liked dealing with Victor , Vanessa and Peter. Great experience buying our 1st MDX. Victor was very helpful and flexible. Vanessa even though was very late in the day went out of the way to help ou More

by GAUR
Recommend Dealer
Yes
Employees Worked With
Victor Banales, Vanessa Strand
Oct 14, 2019 -

Acura of Pleasanton responded

Congratulations Gaur on your new Acura MDX purchase and thank you for taking the time to share your wonderful first time Acura shopping review. We appreciate allowing teammates, Victor Banales, Vanessa Strand and Peter Han to earn your business and be a part of your Acura ownership experience. We know buying a car is still a milestone for our guests and it is good to hear we were able to meet your expectations. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 13, 2019

Very satisfied The service was excellent. The techs were very accommodating and friendly. The customer lounge is clean. I have purchased two Acura’s from your dealer More

by MARYSTALEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Landon Bura, Marisol Arvizu
Oct 14, 2019 -

Acura of Pleasanton responded

Hello Ms Staley, thank you for your kind review; we are happy to pass along your comments to the team here at Acura of Pleasanton! Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura ILX. Your feedback is valuable and will are happy to be a part of your continuing journey. We appreciate allowing teammates Landon Bura and Marisol Arvizu be a part of your service visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 13, 2019

Quick efficient pleasant Appreciate you fitting us in on short notice! It’s worth the hour drive and back to go there for service. Thank you much! Peace More

by KOWIESNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pico, Gabriel Gonzalez, Sherrell Reynaga, Nicole Ludwig, Kerri Anderson, Markisha Travillian, Justin Hernandez, Gary Chan, Marisol Arvizu
Oct 14, 2019 -

Acura of Pleasanton responded

Thank you KOWIESNY for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Gary, Marisol, Justin, Markisha, Nicole, Sherrell, Jerry, Gabriel and Kerri to be a part of your Acura ownership experience. We know bringing one's vehicle in for last minute maintenance or repairs is rarely a highlight of anyone's day but having teammates that are committed to prove the best possible experience with the time available while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 12, 2019

Welcoming and caring service Grateful for the service at Acura of Pleasanton. Not only did my car receive great treatment, I was able to work while I waited. Thankful for Shaun. H More

by tsachs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Oct 14, 2019 -

Acura of Pleasanton responded

Hi Tsachs, thank you so much for your feedback! We strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to earn both your business and confidence. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 12, 2019

MDX Door Locks Replacement As has been the case for nearly 15 years, the Acura Service Department has been exceptional!! I will definitely continue to bring my MDX (no longer ha More

by SONISPEED18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 14, 2019 -

Acura of Pleasanton responded

Thank you Sonispeed18 for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us for almost 15 years and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 12, 2019

Excellent Very friendly and helpful. They have always taken good care of me and my car. My Acura MDX just hit 200,000 miles and I feel as valued as I did when I More

by ECM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Fritze
Oct 14, 2019 -

Acura of Pleasanton responded

Thank you ECM for your wonderful feedback, it mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with us since 2007! Teammate Ashley Fritze and our service team is committed to ensure you have a safe and reliable Acura and appreciate allowing our dealership to be a part of your Acura MDX journey for the past 200,000 miles. We look forward to be of service again in the future and to another 12 years! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 11, 2019

Great service Gary was attentive and great to deal with. He understood the issues of the car and kept me up to date as I was waiting. More

by WING.H.WOO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Oct 11, 2019 -

Acura of Pleasanton responded

Thank you Mr Woo for sharing of your experience with Gary Chan and our service team. We appreciate allowing us to provide the highest level of care for your Acura TL and for us to be a part of your ownership experience. We look forward to our continued relationship, so please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

October 11, 2019

Oil change The service was excellent. I trust Marisol with all my car needs. The greeting once I come into the driveway makes me feel important customer More

by MRS_AQUINTANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Oct 11, 2019 -

Acura of Pleasanton responded

Hello Mrs. Quintana, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Marisol Arvizu to earn your business once again and to be such a crucial part of your Acura journey. Should there ever be any inquiry, please let us know. Otherwise, when its time for your next maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

...
81
...